So far they have had really good service, rates and security. I have never really had many issues…read more Right now the telerphone service is down and has been for a pretty long while. I work which means I can't just be calling for my info anytime during the day. When I try to call during lunch it usually takes a really long time if I actually need to speak to a person & honestly I usually don't. The telerphone is the easiest way to get my account information when I am out and about and don't want to risk using public WiFi. This usually happens after 6pm when they are closed, usually when I do not have access to a secure network because I am heading home from work and want to get everything done so I don't have to go back out to shop. But I have heard they apparently don't care about customers service and are seeing to discontinue this service. So I will start looking for another credit union now. Which is a shame as they are in every other way great but this is just to inconvenience to keep putting up with.

Love ACU! Super friendly people. They've been so helpful with loan processes. Super impressed with…read morethem. Especially because of the issues we had at our last bank. Definitely recommend.

They don't answer their phone. Apparently understaffed. Poor service. I guess I will give my money…read moreto some other bank.

Had low staff and was doing drive thru only, however Ryan and Maria were gracious and made an…read moreexception for me. Fast and personal service! Loved it.

It's a bank. How excited can you get about it? But they have a good staff and it's were we get…read moreour pads of dollar bills to give the grandkids for Christmas which is pretty cool.

From the owner: Big City Banking - Small Town Service…read more To better serve you Bank of American Fork offices are conveniently located throughout Utah, Salt Lake and Davis Counties. We are Member FDIC and Equal Housing Lender.Bank of American Fork is committed to safe and sound financial management, a commitment that has kept us thriving for the past century. We provide Big City Banking ~ Small Town Service to all of our customers. This means we offer all of the technology, products and services that can be found at a "big" bank, but with the exceptional customer service and friendliness you'd find in a small town.

I was locked out of my online account and had to call UCCU to resolve the issue. After waiting on…read morehold, I finally spoke with a representative who asked nearly a dozen verification questions. Despite answering everything correctly, I was told I still had to visit a branch in person to unlock my account. If your online access gets locked, good luck accessing your funds--there's no convenient way to fix it remotely.

I got an auto loan from a dealership and they signed me up for Utah Community Credit Union. I had…read moreno choice. I started making my monthly loan payments. Every once in a while, I would get a late notice and a late fee. It seemed impossible because I made my payments on time. I recently noticed that $2000 of my payments had been diverted into a savings account instead of going towards my loan. I didn't have a saving account, I only had an auto loan. So at 7.25% and getting late fees from me, and delaying my auto being paid off for months, it feels like a bit of a scam. Perhaps a LOT of a scam. How did my loan payments get put into a completely different account, while I got late fees and late notices. How much did i lose in their scheme? When I asked them to look into it, they didn't know how to backtrack and find which payments had been misdirected and how many fees I'd been charged? I'm sure the late notices negatively impacted my credit score too. I closed the savings, and will not do business with them ever again.

Would not cash a check written on one of their accounts since I didn't have an account there…read more Wanted my fingerprints and $5. I don't think so. Doesn't feel like Zion to me.

Katie Bass - terrible awful experience with this employee. Angry from the minute I sat down. She…read morewas extremely rude and wouldn't notarize a document for me. I've had hundreds of documents notarized for my business and she made up some nonsense about why she couldn't notarize the document. She even had a big attitude with me for absolutely no reason. Then I told her to pull up the info she needed from me in order to notarize the documents, and she even refused to do that. I get these exact documents notarized and have never had a single issue. I would never in a million years do business with this bank. Avoid them at all costs, I can't imagine how they treat their customers for anything else. Business is tough, you might want to step up your game if you don't want to get taken out by your competitors that actually help people when they walk through the door.

The rates I have found to always be competitive from loans to savings, and the employees treat you…read morelike family.

Tried to open a new checking account. Total failure. Almost felt like a criminal because they said…read moremy name came up as "vague". Waited 35 minutes and left. Went to Alpine Credit Union down the street and opened an account.