Excellent service received from the staff at the branch in Alameda. They were ver helpfu, friendly and professiona.

Okay, my own bad for switching to an online bank. I'm waiting for my debit card and until it arrives I cannot use the mobile deposit. I have a check drawn by JPMorgan Chase. I call over to see if I can cash it without an account. Sure, it's a $7 service fee. When I'm there, I'm told to cash this type of check is $8. Whatever. I endorse the check and then I'm told Chase cannot cash it. I was not really given a reason except this check has a watermark line on the back. The teller acknowledged it is a Chase Bank check. He stamps it "Endorsement Cancelled." read more

Chase Bank - FU, Chase! - Banks & Credit Unions Near Me - Berkeley, California

First, let me say that ALL BANKS ARE AWFUL. Chase however, is much better than Wells Fargo or US BANK. Depending on your attitude, they at least know what they are doing, and are usually helpful and nice. I'm sure dealing with some of the "privileged" attitudes of some people around and in Oakland, isn't easy or fun. Customer Service has gone bad everywhere - especially in the "let's make us all 'equal' Bay Area. Interesting that the people who promote that idea have the worst attitudes around and complain the most. Check yourself before you say or do anything my friend. I see everything, and I ain't no fool. read more

Fato at this bank was a Joy to work with. They also have a reserved lot behind the bank. I usually go to another location. That chase told me three different times they would call back to schedule an appointment with a personal banker (the location my "preferred" account banker is at is closed due to covid). When I finally got a little more insistent to make sure someone called me back they told me it would be two weeks before an appt was availble. Fato got me in right away! It's a couple minutes longer of a drive but I'll make this my main bank location. read more

Chase Bank - Reserved parking lot behind chase across from Toyota - Banks & Credit Unions Near Me - Berkeley, California

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They are a little better than BofA but not much. Current customer service problem - they sent me promotional materials about a mortgage. Not interested. I tried opting out of these mailings but after 3 phone calls, still could not get this done. This was not a big issue, but indicative of some of the problems here. read more

I come to this bank multiple times a week for business deposits and I have *never* had a bad experience here. Sometimes the lines are long (especially on the 1st of the month) but the tellers are always extremely efficient, thorough, and courteous. A special thanks to Elijah and Ubong, as they do the vast majority of my deposits. They all seem to have a genuine interest in my day and my experience there. Great work! read more

So I wanted to open account with Chase so I caught first to make sure that the type of account that I was going to open would be best to fit my needs I expressed and explained and an ounce of what this account will be used for in the representative informed me that this will be the best account to accommodate the needs of which I was describing so I proceeded and I open two accounts with Chase due to my business I'll deposit it to endorse checks unsure if Chase employees are aware of the endorsement laws nor The exact policy endorsement but it's not illegal to endorse your check to someone else. There was a hold placed on my account which is normal until the funds were available I received a email stating the hold has been removed and my funds was available for use. Dan didn't they most embarrassing thing happened as I went to withdraw money in their machine stated fraud detected so I proceeded to call to see exactly what was the issue the customer service rep did not ever transfer me to someone of the statute in which fraud are handled. She herself went on to inform you that yes the check cleared and everything but they placed a restriction on my account. She proceeded to say she would need some more information to see what department she was to be transferring me to which she never did she went on to tell me that in order to lift this restriction I would need to bring in that third-party so that they could verify who this person is. Being that she's only a customer service rep it was kind of odd to me that she proceeded to disclose this information when she's unable to authorize or to handle the security on this restriction I proceeded and asked her to transfer me to someone of higher authority maybe her supervisor of some sort. And she actually gave me a hard time before transferring me and never Completely transformed the car through. I've called several times and have not been able to get any help the last representative informed me that in 10 days business days my account will be closed out and the funds will be as she stated restricted and will not be issued to me. I've taken the situation as though this bank has been doing this to know more as people and that is considered desk they're stealing peoples money there's nowhere in their private policy that disc should be handled in this a manner. I feel as though I have been profiled as a fraudster but not technically having anything that indicates fraud in this manner. I feel as though I've been robbed I've been taken advantage of and I would not refer anyone to ever bank with Chase Bank. This bank is literally driving people and Embezzling people out people out of their money. I am going to further my case with an attorney because what chase bank is doing to people and taking their money is not right it is a crime that they are committing and they're getting away with it because no one is able to speak up against it read more

Chase Bank - Banks & Credit Unions Near Me - Berkeley, California

If you're thinking of banking with Chase bank I'd look elsewhere. I just paid off a a credit card in an effort to help my credit score and then had my limit slashed by the bank. When I called they had to make ANOTHER inquiry on my credit even though they just made this change yesterday and then refused to reinstate the limit that I've held for years. This is a slap in the face to a customer that has always maintained a good standing with credit and accounts, who has paid interest to this bank and who just paid a large sum of money to them that could have gone elsewhere. Very disappointed and I will be moving my banking elsewhere to a company I can trust and who actually gives a damn about their customers who are giving them business. read more

These incompetents dishonor their credit card as often as they honor it, paid or not paid, payment due or not due. No matter what you do, they just randomly refuse payment. Their credit card is literally more trouble than it is worth. And then it is literally impossible to reach an actual person by phone or online to get them to unblock the card. Fortunately there is an easy solution to their capriciousness and inaccessibility - use a different credit card company. read more

this Chase has a parking lot in back (heartell). parked in front with the many vans who were repairing/replacing/boarding up/ or ? the windows at the bank. in and out in minutes. 4 stars for the quickness and the parking. read more

Awful branch, bad service, can't even open a checking account during hours. They turned me away saying the only have 1 personal banker. Not coming here again I see why they have a bad reputation. Manager needs to teach people how to smile that work here. Avoid this chase read more

This bank has the best customer service. If you are polite and ask for fee waivers, they tend to oblige more often than not. Logan was my go-to whenever I had an issue or needed assistance outside of my regular banking activities. Their new manager is incredibly cordial and pleasant. Their tellers are always a pleasure to deal with week in and week out. I've been going to this branch for three years now and I always recommend friends to do their banking at this particular branch. They take a genuine interest in their clients and provide service above and beyond. read more

I was low on funds, had a problem with a merchant's broken website (causing extra charges to my account) and sustained some OD fees as a result. I went and talked to Angelica Rodriguez, and everything was taken care of. I'm not used to being treated kindly at the bank. Thanks Angela! read more

I've had to come in twice due to their website being buggy. The branch is understaffed and disorganized. Long wait times, and nobody knows what's going on. They give you an 800 number to call, and the 800 number people say you need to go into a branch. read more

No notary service, came in for a withdrawal and new card. Teller seem uninterested in helping. They had me wait for someone for a new card. Was taking to long so just asked for a withdrawal, teller kept telling me to wait for a new card. Instead of making my visit seamless and easy, I felt pressured and not really satisfied with the help, :/. At least the have ATMs for those ever awesome friendly human-less interactions. read more

One of the absolute worst experiences with a bank. My mother recently passed. First, Chase puts a 1 billion dollar hold on the account, once they have been notified of her death. Fine, no problem. But, with COVID, getting her death certificate was a task. Two months later, and several returned item fees due to automatic payments going through, I finally get the death certificate. So, I schedule a meeting at this location for 3pm on a Monday. I put in the reason why I'm coming, "To close out my deceased mothers bank accounts). Mind you, I've closed out three other bank accounts across multiple banks by this point which, have only taken 30-40 minutes tops to process, and everything has been handled same day (The credit union I had to go to had me in at 4pm and out by 4:30pm with all accounts closed and paid out). So, I hand over all of the appropriate paper work, Death Certificate, Certification of trust. All of this has to get sent to legal, the woman helping me is on the phone for 30 plus minutes (I actually hear her tell the person she's on the phone with, no problem, take your time). So, now it's almost 3:30. She has to fill out more paperwork, and email it to the hold department so they can release the ridiculous billion dollar hold. By this time it's 3:45. All of this back and fourth, just so this lady can tell me the hold department closed at 6pm EST, so there's literally nothing they can do until tomorrow morning. So, now, I have to go back, waste probably another 40 minutes of my life, waiting for something that should have been handled very easily, had an employee had any actual knowledge of this process. Again, I specifically put in my reason for coming that I had to close my deceased mothers bank account, and I have all the appropriate supporting documents. Anyone who has any idea on how to do their job, would have noticed that maybe 3pm PST on a Monday isn't a good time to schedule an appointment to close out a deceased persons account, if there's a time frame you have to submit paperwork by. My fiancé is is taking his money out of this bank ASAP. These people have absolutely no idea what they're doing, and offered ZERO apology for making this experience literally the worst. This has already been an extremely hard time dealing with the loss of my mother, and they made it even harder with all they're stupidity on not knowing how to handle these sort of transactions. read more

Love this location. In the heart of downtown Berkeley, they have a free parking lot, lots of tellers, and a few bankers. It's a great location especially if you don't want to deal with a crowded bank. read more

I will see you in small claims court Ubong I. Usen for the incompetent information I received from one of your bankers about a coupon offer. You can tell the judge all about the inaccurate and incompetent information which I received. read more

Always nice! I am an international student and they always take their time to explain or to help me. Every time I have to go to the bank, it's a pleasure for me! I highly recommend this bank. Thank you chase downtown Berkeley :) read more

Bus was going to arrive in 6 minutes and I needed a new debit card. They were able to process everything and get a new card sent within 3 minutes. Incredible service. read more

This is one of the smaller branches of Chase bank, but what it lacks in size; it makes up for in quality. First off, parking is usually available directly out front of the bank, and for people in a hurry; they offer atms within close proximity of the entrance. Secondly, the staff here is very friendly and quick to serve customers (Even busy days move fairly quick).Lastly, this branch offers free accounts for certain jobs in the immediate area. As long as the branch provides my account for free I'll keep coming :) read more

While I'm not a big fan of the large commercial banks in general, (I'm currently looking for a local credit union), I currently still have an open account with Chase. I'd like to share that I received excellent customer support from Ubong, an employee of the 2390 Shattuck Ave Berkeley, CA 94720 branch of Chase bank. I arrived at this Chase branch right at their closing time: I was very distraught because I had been locked out of my online account and had simultaneously received an email that my account was down to $16.00 which freaked me out because I knew I should have more than this amount in my account. Because I was unable to access my account via an online platform I was really desperate to get access to my account ASAP. Ubong greeted me when I walked in last minute. Even though the bank was about to close, Ubong took the time to assist me in order to enable me to be able to access my online account again. This is my very first Yelp review--and although previously I have had good reasons to write supportive reviews with respect to other good customer services that I've received, somehow I didn't manage to find the time, (my bad)...However, I am so appreciative of Ubong's courteous assistance, I felt it necessary to mention my experience. Thanks Ubong for helping me out at the last minute and similarly, allowing me to gain peace of mind regarding my account's status. read more

Only with this bank till I figure out which other ba k I want to go to. I have more and more bad experiences here than good. Will give them credit, they are a business that know how to make money off its customers. read more

Mainly, Chase SUCKS! I have spent all of the last ten days trying to get them to fix a hack on ALL my accounts, none of which I use on line. Everything is automatic, and apparently they cannot and will not fix by phone, even though I did spend an hour and a half trying to get them to fix. Finally I went in person and 2.5 hours with Fatou Kasse, who is very patient and tried to fix things. Nope, more mess, had to go again after 10 days and 2.5 hours again, first with someone else, who had no idea, then listened to CLUELESS manager, who was trying to justify how lame they are until I said STOP. Finally got Kasse, who with relentless patience on the phone may have fixed everything. Fingers crossed, but WARNING, check your Chase accounts for hacking activity. I have closed all internet access to my accounts, but suspect inside source at Chase to my information. Chase SUCKS! read more

i have had excellent service at the financial service desk but hate the teller line. so far I've had three positive experiences, aside from that the tellers are rude and lack customer service skills. update--I have upgraded their score to three stars. The last few times I have been in recently the tellers have been polite and helpful. I still hate their lack of a line system. There's no structure, people always look confused as to where they're supposed to stand of who goes first if they are filling out slips. Its small and not a big deal but its awkward enough to bother me, I cant be the only one. read more

love this new location , it got free parking spaces right behind the bank which is nice.

Despite repeated requests to knock it off, we keep getting junk mail from Chase Bank. What's really irksome is not just the wastefulness of repeated mailings, but that it's accompanied by the BIg Lie. Chase isn't our "neighbor", as they claim, but rather the bully bank that gobbled up the little bank down the road. When a bank doesn't (can't?) listen, why would you do business with them? read more