I love this Chase bank. It's THE Chase bank that I love going to. I had the pleasure of seeing Saiyeda, who is one of the regular bank tellers that work there as well as Lucas, the man with an awesome smile ALWAYS. Just genuine people who are always ready to serve you. I have been to this location for many years now and have seen people filter in and out. I don't do much banking here as my primary is with USAA, but I still have an account here for other purposes. Yesterday, I met Valerie. She was definitely ready to help everybody. Love her energy and everybody else who was in the office as well. It's okay to have a little fun, especially when customers aren't around, to bond and make connection with each other. While Saiyeda helped me, Valerie went and helped other people who pulled up to the drive thru. I love the team work. I would often go to a restaurant or other service places where employees would absolutely not help one another, rather sit there and stare at you, lol. Lastly, they also helped me obtain a CHASE ATM card. Now, I can just freely withdraw from the ATM instead of having to go inside, which I never minded at all. Thank you for your wonderful service and keep up the great work. I will pop in once in awhile to say hi. :) read more

LOL I just happen to see the bad reviews on my way to the bank and let me tell you, they are not wrong. I walked in and there was not one customer there. An Asian guy sitting in his cubicle yelled out sitting down "did you need something." LOL really? He waved me over to him still sitting on his ass like I'm a dog being told to come. The only window clerk was in drive thru and she asked me to wait. As I went to sit down, I asked the Asian guy if he can help me. He replied no. Then another guy with glasses on the other side in an office got up and said what do you need... Gee thanks mr. Attitude. Apparently Customer Service and good manners are not being trained in this branch. read more

Chase Bank - Banks & Credit Unions Near Me - Cumming, Georgia

Clueless or curt and rude- take your pick. My mother passed and had $50k in a savings account that we needed to close, so we went to the bank to open an account in the name of her estate. One of the people sitting behind the desk kept saying she was new and basically couldn't do much to help us. She referred us to an Asian lady who was curt and rude. She did not want us to open the estate account- kept asking why we would want to open it there. Finally I said, umm, because we are here, the account is here, and you have been sitting on $50k for 4 years for which you pay a few pennies per month in interest- it's part of the service you should provide. She reluctantly opened the account and transferred the money to it. I will never deal with Chase again. read more

I have a mortgage with his company. His company has been moving into the political arena more and more each year. At this point I am looking to only deal with financial institutions that act as financial institutions. I'm not interested in companies that feel like they need to involve themselves in politics. I will be paying off my mortgage and never dealing with his company again. read more

I went into this Bank today to make 2 deposits and was literally accosted by 2 bank managers insisting I do my transaction at the ATM. There was no line at the window, and no reason. The first guy threw a "body block" first stopping me and asking me why I was here today and did i know I could do the transaction at the ATM. I explained I had one transaction not attached to my card. He let me go. The second guy was more aggressive . He asked for the transaction that was not on the card and he would take it in the back and meet me at the ATM while I did the other. I am writing to Chase to complain as well. I wonder is the bank there for my convenience or am i there for their convenience .1710 Buford Hwy Cumming, GA 30041 The worst ! read more

I've not known a bank so friendly until I opened an account with Chase. The people (specifically Sarah is who I interact with most frequently) have come to know and care about me and my business' well-being - and they're great for tidbits of financial advice, too! And the company itself is has always done right by me. Their online banking system is modern, streamlined, and user-friendly! All four of my accounts are linked with one login, so I can instantaneously transfer money from one account to the other. And the business banking tools are invaluable! Thanks for recurringly great experiences, JPMorgan Chase. read more

Walked into bank at 4:55 to just show my ID and add my name to recently opened checking and savings act. Was told it would be 5-10 minutes. At 5:35 I was still waiting teller interrupted manager again and asked if I should stay or go. Was told 5 more minutes. There were several others working in their cubes with no one in bank but was told that wasn't their job. They were only mortgage... terrible customer service. Seems with their incentive to get new customers some staff could be trained to add someone to a checking acct or savings acct. walked out an hour later . read more

You can never get in and out of this location quickly. There's always something holding things up...even if there isn't a line! It's either malfunctioning equipment, shortage of representatives or insanely slow processing of transactions. It's super irritating. And, I've given this location so many opportunities to get it together (because it's the closest branch to my home). Come on, Chase! You can do better!! read more

Terrible bank!!!! Lost one of our car payments. Even though we had confirmation numbers. And proof ( bank statements) to prove that we have in deed been paying our car note. We still had to wait for them to find their mistake. Before anything was updated on our account so my husbands credit score dropped big time. Their in big trouble read more

I can only speak about first impressions. Went in on a weekday at 12:30 to discuss opening a checking account. Immediately I noticed there were only 2 employees manning the booths. I walked up to the cashier line once I noticed both employees were busy to ask if there was anyone else available to assist. I was told no sorry and to wait in the seating area. Flash forward 15 minutes and come to find out one out of the two staff members couldn't open a checking account and the other one left to go on lunch. Ended up leaving after 20-25 minutes without service. Seriously under staffed and apparently not all members can help. One even said he was a hybrid and couldn't open checking accounts? What is a hybrid??? Gonna stay with my current bank read more

Every time I go to this location I am never taken care of. The staff is extremely rude and to this date they have never been helpful. I had to go in three separate times to get help with a foreign wire transfer and still have not been able to get it taken care of. I again went in today and the manager was sitting in his office chopping it up with another employee while I yet again was not taken care of and the two people behind the desk seemed to not care if they lost my business or not. That's now how customer service works! Very very disappointing and I am definitely going to change banks, this was the last straw! It's pitiful that no one in the bank can help me with a simple wire transfer, surely this is not as difficult as these employees are making it! Wish someone could help me, but I've given them more than enough chances! Enough is enough! read more

Total incompetence they completly lost a deposit . Then said it would take them 7 days. The total worst ever!