I'd like to give this location 5 stars for 2 of their OUTSTANDING employees. Ms K Webb and Ms O…read moreBradford. These ladies are on POINT!!! IF you don't get to work with these 2 ladies....question whomever you end up with.....ask questions ask questions.....if you get a man.....ask questions ask questions and need I say....ASK QUESTIONS...

Great bank. Has my best interest at heart and very friendly.read more

If you can manage to drive a little farther do it. The service is so slow and terrible you will…read morespend at least an hour or two to access a representative and they will not be at all helpful. Just try and go to another office

Two tellers working on a Friday morning. Over 20 people in the line and no sense of urgency…read morewhatsoever. As of today, they are no longer taking cash deposits from non account holders. Then, the nonsense is they are trying to make everyone do everything electronically! The flaw in that is over half of the people in line are elderly and have no clue as to how to work anything electronically!! I am livid right now because everyone is not technologically sound. They removed the paper deposit slips and are trying to make them do it their way. Good luck with t

I love this branch..professional, accurate, personable and patient. Customer service at it's…read morefinest.

Horrible attitude from teller! Deposited a substantially large amount of money here and was rushed…read morethe entire time. There wasn't a line behind me either. I know why she was the only employee without a name badge. I asked to speak with a manager and was told there wasn't one. I would never return to this branch and wouldn't recommend this branch.

The most inconvenient branch i've ever been to. these people move with ZERO urgency & just waste…read moreyour time. This experience was so horrible I had to write this review so everyone knows not to waste their time here. I actually don't even like banking with this bank & i'm taking my money out & going elsewhere.

Excellent customer service and warm friendly branch. They give their customers their time and full…read moreattention whether it goes after hours or not. See Mandy Zaydel. She's the best!!!

This Credit Union is THE WORST! The people are rude, slow, incompetent, and couldn't care less…read moreabout their customer. There systems have been hacked but they are too lazy to report it. Years ago was the BEST credit union in Georgia, now they are the worst in the entire country!!!!!!! Don't bank here unless you want to be treated rudely and have your personal information stolen!!!

The worst bank to use. Took me a month to get a loan...not because I wasn't already pre approved…read morebut because nobody would answer the phone or email or anything. Went through several loan people before I finally just got someone random to send me the paperwork to get the loan. Was told I needed a savings account to get the loan, fine. Opened one. Finally got the loan. Tried to move that money to pay for what I got the loan for and was told I can't without a checking account. Annoying but fine I got it. Oh but wait you have a limit of $200 a day to transfer. Have tried customer service but they told me to use CASHAPP to move the money or go to the branch again which is 2 hours from me.

The branch has gone downhill! The ATMs are always out of…read moreservice which make things more inconvenient! They keep low staff, so the people have to wait too long to be attended to! This branch will cause Wells Fargo to lose customers to other banks if this keeps happening!

Somehow, I have managed to make it through life, grow a successful business, stay married 14 years,…read moreraise children and communicate very well with people I do business with. Yet, I got treated like an idiot when I complained about an account that we were zero'ing out so it could be closed. My specific complaint was that I had previously instructed a banker at a different branch to adjust the account to decline any payments that would overdraw the account we were going to be closing. That was not done. What I came back to was $140 in overdraft fees and a banker that was sarcastic when I directly asked how they could not control that aspect on even automated payments, as that was essentially her rebuttal. Her reply was to smirk while "explaining" how I get the fees as if I do not understand *how* overdraft fees work. My argument was that there should have never been fees if their representative, a banker, had followed through with my direction. I do not expect everyone reading this to see it for what it is. But if you've ever been talked down to when you're trying to communicate with someone in clear terms, it will fire you up. This is not a case of cordially disagreeing. It is a case of someone trying to treat you like an idiot to make themselves right. I ask to have the fees removed and was told that they needed 24-48 hours to approve anything with a manager and my acct. would have to remain open. My response was that I would rather pay the fees now and close the account so that I did not have to return (after another visit that resulted in not seeing a business acct. banker and this visit of waiting 30 minutes and dealing with a rude person). She told me that once I paid to get the acct. out of the red that I could close the acct. and it would take until that night when my cash payment posted and then if no other transactions posted the acct. would be closed. When I turned my phone's recorder on and placed it on her desk, her persona changed to a much more respectful one. Gone were the snarky comments. The cash payment was made and then I was told that she could not close the account and I would have to return the following day when I might be able to then close the acct. ARE THEY JOKING WITH THIS STUFF? It's as if they intend to break your spirit into giving up and keeping the acct. open. When I expressed my aggravation in being told one thing and then told I must return again, she suggested I call their 800 number and I *might* be able to close the acct. over the phone. Right.... I am sure they will let me close the acct. over the phone. Did you really just suggest that, person? She knows better and yet, the easiest path appears to shoot me off in another direction. Instead of requesting a manager, who no doubt, nurtures the environment I was exposed to. Or, even complaining to this banker who was already rude, I left knowing I would have to return to my favorite place in the world tomorrow. While I arrived hoping they would do the right thing and address my concerns in a reasonable timeframe and be able to close the business acct. on good terms, I got to leave livid about the attitude I received and their apathy. What they have earned is me calling my wife and telling her to set up a different acct. with another local bank we do business with, Suntrust. Within a week, all of our accts. with Wells Fargo will be toast. Technically, they have people working there, the ability to deposit and withdraw money, ATM's, checking and savings accts. and a building. I suppose that sort of earns a single star. But on the service front, they get 1. **update: 11-7-17** I still despise this place so very very much. Rereading this experience reminds me of how much trouble they've always been to do business with. Though, after seeing how Wells Fargo was illegally opening accounts for upwards of 1.4 million of their paying customers, it's no surprise they behaved the way they did with me. I am extremely pleased with the Suntrust bank in Old Town Conyers. Wendy, the branch manager, and the staff are always a pleasure to work with.

Thank you very much Ms. Monika! On the Busiest day of the month with 45 mins left on the clock, "…read moreYou shined!" You were professional, courteous and friendly. It was greatly appreciated.

There are two tellers for a line of 25 people and two people sitting behind desks, relaxing. Maybe…read morethey are busy and preoccupied, but it seems like they could step up a little bit and help a couple of people. This location is ridiculous!!

I have always been greeted and spoke to long before the remodel and with the machines instead of…read moretellers the customer service is still A when you need more than a machine they are always offering to help

they are horrible , I've been with them sense 2014 and that doesn't matter they do not value their…read morecustomers let alone their long time customers, I would never bank with them again