I should preface this review by mentioning this particular WaMu location is somewhat new and has been built in what appears to be the new concept for suburban WaMu branch locations. I feel my issue with this branch is largely due to the alienation I feel as a result of both this new layout and the asinine merry-go-round one must embark on in the unfortunate chance they attempt to cash a check written on a WaMu account at this branch and do not have a WaMu account themselves. While I can't speak for check-cashing patrons who do hold a WaMu account, it took me multiple trips to this branch before I got irritated enough to avoid this location permanently. It appears WaMu has devised a method to cause the maximum psychological warfare to it's patrons attempting to cash checks without personal ownership of a WaMu account in a largely successful effort at breaking down their every possible defense against opening said account. The process starts innocently enough while waiting in what appears to be a quick moving line to speak with a teller. In the new concept, the long continuous counter of teller stations has been replaced with teller "islands" arranged in a circular manner. This ring of islands is complemented with a couple of cubicles with normals desks in the rear of the branch for more intensive transactions. The teller you are first ushered to is eternally unable to complete so simple a task as cashing a check drawn on a WaMu account if, by chance, the customer doesn't have a WaMu account. No reasonable (read: acceptable) explanation is given. The customer is then ushered to have a seat on a long, uncomfortable bench along the far wall while the teller transfers the customer's information to an employee of apparent higher authority. This forces the customer back into a wait again while the second employee ostensibly finishes whatever task currently at hand before attempting to assist slightly overheated customer. It would seem this second waiting period serves to magnify the customer's pre-existing irritation while psychologically reminding him that all of this could be avoided by simply opening a WaMu account. At some point thereafter, the second employee will approach the customer with their best artificial smile and usher them to one of the modern, 'friendly' cubicle works areas where the customer must once again provide multiple forms of identification while being simultaneously harassed into opening an account on the spot. After identification is verified, the employee may (should he or she feel like inserting some variety into the process that particular day) ask the customer for the telephone number for the individual or entity having ownership of the account from which the check is written. When questioned, the employee may state the reason a telephone number is being requested is to verify the check and may further state that this is needed since the customer has no WaMu account from which the funds to cover any overdraft can be withdrawn; this, despite the fact that, as the check is written on a WaMu account, they can immediately see the current balance of said account before cashing the check, therefore, providing themselves every bit of "verification" the bank could possibly need. This, in addition to virtually every other aspect of an attempt at cashing a WaMu check without having a WaMu account at this particular branch validates my view that it's all part of a concentrated effort to extract every possible future customer from the hordes that enter the doors at this branch every day. It goes without saying that, if the account holder doesn't answer the telephone during the fake verification call, the customer is told that the bank cannot cash his check at that time. Let's keep in mind this is the same bank which holds the account the check is written on and, by extension, is already well aware of the balance of this account. This, in my case, was the precise moment the merry-go-round of shitty customer service came full circle and I lunged for the exit, never to return. read more

Went today during my lunch to exchange USD to Euros. There was 1 lady before me so there was no wait. 2 tellers were available. The Teller I got was super nice and helpful. Whole process literally took less than 8 minutes. read more

To be fair, I'm not really displeased with this specific branch but Chase as a whole but Chase you stink today! You have a technical glitch on your Chase QuickPay system that kept taking money out of my account and you've known about since last night and you don't bother to put a notification on your website! Now you have my money in cyberspace and all you can say is it'll probably be back in at the end of the day! Ridiculously unacceptable! read more

Worst customer service each time I come to this bank. The ATM machine is the only thing that works fast enough in this branch. The corporate office needs to improve the operation of this bank. There is just something wrong with this bank!!! If only there is any other branch closer to my place, I won't even come here. So awful!!!! read more

This branch is very slow. Only one teller working, two counting their drawer, and the 4th decided to leave. All of this with a line out the door. This is an ongoing scenario here. Awful! read more

Long waits, indifferent workers. This is exactly why I hate doing anything in Black areas. The service in these areas is repulsively crappy. 30 minutes without as much as a hello. Maybe they think I'll just leave if they don't help me?? Hmmm.... still waiting... read more

Worst Chase I've ever been to. A line of nearly 20 people to the first door and only ONE teller assisting! Horrible Management!

Located at the Del Amo mall for your shopping convenience. Real big and lots of ATMs. It's clean and the people are nice. Large white building off Avalon, can't miss it. Entrance is on the south side only. No drive thru ATM here. There seems to be an issue with the door after hours. You're supposed to swipe your debit or credit card to use the inside ATMs but one of the doors wasn't working. Other patrons were helping let people in. Even if you can't get in there's one outside. read more

When I came here, I sat in the car and fell asleep. Lol. I cannot speak for customer service or the inside of the building, but the outside is nice. I like the way it looks, and parking seems sufficient also. I think most people like to park as near as possible and there WA enough up close parking for the bank customers. If someday you come across a busy lot, don't fret. As long as you're okay with walking, its in the lot with a bunch a stuff - there's plenty of parking. read more

They must have read their reviews because today they are on it! Good experience!

This branch is really not that bad! I have always been served within 10 minutes here and the employees are competent.

This bank deserves -5 stars for its horrible service! Not only is this the worst bank to find parking but the none of the ATM were dispensing cash and they wouldn't even let me in when i got there literally at 4:03pm on a Saturday. You would think that they would at least let you in since none of their ATM machines were dispensing cash. This is the worst bank ever! I will be cancelling my chase card ASAP! I'm so over this bank. Save yourself the trouble and just go to another branch. You should totally erase the location of this branch from your memory honestly. It will save you so much more time. read more

8 people waiting for a Banker, 9 cubicles. 6 empty cubicles 3 tellers just sitting in thier cubic, Im like WTF! terrible customer service

The WORST it is the WORST bank. Waiting in line and Waiting and WAITING. LINE NOT MOVING . Only three people in line & tellers serving other people so SLOWLY . Finally 13 minutes later took care of business in 15 seconds. This isn't the first time I've waited in line BUT it's the last time. read more

Long wait!!!! 13 people in line and only 2 tellers open. Only 2 bankers available for a list of 6 people. They really need to hire more people or open more lines. No one has this much time to wait for banking needs. I can't imagine what it's like during the noon rush or after 4pm. New to Chase so I don't know if all branches are this slow. Wish I could've given a better rating... read more

Went to Chase Bank this morning to get a replacement on my debit. There were two cashiers and one other gentlemen greeting and serving customers. He ask me what I needed I told him I need a debit card replacement. He was too busy to issue me a replacement due to shortage of bankers. As customers came through the door he took the time to serve and ask questions to each of them. He help approximately 10 customers so I told I had to be someplace by 9:30 and ask again can he help me. He said sorry I have to wait until another banker comes out. I pleaded with him one last time. He says sorry ma'am I can't. Unorganized serve today Chase Bank. read more

I been with chase for seven years now and everything been pretty good with them. No problem or nothing. But today was the day that their got under my skin. My card got deactivated and I need to get another one. So I went to chase right by my job and because I had to be at 11. I get the chase around 9:50. Mind you I have to be at work at 11. I was late to work for still. I was still wait for a bank teller to see me. I had to leave the bank and go to work. Still no card for me. I call and ask if I come in for my lunch break and see if I can get my card real quick. They said no, I have to waiting in line and it would four people in line waiting. I'm like really. I really do like chase and I don't work to tell ya but I might need to read more

This is the worst chase I've ever been to. If you need to talk to a teller and don't have more than 30 minutes to wait for the tellers to finish their personal conversations then don't come here. Unfortunately this is the closest chase to my work but I avoid coming here whenever possible. read more

Worst, slowest, branch with the rudest workers EVER. Please know that when the line is out of the door. 1 of the 3 tellers will leave the booth walk to the middle of the store and greet customers. While managers stand behind the tellers staring out at the line doing absolutely NOTHING. I spent 45 min in line to make a 5 minute deposit. read more

2 tellers during the lunch hour, and 12 people in line. Every time. They're very slow to react and open another line. The tellers are pleasant, but it's managed poorly in terms of staffing. read more

this Chase Bank Charges $6.00 to cash their Very own check, if you don't have an account with them Just another B.S Fee to make money off of,,it's their own check and what the hell is that will never get an account with CHASE,, read more

Only 1 teller working at 4pm... This is the slowest bank I've ever stepped foot in so unless you have some time to spare I'd steer clear.

If I could give a negative star that's what this bank would get. They have no business banking skills and I highly recommend anyone who is doing banking in Carson to close their account at this branch. The manager Ashley needs to be demoted or need tons a business training for banking purposes. This bank took check deposit from our company took the money out of our account over $40,000 and has held it in suspense for over 20 days and now Ashley the quote manager doesn't know what to do. Do not do not do not do your business banking here they cannot handle it go to a real bank. read more

Worst customer service i have ever recieved at any bank waited over an hour to even be approached complained multiple times still no changes. Multiple ppl complaining manager doesnt even help the situaion. In other words she should not even be a manager . Then a customer who comes to the branch more ofren advised everyone the lady that said she was the manager is not even the manager so now they are lieing to customers 2 tellers line all the way out the door read more

Came in here to open checking account ( BofA customer by the way ) was introduced to a $200 checking voucher before hand online. I introduced the voucher to young bank teller named Pricilla and she assured me that I indeed would qualified for the promotion. (Was a previous customer of chase roughly 9 years ago). I made a considerably high deposit and changed one of my direct deposits over to chase. Weeks went by and no bonus. Called the branch numerous times and discovered Pricilla was on leave and so I requested the manager. Ashley I believe is her name. 3 or 4 calls and you can't reach her. Finally I do reach her and she tells me there's notes about the voucher but no actual voucher. She demands I go into the branch and show it to her. Pretty lame right? I let her know I'd kindly email it to her. After offering my idea twice in the conversation she finally accepts to give me her email. Great right!? Should resolve everything?! Wrong I had to call her back and it turns out I didn't qualify and tells me that she gets a "fatal" error when she clicks on her screen lol. She rants on that I'm wrong that I don't qualify and that yeah she owns it her employee made a mistake but tough luck dude! Pretty much sums it up. Her people skills are horrible and she didn't do anything. Managers are suppose to follow up with these escalations she pretty much just dumped it on Pricilla and her absence and told me to kick rocks. She tells me to go find another voucher. I work for T-Mobile and if we make a mistake on the sales floor we fix it and don't hide behind excuses, especially if I make a mistake. This lady gives this corporation a bad rep and if this is how the corporation handles stuff then sucks to be the frontline for them. Ps. It's not your bank remember that. read more

first of all, i don't understand why there are wamu reviews here...is chase owned by wamu or vice versa? i don't know how everyone else deals with people in here, but the employees of this bank have always done me good...the branch manager ms. jernigan is the sweetest you'll ever meet and goes out of her way to help. i hope they keep up the good work. read more