Very inattentive to the Business customers and prioritize servicing the regular line utilizing the…read morebusiness tellers. As a business customer it was very inefficient and a much slower experience than just using the regular lane as I was completely ignored until asking if I was going to be helped today.

Safe Antelope location is amazing. All the employees are very welcoming. I was having issues with…read moremy bank card and mobile app. The teller was very helpful and even helped me on my phone. She was very patient and took time to help me as I was having trouble for few days. Good people

Line as always because they don't know how to manage staff to accommodate weekend load. This is…read moreevery week and no business line. I bright to Managers attention and pretty much shrugged it off. I explained that it's simple business. Customer service first and people will be happy but nope Need to have more control of your hours, staff and overall operations because not even online is the website updated regarding hours of operation or anything related to this location. I have already closed my personal account and went to Chase and thinking about shutting my business account as well. Not as easy but I am in the hunt.

C'mon bank of america only two people helping people at 4 pm when there is a line all the way to…read morethe door, not cool. the bank that charges 36 dollars for overdraft fee cant afford couple workers to keep things running ? Not cool

ATM machines suppose to take tap to pay don't. They are always having issues. Even deposited check…read moreDecember 20th I am just now able to receive funds. They gave me access to 200$ of my 8,000$ I deposited. Regret moving over from Wells Fargo to Golden 1. Been a member only a year. Worst services I have ever experienced.

Eating at a spot nearby so I hit this location up to make a CC bill payment. Very friendly teller…read morewhich I chatted with for a good 5 minutes. Not very busy on a Saturday noon when I went. I would recommend this location to handle any G1 biz.

Zero stars if i could. Dont even waste your time coming here for anything. They will literally come…read moreout with the most dumbest reasons why you cant do anything here. The manager has the worse attitude, i have a business account here as well but wont for long. There is no need to deal with this pathetic treatment here.

Waiting in line is extremely long, it's very frustrating seeing the tellers open, but not calling…read moreanyone up to the window. But no urgency! It shouldn't take me 20 minutes when there's only one person in front of me.

I have been going to this location for several years, and only going into the branch for important…read moretransactions. The manager, Nasar Bafaiz is always very friendly and is greeting customers often when they come in. But the person that stands out the most is the assistant manager Naomi. I have seen her taking care of elderly customers with so much kindness; she approaches people and makes sure that they are taken care of. Today, I came in for an appointment. I waited in line and she came up to me and asked for the purpose of my business. She took me to the person who could assist me, introduced me and even called and waved goodbye when I left. She truly made my day! And that level of customer service and kindness is hard to find these days. Thank you Naomi!

Convenient location and fast service, employees are always positive, closes very earlyread more

I will say that I have been a longtime customer with "Chase Bank" ever since they took over the…read moreexisting Washington Mutual locations dating back to 2008-09. And over the years, many Chase locations have closed and downsized throughout the greater Sacramento area. Furthermore, they have eliminated all of their ATM's at Target stores, gas stations, and convenience stores. The Chase Bank that I am focusing on is located directly on Madison Ave (in between Date Ave/College Oak Dr) that is just a couple blocks east of Interstate 80 in Sacramento. I also wanted to add that this location is the only one within a 5-mile radius; the closest other branches are east in Citrus Heights (Sunrise Blvd/Macy Plaza Dr), Antelope (Elverta Rd/Walerga Rd), and Arden-Arcade (Watt Ave/El Camino Ave). That's a very sporadic geographical area but nonetheless, it aligns itself with other major banks (Bank of America, Wells Fargo, etc). The parking lot is quite spacious since this branch does not share itself with any other businesses. I also wanted to add that the exterior has a drive-thru with two ATM's as well as a walk-up ATM (both open 24 hours). I would advise not using the walk-up ATM after dark since this area can be quite sketch at nighttime. Their hours of operation are standard with other branches as they are open weekdays from 9am-5pm, Saturdays from 9am-2pm, and closed on Sundays. More often than not, I have seen a security guard at the main entrance. The inside is actually very large and spacious with roughly 5-6 walk-up tellers. However, more often than not, you are lucky to get only two employees at any given time. I also wanted to add that there is one inside ATM (where you can withdraw $1s, $5s, $20s, and $100s) and several areas where you can meet with Chase financial advisors in setting up savings accounts, credit cards, mortgages, and other financial needs. The primary reason why I am giving the Madison Ave Chase Bank three stars are primarily the long wait times I have experienced. I try to do as much as possible on the Chase mobile app but there are times when I need to meet with live humans in doing physical transactions. Some have been very helpful but at other times is trying to pull teeth out of people. One unfortunate thing that happened was that I was the victim of identity theft where my Zelle account was compromised and money was electronically taken out of my bank. That took several staff members in fixing the matter (which did take a few weeks to solve). With the average service, decent location, and overall experience, I am giving the Madison "Chase Bank" an average three star rating.

Almost always free, I came to them three times and still my question was never solvedread more

signed up for $300 bonus met all the requirements. they tried to squirm their way out of paying it…read more refused to pay it. also they charged me NSF fee i declined that coverage when i signed up they said i did not. told me they turned it on and i wont be charged any fees in the future and low and behold again same scenario. these guys are deviants just like big banks. do not trust your money to these people.

I put my accounts into a trust. A week later I was expecting…read moresome paperwork about the change instead it was cancellation notice of my credit card of 40 years for lack of use never mind never a late payment. I wish all the best to those who keep their money there.

So had 2 small external transfers done from 2 separate banks…read moreto my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.

We had an awesome experience at this location. Robyn is a rock star!…read more When we entered the location, we were immediately greeted by Robyn, who told us that they would be with us soon. We then heard her greet the couple who arrived before us. About 10 minutes later, she had finished the visit with the couple, and she immediately came and greeted us, and asked how she could help us. My mom had heard about Patelco from a friend of hers, who told her that it used to be a credit union for Pacific Bell employees (or something like that?). I was surprised to learn that Patelco has been in business for over 80 years. And even more surprising, that this Roseville location has been around for over 20 years too! So what brought us to Patelco was that Mom's friend found out about Patelco's awesome Money Market rates. They have a 3% APY for balances up to $2000. That's unheard of nowadays! We both were able to set up an account and take advantage of Patelco's awesome rates. We had an enjoyable time talking with Robyn too, who was very upbeat, friendly and knowledgeable. I love people you can just joke around with and ask questions without any hesitations. She was even sweet enough to give us a little goodie for opening new accounts today! I was definitely impressed by this location and with Robyn's excellent customer service (especially after having such a terrible one at their Elk Grove location the day before). Would definitely recommend this location to my friends.

Terrible customer service. Needed to do a money transfer and got turned away because they didn't…read morewant to do their job. This location should probably be shut down.

I am a new customer at wells Fargo and I am already not happy with them I deposited my check in the…read moreatm and now they wont let me have my money!!!