The banker refused to help us even though they were open for more than an hour and it would have taken 5 minutes. Terrible service!!!

Worse customer service ever, our business account was hacked for many dollars . I called the branch they never answer the phone , I drive there they make me wait hours and no one is ever available and when they are they tell me to call the 1800 number. In the mean time my account of 1/2 million dollars is frozen with no explanation and no timeline of when I will get my money back which is hurting my business . BUSINESS OWNERS BEWARE !! Go to a small bank that appreciates its customers and works with you in the event of a problem! Chase is HORRIBLE!! read more

The after-hours drive thru ATM is out of order and not dispensing cash. The front ATM doesn't work either. The after hours lobby door doesn't open when I scan or swipe my ATM card so I can't access the lobby ATM. They need to fix these issues soon. Wasted my time driving here. read more

Do not come to this location unless you're only here to get cash. They put the worst people and inefficient too. I don't think any of their associates actually like working there. read more

Go see Jason! What an asset to Chase! Came in to open up a second business checking account..thinking it's going to be a headache but it was far from that. Someone immediately came up to me and greeted me and asked if I've been helped. His name was Jason Murray and he helped out tremendously. Kind, professional, and helpful. Very good experience and very grateful for employees like him. Will be going out of my way to return here and try to work with him if I get the opportunity. Highly recommend seeing Jason Murray. read more

Walked in with a question and the bank manager didn't even bother to help with my issue. The issue was an offer match and branches are known to match by calling their internal customer service line. This guy (short hair , white) didn't even bother to put in any effort to explore possible solutions. I came in an hour before closing and felt rushed. For a manager ( I think that's whet he was), he seems unaware about Chase's policies. Honestly would give one star but I'm not like that. As a Sapphire Card holder, I am not mad, just diappointed . read more

I came here to meet with Raymond Rai to set up a debit card and look at my credit card options, I only wanted a debit card and was signed up for a credit card without my authorization, AVOID THIS LOCATION AND RAYMOND, this is the worst way to start banking with Chase, untrustworthy and sketchy, had to file an official complaint with Chase read more

Without disclosing details of the situation, they arbitrarily kept money from my account with baseless claims, and have not responded to the so called " investigation " basically they can take your money and not much can be done about it.. read more

The manager, Mike, talks a nice game and seems cordial but he's inauthentic. When I tried opening an account with their branch, there were so many hoops they wanted me to jump through (something about coming back on a special day so they could train a new employee) and typically I'd try to be reasonable, but this day in particular I had a desperate need for money for my business and was required to open a bank account with chase to cash a check. The manager said he couldn't help me, but earlier in the conversation had explicitly stated "I *could help you but only would if I needed to", so when I explained my situation (I didn't have personal transportation that week and had to make special arrangements to arrive there before they closed) and referred to his statement, he danced around the topic in a weird gaslighting way. Finally, I pressed the man and asked if he would be willing to help, because he had already stated he *could, he said "I will not answer that question". So I looked at him and said "so you're a liar then, Mike?". He responded again: "I will not answer that question." I managed to make it to a chase one town over and they took care of everything for me, day of, without any hoops. I'm praying this comes back around to you Mike, karma, as juicy as ever. A sad excuse for an employee and a fake person. read more

Nice branch. Tough to get in and out of. Even if you are able to get through the street traffic to get into the parking lot, it's going to be tough to find a spot to park in. And if you want to go through the drive thru ATM, great! But there's a good chance you're going to be sitting there awhile as the exit is right up against the lot exit and since the streets are backed up...so are the exits. So in a nutshell, if you go to this location, just plan on it not being a quick in and out trip. It's just not going to happen. read more

I came in today to meet a seller of a watch. We were in there for literally 5 minutes and a gentleman I believe was the manager told us we had to finish things up and we couldn't be there. We were both chase account holders and told him. Unfortunately he still didn't care. I read more

Rami the new branch manager reached out and answered all of my questions and availed himself as a resource to myself. He is a wonderful professional. Thanks again Rami read more

Tellers here are some of the rudest people I have ever encountered in my life will NEVER return to such a rude establishment the only person with any compassion is the security sad to say I will be withdrawing from chase for even having such rude tellers mind you this bank is .3 miles from my job however I'll drive the distance for quality! read more

Poor customer service. Regardless of how you look, who you are and how much money you make banks should always remember, customer service should always be applied to every encounter.It's the dollars and cents that make these institutions. read more

If I could give this bank and branch a 0 I would. Wow and I am not alone. Read reviews before wasting your time at this joke of an institution. read more

I don't have words for how I feel right now! I have NEVER experienced such bad customer service!! Wow!! The teller is a complete moron and should go work somewhere else! Nothing like a young person talking down when they have zero idea what they're talking about !! I asked for the manager and she implied, she's busy !! Without even asking!! I feel sorry for anyone that has to bank here !! read more

I waited in drive thru for about 20 minutes to get a few rolls of quarters. They would only give me one, saying they were "short." Do you think that's true? Neither did I. read more

I would give zero stars if possible. This is by far the worst bank. My husband and I just made a large deposit into his business account and I kid you not they lost his debit card and put the money into someone else's account. All within 5 minutes. The manager told my husband "just get a new card"...duh! There aren't other options because you guys lost it. I can't believe how rude they were for their own mistake. Not to mention how long it took for them to take the money out of the random account they placed it in. They are unorganized, unprofessional and just an overall terrible bank. I don't recommend banking here or with Chase at all. Ps- they found his card, they put it through the shredder to try to hide their mistake. read more

Chase bank has held up a payment from my attorney and still is!! Obviously my attorney has the money in his Chase account or he wouldn't be trying to direct deposit it to me they will not give me any explanation as to why I called several branches talk to branch manager to keep referring me to the collections department and I've never had a Chase account and I never will now crappy customer service read more

Just left chase bank at gilbert mckellips to open a saving and checking account and spoke to Juan who inform us no one had a time to open a new account. They obviously dont need a business so we will go to bank of america to open an account. good job Juan and chase bank! You waisted out time tsk... read more

Cant accept coins because apparently they are out of vault space. Not sure how can a bank run out of vault space

Drove in only for the ATM. Easy drive up and no issues with the machine. In and out in a matter of minutes with my cash in hand!

Worst customer service. There is a wait of4 customers long for a banker and the available banker goes to the back instead of helping the next client. read more

I don't know what the gripes are about. I just came in on a Saturday an hour before close. SIx people in line. Three employees not at the solo window came and helped us. That's good service. read more

Exceedingly unhelpful. Didn't even try to disguise the fact they were making excuses to get rid of us.

I'd give them a zero if I could. Super upset with how they handle their business. I will be closing my business account with them. Don't get an account with Chase! read more

Nice guys inside , helpful . Small teller windows and only two of them . Terrible layout for a branch . Outside blonde security (person) looks and acts transgender and stands in the middle of sidewalk near the entrance . This person thinks the banking experience is about (her or him) and gets nasty when asked to move out of the way . Not worth the hassle to have an account here read more

I wish they had more bankers or proactive staff. I made a deposit and asked for a safe deposit box, they told me to wait in a chair for a banker. I sat for 25 minutes waiting then a banker comes up saying they have no boxes available. It would have been nice to actually have them check before wasting a customer's time. Not the best service at this location sadly. read more

They are not enforcing mask rule in this bank. I went in here twice today. No social distancing either. Fyi

This is the absolute worst bank I have ever had to do business at. I wish I could give them a zero. Tried to call Chase, was on hold for over an hour and finally decided to give up. Then went to the bank and waited in line for 45 minutes. There were probably 6+ employees just standing around and 1 bank teller. When I was finally able to talk to someone, they had no idea how to help me with any of my questions and said I would just have to try to call. This branch is managed very poorly. I will never open an account at Chase again and I would strongly advise you do the same. read more

I will most likely extract every penny I have at this bank. The people that work at this branch and the one on Baker are very, very poor employees. Constantly long waits with only 1 or 2 tellers, appointments I make just disappear and no one knows what I am talking about, and I have been lied to more than once. I am really starting to hate this place, I am sure anything else on Earth is better. read more

Wish I could give a zero!! Worst customer service of any bank I have ever been to. The business I work for has multiple accounts there and I have gone in to have some things done for the business. They will not help you figure out any acceptable options for what you need to do. I was told they could not help me unless they charged me $15 service fee because I don't personally bank there. Another Chase branch helped me with no fees!!! Now the second time...trying to deposit CASH to help out a family member who was overdrawn and they won't accept cash...told me it was a money laundering law. Ok how about some options...told me money order or check. Well, both options require me to leave the bank and go to my own bank to get a money order or back home to get a check (which they would hold most of until it cleared my bank). Thanks for your help...NOT!! Again, the Chase branch on Irvine saved the day by letting me know that I could use my debit card to transfer the money with no service charge from Chase. This branch couldn't tell me there was that option!!!! They just don't care...that's twice now!! Will never set foot in there again and will tell everyone I know how bad the customer service is there!! The manager that was so unhelpful that day was Elizabeth...and as I was arguing with her the GM, who was there at the time, never came out to help sort things out. The business I work for and I will only be using the branch on Irvine as the owner has had issues with this branch as well!! read more

WORST location I have ever been to. Terrible service and couldn't answer any questions I had pertaining to my accounts.

I am so utterly disgusted at the lack of help I got from any employee at Chase. I made a deposit at my local Chase drive thru ATM and the ATM malfunctioned causing it to freeze and not process my transaction or spit my money out. After about 10min of waiting I sent my bf into the branch to call a representative which told us to come in and file a claim. So I go in and file a claim thinking every will be okay. He took the report and they gave me my credit. To my shock and surprise about 3weeks later they debited the amount back out (did not email me or inform me that they did this, found out by a clerk telling me my card was declined). So I called Chase which transferred my call to the claims department which told me they debited the money out because there was no proof of the deposit. Okay. Well I deposited that money and it was not my fault their machine was not working properly and either spit my money out and someone took it or their technician stole it. I tell the representatives on the phone that I want to see the video and she tells me I have to subpoena it! They give me the run around about filing a police report (which they knew damn well that I couldn't because it is not a criminal act). I go to the police station and low and behold they tell me they can't take a report that I would have to go to the courthouse........And here I am knowing nothing about the justice system having to fight for my money against a billion dollar corporation that probably has done this to hundreds of people. Cuz hey they don't care how I'm going to pay my rent right. read more

The worse chase bank I have ever been to drive thru that absolutely do not work. I use their drive thru teller and every time the wait is ridiculous!!!!! The camera for the teller is facing the wall!!! I always get told that they are so busy and short staff so I need to come in!!! I get that from time to time they can be busy but EVERY SINGLE TIME!!! Come on! I have 2 toddlers and I think drive thru will be more convenient for me and for the people around me as well..Corporate needs to hire more employee for this location!!! It is not fair for your employees or customers that actually pay for the services that your company suppose to provide us!!! read more

I came here to get cashier checks. Usually I just write : from me- to me. But the banker suggested that I should write from a family member to me. Just incase something happens to me. My family member can cash it out. I thought that was a great idea. read more

I had the worst banking experience ever at this bank when in to deposit some cash in my step daughters account and they told me since I don't have an account and they didn't know where the money came from I couldn't do that people watch out for this if they want to know where your cash is coming from something's wrong f*** Chase Bank read more