Josh is a smooth brained primate who doesn't have the slightest clue on how to run a business. We had confirmed a rental via email, and when we showed up to get the jet ski he miraculously forgot the agreement. His total lack of intelligence and business savvy is legitimately appalling. Avoid at all costs. read more

I recommend avoiding Chartered Rentals, LLP in Annandale, MN based on my own bad experience with Josh Grangroth and his business. I would certainly not give him your credit card, nor would I sign any of his lease agreements, nor would I allow him to run an extensive credit check to rent a cabin. Despite Josh's threat to sue me over posting bad reviews, the Consumer Review Fairness Act allows consumers to share our honest experiences without fear of lawsuit or retribution. I attest that my review is both 100% accurate and true. Sorry Josh, but you can no longer sue customers over bad reviews. The gist of my experience with Chartered Rentals is that I rented a boat and cabin with them (after paying a $40 fee for an extensive credit check where I foolishly disclosed both my social security number and my net worth). I rented the cabin for a week but the boat for only two days (as a surprise for my husband's 50th birthday). However, on both days it was impossible to start (neither my father or brother-in-law with decades of boating experience could start it). The boat was unusable until 1:00 on the first day and after 2:00 the second day (when the guys from Chartered Rentals came to start it). Do they refund for non-functioning boats? No! A clause in their contract excludes them from liability for breakdown, malfunction or time lost! Not only did the boat not start, the reverse gear would not respond properly. Once the boat finally started, my father (who operated the boat because he is an experience boater), could not reverse out of the dock on multiple occasions; neither would the boat reverse when approaching the dock. As a result, the boat skimmed the dock on one occasion while we were approaching and suffered a superficial scratch. What did Josh do? He adamantly denied any mechanical problems with his boat and charged my credit card an additional $1,000 for damages. Instead of buying any one of the highly-rated, aluminum boat scratch repair kits ($30-$46 for the color-match one online), he insisted the whole side of the boat needed to be repainted. Note that this was not a new boat, plus it was at the very end of August and as he noted himself, his boat had been rented almost every day of the summer (imagine the wear). I think he just wanted to spruce up the whole boat for next season! This is why you should not give him your credit card or sign his rental agreements: He said that I should not bother to dispute the extra credit card charge. He said that he always wins credit card disputes because he has the signed paperwork. I can attest to the accuracy and truthfulness of this review in any court of law. read more