My visits here to deposit money typically go very smoothly and without incident, but in the past several weeks, two of the ATMs underwent errors as I was trying to make deposits.
The first error occurred at the drive-up ATM. I was attempting to deposit cash, but at some point during the transaction, the machine kicked out the majority of the cash, scattering it on the ground. After I collected the fallen cash, I noticed that the machine decided to terminate the transaction, even though there was still inserted cash that was unaccounted for. Fortunately, the bank staff was able to credit me for the eaten funds, and were very helpful and professional during the process.
A couple of weeks later, I went to one of the ATMs inside and had another issue. The main lobby wasn't open at that time, but I wanted to make a deposit anyway. During this visit, the ATM felt the need to freeze and reboot itself during my transaction. Fortunately, I had just finished depositing funds, but I hadn't gotten my card out of the machine yet. I had to wait a minute or two until the machine finished restarting before I could retrieve my card. I was lucky that the error occurred towards the end of the transaction, but I'm concerned that someone else might not be as fortunate.
Once this Chase location upgrades its ATMs, I'll easily give it five stars, but the machines that are currently there are too risky for me to use again. The bank staff has been very pleasant and helpful when I've gone in there, and the bank itself is clean and well-kept. Hopefully they'll get some new machines soon because I'd really like to keep coming here. read more