Some of the staff is very friendly and helpful. I have been here so many times and they help you with banking tasks, especially if you are new to the country very well. read more

Super helpful and welcoming staff! I got documents notarized quick and free as a chase member. Diego is the GOAT!

Walked in and was immediately greeted. No line for a teller. They went out of their way to help me. I waited in a clean waiting area for some docs and they even randomly asked me if I wanted water (think I coughed once). I literally could not ask for better service. Conveniently by bart with a community seating area outside. read more

Jessica was very helpful. I needed a cashiers check and to apply for a loan. She was able to assist and explained the process. Excellent service read more

I have been to many of Chase locations in the Bay Area and this one stood out to me as having the most attentive and helpful staff I have experienced. I especially had a good experience with the Teller Gabriel who was very kind, helpful, and quickly was able to help me with my needs. I also overheard other staff being quite courteous as well. My only complaint is that there are only 2 ATMs at this location and one of them was not functioning. read more

I don't remember the last time I came into this bank to handle some business, but it has to be over ten years. I used to bank with Chase. I had a checking, savings, IRA accounts, and a credit card with them. Over 3-1/2 years ago I closed my accounts with Chase and took my banking business to a credit union. However, I still have a credit card (VISA) through AARP, which is linked to Chase Bank. My husband and I caught the BART from Lake Merritt Station to Downtown Berkeley since parking can be problematic and difficult around Shattuck Avenue. I had a freebie notification via email (sandwich, chips and beverage) from Ike's Love and Sandwiches, which had to be used by February 6. Then I also had to take care of some business with Chase Bank. Bank and sandwich shop are in close proximity of each other. lt was bill paying time and I lucked out when I entered the bank. There was only one customer at the bank. The two greeters/employees were just standing there to greet me. I did not have to wait in line. It was immediate service at the teller's window. I like that...quick transaction and done in less than five minutes. Customer service was on point. I left out of the bank satisfied that I received help promptly. read more

See all

While setting up my "Complete" business checking and savings account, as well as business credit and debit cards. I had excellent service, precise, helpful, and efficient from Ms. Minu Shreshtha. I highly recommend her. I also feel safe using the ATM inside and have had nothing but polite, helpful service from everyone else at this bank. After searching around for quite a while for the best bank for a business account and cards, it was refreshing that the biggest bank around is so appropriate. For personal accounts, I'm very satisfied with my local credit union. read more

I had a very negative experience with this branch. One mess up after another. I have lost (and am still losing) much time. Go elsewhere if you can. read more

The ATMs never fucking works. Waited in line to take cash out only to have both fucking machines not work. Literally happens every single time you ou come here. read more

Convenient if you're coming off downtown Berkeley Bart. Inconvenient if you aren't. Like with any downtown area, parking is awful so I wouldn't suggest coming here unless you also happen to bank with Bank of America (BOA), which happens to have a designated parking lot. If this review was based on parking alone, this bank would receive 0 stars. But it wouldn't be a fair assessment given that the customer service is pretty decent. The tellers were all very friendly and I never had a negative experience as transactions were completed in a swift and professional manner. That being said, the customer service is great-- only the location isn't. read more

I rarely write reviews both good and bad but I definitely wanted to leave a review after my experience at this branch with Jonathan Kim. He is so attentive and makes sure customers leave with their needs fully met. He worked with us so patiently and was so understanding throughout the entire process. He went out of his way to make sure we had everything we needed. Nowadays it's really hard to find people who genuinely want to help and Jonathan was one of the very few I have encountered. Thank you so much Jonathan! Ask for Johnathan if you ever come into this branch. read more

I have NEVER been treated with such disrespect, rudeness & disdain by anyone as I was treated today by Kevin Cueva. I came in to inquire about opening a business account & his initial questions were so curt, unhelpful and he actually mocked me when I didn't understand his question, (he had not made his query clear). I gave a brief snapshot of my current business status, my purpose for being there and he sarcastically shooed me out so quickly with a real mean-spirited approach. My interaction with him did not warrant anything that unprofessional and nasty from him-Wow, unbelievable!! Kevin, if you dislike clients that much I suspect you're in the wrong line of work. read more

I would give it zero stars if I could. Two bad experiences: 1) I had a valid check, but Chase could not deposit it. They insisted it was a problem on my end and would not waive the returned-check fee. When I went to Mechanics Bank (the issuers of the check), they happily and kindly cashed the check out for me along with the returned-check fee. Great customer service at MECHANICS. 2) I am going abroad in 2 weeks. I called this branch to ask about service charges regarding foreign currency exchange. They told me to call the 'customer service number' on the back of my card. I did so, and the "national number" told me I'd have to ask my branch. WTF CHASE? I am switching to WellsFargo or something else because of Chase's complete incompetency. Please do not bank here. They place little value on customer service and the bankers are the least knowledgeable bankers I have ever met/spoken with. read more

I am OUT of here! They make mistakes constantly then expect customers to do all the phone calls to correct them. I have had to do that 5 times since the big corporate switch over from WAMU. AVOID CHASE! read more

There are friendly and competent people who work here, but 80% of the time you will not be lucky enough to deal with them. Nearly every time I've had to come in to the bank, it's been a circus. Attempting to buy currency for a trip to Iceland, I was asked if I was sure Iceland was a country. Eventually I found out from someone who had been to Iceland that it's easiest just to exchange currency there, but Chase was able to give me no useful information about it whatsoever. When I attempted to buy currency for another trip, they said they'd leave me a message when it came in. A week or so later, I get a message "about the currency I ordered," but not actually telling me whether it was in or if there was a problem. I call the bank, as it's out of my way and I don't want to stop by for no reason, and I got so little useful information that I was actually happy when my terrible cell service cut out. I call back and get someone else who also seems clueless, and who asks if I'm sure I ordered the currency at that branch. Finally I'm transferred to someone else who's able to find out that yes, my currency is actually in. I don't know why they didn't just say that on the voicemail. What made me annoyed enough to write this review was that a few weeks ago, I stopped in to get information for a wire transfer. The teller checks with a manager, hands me a slip of paper, and I send that info off. Except no, that's not correct. I have an 8-digit code and it should be 9. I go back to the bank, only to find out I'd been given a SWIFT code when I'd asked for a routing number. None of this stuff is a huge deal, but it's stupid little errors that necessitate extra phone calls and trips to the bank for stuff that should not have been a problem in the first place. I don't know why so many of their tellers don't seem to know what's going on. Avoid this branch for anything more complicated than withdrawal/deposit. read more

I was recently in the office to do a quick deposit which is right across from Bart. Super convenient! I don't normally go into a branch to do transactions but I had no choice. I forgot my debit card today. Eek! I was dreading the long lines, but fortunately I waited under a minute and a banker called me over to his window. I explained to him that I didn't have my card on me but I needed to do a deposit. He smiled and said he can look me up with my ID. Yay! After a quick search on the computer he was able to find my account number. I completed a deposit slip and he got me out of there in no time. Quick, efficient and friendly service. I wish all banks were this great! read more

Chase Bank in Downtown Berkeley is the bank I personally walk into every month like clock-work to drop off 30 mortgage payments for the property management office I work at. I don't see anything wrong with the place. They take care of me as a client and I walk past the regurlar teller lines over to the business line, make no small talk and drop off my large envelope to be processed. Since I frequent the place habitually I don't ask for a receipt because I trust them and know that they will process the payments accurately. Since over the years the payments I make have gotten lost in the mail and/or incurred late fees because of mail delays, I find simply taking into the bank is a whole lot easier and efficient. The branch is certainly convenient. The staff there is super friendly. They are just doing their jobs. I like that they have a greeter and the front door and I like the clean ambiance of this branch. Am not sure why they don't have more stars... guess they make make everyone happy. read more

I recently have very bad experience with the loan officer Donnie Featherstone at this branch. We got a very good rate for our mortgage at Wells Fargo but it moved slowly at the time. When we were referred to Donnie at Chase by our Chase branch, he promised to match the rate and process it much faster. However, things went awry from there and he overpromised a lot of things he could not deliver at the end. A week ago, the application was rejected as they wanted us to do a loan with terms worse than Wells. We were told last week since they rejected the application, they would refund the good faith deposit within a week. Unfortunately this never happened, and while talking with their mortgage control manager (a very nice and honest guy contrary to Donnie), he told me that the refund could not be done because Donnie told him the loan was not rejected but rather cancelled. Now I am risking losing the house while Donnie is also insistent on not refunding our deposit, again unlike what he said last week. The whole process showed that he's aggressive in wining business from competitors at any cost. Either he does not know his stuff or he has been lying from the very beginning or both, he seems to set us up and then have us accept the terms that are different. The way I see it, he does not care about his customers' best interest: he advised our realtor and us that we could waive the loan contingency while the mortgage approval was still pending because he "thinks" it would be approved without any problem. Fortunately we listened to our realtor and did not waive the contingency. Otherwise, we would lose our Earnest Money Deposit as well. You would do much better just staying away from him or maybe even Chase Mortgage as well (their ratings are not very high at 1 star anyway). read more

This Chase branch never really disappoints me like the horror stories written below. I've been a loyal customer every since coming to Cal, even when WaMu was still around. I mainly use this branch for depositing checks and such. The lines can be pretty long, depending on the time of day. I think the most I've spent in line was probably 15 min, which isn't too bad. If the line does get long, an employee who isn't a teller takes some people who just need to deposit checks. This relieves the line and gets things done faster for everyone. After the redecoration, it feels a bit impersonal here now. There is a thick glass wall between you and the teller. It's sometimes hard to hear them because of this, but it's something to get used to. Overall, I haven't had any problems with this branch so far. Great bank with constantly friendly service. I don't think there's been a time where I haven't gotten a "Have a Great Day!" from one of the tellers. read more

Donnie Featherstone is the best Home Lending Advisor. He provided us a mortgage at a much lower rate than the local lender and he closed it in less than 21 days just like he promised. He was on top of everything, updated us constantly and communicated with my agent & the title company frequently. We have obtained a few mortgages in the past 10 years and this was by far the best worry free loan experience we've ever had. read more

With bank locations worldwide, I opened an account at Chase Bank. Tenile Watford, a personal banker, we really helpful in explaining my options. I parked under the building and Tenile validated my parking. And Chase has a ATM at the new CVS on Telegraph. I couldn't be happier! read more

I have been a customer with Washington Mutual for more than 6 years, but I left them b/c of technical problems. For some reason, I can't access my online account and the customer service people couldn't fix it for me. I called them once and they say they will resend me a new password. However, I would never receive their email. I would call WaMu again and told them my problem that I still can't access my online account and I never receive any email from them. The customer service department insist that they will try to email me the new password again. And what do you know? It doesn't work. I tried saving their email address to my address book and made it "safe" so the system wouldn't treat their email as spam and delete. When it didn't work the 3rd time, I called again and insisted that they correct it through a different method. The customer service person couldn't come up with anything new so I ended up closing my accounts because it was such a hassle for me to try to access my account. read more

When the Oakland Municipal Credit Union was purchased by Western Federal, the customer experience went from awful to grandma-died-at-the-family-reunion awful. I switched from Western to Chase, where I had been a customer for some years prior. When I went into the branch an employee informed me that there was no change machine on location and kindly recommended I use a coinstar machine -- a labor-saving device designed to spare you the trouble of depositing more money into your account -- or roll the coins myself. 30 minutes later, after I had rolled the coins, the teller asked if I might want to use the coin tray. Again, after I had rolled the coins. Are you kidding me? read more

Technically, I did not choose this bank. I have gone through other banks in the area, gradually transferring my meager funds to smaller and smaller institutions, only to end up with a big bank in the end. Within a few short years, my original bank was bought by Great Western, which was then subsequently acquired by WaMu, which is now Chase. When I used to live in Berkeley, this location was certainly convenient. But Washington Mutual's ATMs were always so damn slow. I would be aghast when my card would inch out slowly after my transaction was done. And it took forever for the machine to spit out any money. Now that it's a Chase bank, they have upgraded their ATMs considerably. The card just needs to be swiped in and out, checks don't need a deposit slip (but still needs to be endorsed), and the transactions seem faster. The branch itself is okay. I rarely go in there these days. And I haven't checked to see if I get penalized if I do. Lines were always long and there would never be enough tellers. Update 07/15: I went in there recently, and I was surprised at the how much plexiglass is being used at this branch. I haven't gone into any bank's branch in so long that I have to wonder how much safety the tellers require these days. I don't like that they will charge me $50 if my account ever goes below $1500. All banks these days are doing what they can in terms of fees. I do give them an extra star for the way they handled a security issue with one of my husband's checks. Someone tried to either deposit or cash a check they stole from him, and Chase got suspicious and called my husband (who doesn't have an account with them). And they have moxy for trying to get him to open an account while he was resolving that issue with them. Since I am moving to a state that doesn't have a Chase branch (the nearest ATM being in another state 50 miles away), I came in to close my account. Although I know of 1 outstanding check that may or may not be cashed until after I move, my account remains open until that check clears. And unless I physically enter the branch, my account won't close. I received assurances that my account won't be charged the "balance-under-$1500" fee, but I will keep my eye on my account to be sure. read more

It's a bank. They have all types of bank type services and all sorts of bank type decor. There are people who work there that are diligent in kindness, they all wear some thing blue, not sure about borrowed. Are you all wearing things that are borrowed? Let's just agree that this is a bank and it's a branch of a larger bank but still a bank not to be confused for a river bank, no, this bank you have to issue so many permissions to let the money flow. But ya you know you'll find bank stuff, I'm banking on it. read more

We recently got a home loan from Chase Bank. My husband and I worked with Donnie Featherstone on the purchase of our new home. Donnie was very professional from the start. He helped us (newbies to real estate) understand the whole mortgage process. We felt like he had our best interests in mind, rather than the bank or the lender's interests. He was also always responsive to our questions. We highly recommend him! Call him at Chase bank in Berkeley if you need any help read more

Don Featherstone is the best mortgage loan officer we have ever worked with. He help us refinance our home quickly, efficiently by guiding us through the entire process. I would recommend him to anyone looking for great recipe and attention to details. 510.684.8462 he is the best. read more

Chase Bank - Banks & Credit Unions Near Me - Berkeley, California

The Chase branch in Downtown Berkeley may be the worst in America. Like most banks, they engage in usury on many levels, including demanding a $6 for a non-account holder to cash any check over $50. All the employees there are well-groomed and wear the same navy blue biz suit. They seem to be the type of people proud about earning an MBA, going shopping for clothes and accomplishing nothing else. The managers are deeply incompetent I briefly held accounts there for checking, personal and business. They issued me a temporary check-card, which was only good for withdrawing money out of a Chase ATM, of which there are few. Otherwise it was useless. My bank card with the logo was ordered, but never delivered. So it was ordered again, and never delivered. And again, it was ordered, but not delivered. This resulted in multiple inconveniences, and out-of-the-way trips just to withdraw money. I complained about this at the Downtown branch and the one on Solano, and was given worthless reassurances and tepid apologies. I closed the accounts last week and offered candid feedback as to why. I parting, I made it clear I wanted conversation with the branch manager or someone at the corporate level. No one ever called. Today a client paid me with a check from Chase, so I took it there to cash it. I happened to see my "personal banker" on the way in, and asked her to get a manager to speak with me while I was in line. He never appeared. The teller said she would charge me $6 to cash the check. I insisted that they owed me the courtesy in return for the abysmal and inconvenient service I endured for 2 months. A real bitchy female "manager" named Ms. Hampton refused to OK it, and I argued with her. Then a moronic security guard started trying to evict me. A woman who had helped me one day, INSISTED she had never seen me. The branch is run by incompetent people whose only talent is finding matching suits. read more

Don Featherstone, our loan officer, did a great job making our recent refinance easy and painless. Thank you, Donnie! Also highly recommended is Bryan Matheney in Chase Private Client. read more

Be prepared to wait! If you need to see a banker you will be waiting a minimum of 20 minutes. These guys are the slowest of any Chase branch I have been to (including NY, the Midwest, and other branches in this area). Hope they can improve on this. read more

Love this bank. They have great efficiency. Lots of tellers and bankers on staff any given day for the majority of your needs. This location also features the private client bankers, the mortgage bankers, the relationship manager bankers, they have everything here. read more

I had already left Chase many years ago due to their shady practices, was happy with Wamu. When Chase & the other big bad banks destroyed the economy & Chase took over my Wamu account, I stayed (because my local credit union was also having issues). EVERY SINGLE TIME I come into this bank they ask me if I want to open a new acct. NO! You already have nearly all my money. SOOOOO annoying. Also, I got a condescending brush off from the mortgage guy several years ago when I asked for more info. (and went to another bank to get my mortgage -so there... he lost his commission.) Final straw is I've asked them for information on something they were supposed to set up, all contacts ignored - then like a month later I get an impersonal letter from Chase (it was literally signed "Chase") telling me it had been over 60 days so it was "too late". Good job forgetting to do the transaction & then ignoring me for over 30 days until it was past the 60 day mark. Definitely moving my money over to credit union. read more

Holy Crap, Chase Bank is a hot, steaming mess - This applies to the executive leadership of the national, not the branch (which is OK). They have a special if you deposit some large amount of money, you get some cash reward. Trouble is, the transfer of this money didn't work despite numerous paths and attempts and frustration and time. The cus svc people WILL NOT TELL YOU that chase limits transfers to below the amount required. Why can't the tell us? That's sooooo stupid and frustrating. Fast foward 6 months and I'm sick of this frustration, and want to close accounts, but there's a catch - if you close before "6 months" you forefit your reward. OK, so I call cust svc. When can I close acount? 6 months from open date, deposit date, clear date...??? Answer: I CAN'T TELL YOU. It's "Sensitive" information. Is this a joke? I should be, what, guessing if I can get my money out? Chase has their corporate head firmly in its a__. I would never, ever trust these people, with one department keeping secrets from another and then you, to be a competent bank. read more

Not very good customer service. They are a bank and do not take cash. Inconvenience level 1000 read more

The lines are notoriously long especially with one teller open. I really don't like coming here so instead I got to the one in downtown Oakland instead. The ATMs here couldn't read my debit card for 2 months until they had to reprint my card in the Oakland location. This location also doesn't have the new ATMs with the touch screens that allow you take out $5 and $1 just in case you don't want to lug around a huge $20 bill in your pocket. It would be nice if you could take out the exact amount you wanted and not a bunch of $20 dollar bills. Don't come here unless if you want to wait 20 minutes or more trying to deposit/withdraw something. read more

Poor customer service, Bankers busy with phone. No one come for the guest, let us wait for long.

Recently went in there for some quick banking. Noticed they had a pretty much brand new team. The new crew at the office has really turned things around.. Excellent service n awesome people. I went in to get a new atm and got helped very quickly. They offered me coffee. And introduced me to this function call quick pay.. it is the most awesome thing ever. I no longer have to write checks to my roommate.. just send them an email.. save me so much time n hassle. They really made my life easier by going above n beyond. The lady that helped me was friendly n talked to me like a friend. It really made banking a lot less scary. I used to hate walking into a bank, but i no longer feel that way going to chase. read more

Immediately after discovering my wallet was missing, I made a trip to this Chase location. The staff here went above and beyond what was necessary in order for me to cancel my current card and safety guard my account. One of the managers even brought me Kleenex as I recounted the events of the morning to one of the bankers. If you are looking for wonderful, personal service (even if you have a piddly little account such as mine), this is the branch to go to. read more

I'll go out of my way to avoid this bank. Chase employees at every other Bay Area branch I've been to have been courteous and friendly but I just get a terrible vibe at this place. read more

I have not experienced any problems with this chase branch. I find it amusing that there are a lot of old asian ladies who work here that are able to combine persuasive skills with some knowledge of banking and finances to lure in unsuspecting college students. I got my first credit card here. Nice greeter old man at the door. Bless his heart. read more