We rented a unit for 12 months with Charta at the Minnie Street location in Eden Terrace. The relationship got off to a bad start when we moved in and all but one light was not working. After several attempts at asking them to fix this (including one visit where they took the only remaining light bulb in the house as a "sample" to find a suitable replacement) we complained to Mishael and were basically told if you don't like it move out and we should have been able to cook with the range hood light bulb (what a joke!). I wish we had taken the offer to move out as things at Minnie Street only became worse. They seem to take care of the building only every 12 months or so when everyone's leases are coming up. The rest of the time the cleaners do a poor job, turn up first thing Monday morning when everyone is still asleep and the plants are dieing. The apartment building is also unpleasantly hot as it has a clear plastic ceiling for some god awful reason, which makes it not unlike a glass house in summer. Of Charta's behaviour specifically they are almost unanimously unpleasant to deal with, slow to reply to any reasonable request and even slower to action repairs. Other examples of snails-pace repairs included a building intercom that was broken for about 6 months and a cracked cooktop in our apartment that should have been replaced before we moved in (the replacement was just sitting there and it was up to us to arrange a technician on our own time). After our experiences I would have to say I would not recommend this business to anyone - tenant or landlord. The only reason I give them two stars is one of their rental agents was most helpful the day we moved out. However this does not make up for a multitude of other unreasonable behaviour during our time with them read more

I have used numerous rental companies in Auckland. Some have dropped the ball and I have hired and fired but I have never seen this. I complained to the top and they argued with me. See my email below. You be the judge. Hi Mishael, I will ask you three questions.  1) If this was your property would you want your property manager to limit viewing times to when suits them or have  viewing times to suit when best to sell the apartment and the tenant.    Viewing times at 3pm on a Tuesday and a Thursday is not when buyers are free. They are at work. 50% of buyers can only view a property on weekends or after work hours and buyers from out of Auckland can only generally view on the weekend. This is why open homes are on weekends.    2) Would you want your apartment when sold to be presented in the best possible way or would you want a photographer to come in and take photos of mess with a time limit of 20 minutes.  3) When renting your apartment would you be disappointed to find out that your rental manager had not only locked you in for 12 months but rented it for less than other apartments in the building effectively costing you a lot of money.  3) When selling your apartment would you want a relationship created with the tenant and the best possible access for all parties or would you want access availability only when your rental managers staff were on the clock. .  5) When going to sell an apartment would you want your rental agent tell your specialist agent how to do his job and compare his job to selling houes when we are selling an apartment and then proceed to tell them how to do his job.   5) When renting your apartment would you want to be locked into an agreement for 12 months or the life of the tenancy or would you want to be not locked in like the industry standard. read more

Truly awful. I am so glad I have found a place where I could warn people against Charta management!!!!! Contact with our agent was impossible for the first few weeks, she did not respond to calls or messages and there has only been someone available in the building managers office about 3 times this entire year. Around 3 months into our contract our agent disappeared from the company completely, we weren't made aware of this or given details of whom else we might contact. A broken appliance resulted in over a month of not being able to use it. A dispute about the quality of our furniture resulted in our being threatened with legal action. And a bill for the fixing of the appliance (we were accused of willfully damaging our own fridge which is absurd) came several months after the repairs took place along with a threatening letter. The "big boss" has been singularly unpleasant to deal with and is downright crude in her communications with tenants. And the locked in one year contract is obscene. You are not allowed to find another willing tenant to stay out the remainder of the contract but must suffer the entire twelve months regardless of what life events may occur. In this instance I am forced to pay two months worth of rent to Charta despite no longer living in New Zealand. All in all an unpleasant renting situation has been made worse by the poor attitude of Charta's staff. I highly doubt they have ever heard of the term customer service and would strongly recommend taking your money elsewhere rather than lining the pockets of these "people". read more

I entered into a contract for a year with my flatmate but because of a dispute that arose between us we wanted to break the contract and leave. Unfortunately our contract is a fixed one so it's quite difficult to break without mutual agreement between the landlord and the tenant. Nevertheless we had an appointment with the agent and she led us to believe that our contract is breakable if we sign the early release form and paid the early release fee. This happened twice. In both cases she used her boss as the excuse to why our early release application was declined, never giving an actual explanation as to why it was refused. So now I'm stuck with a disagreeable flatmate until February next year unless I do something about it which I certainly will. Our agent is very brusque when she communicates with us and is slow to respond to our messages. When we follow up with additional messages or calls she gets irritated and it shows in her tone and language making it unpleasant to communicate with her. I seriously wouldn't recommend Charta, like Dan H mentioned previously, they are slow to respond to repairs, and difficult to deal with if you have any problems. It's not worth your stress and time, better to shop around for someone else who is more pleasant to deal with. read more

BAD BAD SERVICE unable to contact even in emergencies since there is no other building manager onsite, rude, sends unexpected bills without any communication. Very unprofessional. read more

These guys are absolutely terrible - they love to bully tenants and threaten legal action in the first instance for anything that could have been settled with a phone call of email. If they've raised rent and you've forgotten to post the additional $30 rental bond, instead of calling t remind you they send threatening letters and emails. If they are raising rent they refuse to negotiate and take into account the fact that you have been a good tenant for a long period of time. When you call them out on their bad behavior they send nasty emails and accuse you of bullying their staff. I would not advise working with them ever they are an unprofessional organization and not worth the trouble. read more

Absolute crooks. I rented a home for over a year that was managed by Charta and it was the worst experience I've had with a property agent. Naomi and her mother Mishael were horrible, horrible people to deal with. At one point we asked to change the names on the lease as two of the lads were moving out and we were willing to take it over as we were already living at the house. Charta told us that this change would cost us $800 and when we protested they immediately put the flat on Trade Me. When we asked for a GST invoice they refused. Unfortunately the owner's of the house lived overseas so we felt a bit helpless. There's poor management and then there's Charta's probably fraudulent business. My experience of renting from them has scarred me for life and I am now very careful with property managers. read more

I've rented from Charta Management Ltd for almost eight years. my family and I have rented three different properties from them over this time. My neighbours in two of the properties were also their tenants and I have never heard anything bad from them either. We have never had any issues with charta, maintenance has never been an issue and have never had problems dealing with them. I can't speck for anyone else, but my family and myself find them to be great landlords. read more

So glad someone's started one of these pages! Until now I couldn't find a place where I could post a warning to anyone looking to rent a property managed by Charta! I rented a property from them for about three years in Balmoral Auckland. On every occasion interaction with them was hostile and aggressive, even the simplest enquiry was met with hostility. Everything with them was difficult. When someone looked to move out of the flat they were told that in order to move out they'd be charged $715! I have never encountered this kind of fee before! They made living in the house horrible, there was a constant threat of them hiking up rent or coming up with a 'fee'...and we were good tenants who paid rent on time and keep the house in great shape! Luckily the landlord (who had equally terrible interaction with Charta) terminated their service before we could take them to Tenancy Tribunal. According to the great new property managers Charta have a reputation for bullying tenants which means that their flats usually have high turn over - not great for landlords! And in the time I was in the house Charta never carried out a property inspection - once again not great for landlords! So basically if you're a tenant or a landlord don't use Charta...they so, so terrible!! read more