Please be cautious when considering Royalty Pets Boarding…read more
When I first met Kris, he assured me that my dog would have full access to their home and sleep on her dog bed in his bedroom. I was relieved and happy to hear this, especially as someone who treats their dog like family.
However, I had immediate concerns about how the dogs were let outside, as the backyard has no fence and backs up to a lake. The house itself appeared spotless and quiet, which gave me initial comfort. I believe I used their services four times in total.
Each time I dropped off my dog, Kris would quickly take her into the house on a leash. I never once saw his wife, kids, or any other dogs during pick-up or drop-off--which I found unusual. When I picked her up, she was always leashed and brought directly to the front door.
The first few times, I noticed faint yellow stains on her underside. My dog has pure white fur and has never had staining issues before. But after leaving her with them in July 2025, she came home completely covered in yellow stains--on her legs, belly, bottom, and tail. I bathed her immediately, but the stains wouldn't come out. It was clear she had been sitting in urine for a long time.
I texted Kris right away, and he claimed it could have been grass stains. That was absolutely not the case. I now believe my dog was confined in a converted garage space--likely in a crate or small enclosure--and left sitting on soiled pee pads for days.
My dog has never been caged before. She's trained to go to the bathroom outside, and this experience was traumatic for both of us. A neighbor who lives a few doors down even told me they've never seen Kris walking a dog, which only confirmed my fears.
I wish I had trusted my instincts after the first few visits. My family and friends were heartbroken when they saw the pictures of her condition. I will be attaching those photos for reference.
We will never use Royalty Pets again and cannot in good conscience recommend them. Please don't be fooled by their friendly communication, text updates, or staged photos of dogs in front of the same setup. I'm now certain my dog never spent any real time inside their spotless home.
We feel deceived and devastated that our beloved dog was left in such filthy conditions.
In response to the owner's comment: It's interesting that only after I left an honest review, he's now making up false claims to cover himself. I have multiple texts from him during my dog's stay saying things like, "Your dog is doing great, she's happy and comfortable with no issues." If you care about your dog's well-being, I strongly recommend asking for a full house tour--including the garage, which is likely filled with crates where the dogs are kept. How is it acceptable to crate a dog for seven days on urine-soaked pads that stain their fur? My dog is fully potty trained and incredibly sweet. There is simply no justification for the condition she was returned in.
