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    Charm City Helicopters

    3.9 (15 reviews)
    Open 11:00 am - 7:00 pm
    Updated 1 month ago

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    Laura R.

    My husband and I had so much fun! Mike was our pilot and he was super nice to us and even took pictures of us. Highly recommend! I couldn't believe the comments a reviewer left because everyone was so nice to us! Even with scheduling, we rescheduled several times and they where always so understanding and kind. Totally worth the price! We had a great seafood dinner included with our package! Love everything about our experience!

    EXTORTION, SLANDER, LIBEL, DEFAMATION, AND HARASSMENT: I thought I'd never have to do this, but if you like helicopter tours, DON'T use Charm City Helicopters!!! My girls and I went to a food truck festival in Crownsville, MD, and they wanted to experience riding in a helicopter. There was an extended wait time to pay to ride (due to unstable weather, understandable) so we passed time away by getting their face painted. When they opened up registration again, we went back to pay, I paid via Mastercard. There were about 6-7 rides ahead of us, so they would call us when it was time. We got the call and stood in line. Storms began to approach the area (about 30 minutes away), and we THOUGHT we would be able to ride (5-6 minute ride), there were 4-5 rides in front of us, but the operator said the weather was a bit turbulent so they suspended flying when it was supposed to be our time (THE LAST GROUP). My girls and another young lady were extremely disappointed after waiting for so long, so the coordinator let them chill in the cockpit and I snapped some pictures. When it was time to go, I watched those WHO PAID IN CASH (keep in mind) get refunded. I was told by the owner Kaitlyn, I would receive a refund back to my account. I waited and waited...NOTHING. So I filed a chargeback. In their response to the chargeback, they said I was "not satisfied with the wait time and demanded a refund, and that I was "extremely angry about the 7-10 day refund period". I am a BRAND OWNER, I UNDERSTAND HOW PROCESSING WORKS FOR REFUNDS. HOW CAN I BE UNSATISFIED WITH A WAIT TIME AND DEMAND A REFUND WHEN I PATIENTLY WAITED DURING THE WAIT TIME, PAID TO RIDE, AND COULDN'T FLY BECAUSE OF INCLEMENT WEATHER AS STATED BY YOUR EMPLOYEE????? I WANTED A REFUND FOR A SERVICE THAT WAS NEVER RENDERED. I was KIND TO YOU, YOUR EMPLOYEES, and UNDERSTANDING TO YOUR COMPANY DESPITE my daughters being upset. THEN YOU HAVE THE AUDACITY TO LIE in your statement of my character and attitude towards the associates??? HOW DARE YOU. I associated with you and your employees with not an OUNCE of hostility Kaitlyn. They told Mastercard that they wrote "Refunded in Cash" on THEIR copy of their receipt, which I DIDN'T RECEIVE A CASH REFUND, NOR A COPY OF THAT RECEIPT SAYING SO. I walked away from that festival with DIGITIZED MONEY, debit cards, NO CASH. DMV/Baltimore/PA, even if you're from out of town and want to tour, DON'T do business with them. PERIOD. It's $135, but the fact of the matter is, KAITLYN, you, the OWNER, PROMISED a refund because WE COULDN'T RIDE THE HELICOPTER DUE TO INCLEMENT WEATHER, not because "SHE WASN'T SATISFIED WITH THE WAIT TIME", because WE WAITED BY ME GETTING THEIR FACES PAINTED NEXT TO YOUR TENT!!!! You apologized to me REPEATEDLY and even said you all would be flying at another venue and said I could go there, I declined because I live in Delaware. I HATE A LIAR. AND A COMPANY THAT LIES. I also see they have taken the route of defamation by saying I screamed at their employee in an attempt to build a smear campaign against me when nothing of the sort ever occured. I was patient, courteous WITH A SMILE with your 18 year employee and showed not one bit of hostility towards any of the employees of Charm City Helicopters. UPDATE 11:23pm: I have phone records of their calls, 3 calls were made TONIGHT, 8/5/2018 at inappropriate hours after NEVER returning my initial phone call, ONLY AFTER the review was posted to their Facebook page which was deleted after. I pointed out the contradictory stories they gave not only to Paypal and I, but to my me and my friends who UPON FREE WILL, commented in digust of their false claims. The hole of lies were dug so deep you had no choice to silence me, not ONCE, but TWICE, then deleted your FB business page to silence all together. The truth WILL NOT be retracted. Your point of inclement weather DOES NOT AND WILL NEVER explain why I wasn't refunded. UPDATE: The owner REFUSED to admit fault on behalf of his employees, STILL blamed me, and offered me a refund. UPDATE: Offering me a refund but also threatening me with legal action for my review.

    Great day!!!!

    I took my girlfriend on a tour 12/2/16 for her birthday and it was great. The staff prides themselves on great communication in all areas and they definitely delivered. The tour was a lot of fun and the pilots were great and this is coming from a guy that doesn't like to fly. I recommend anyone that's interested in a helicopter tour make sure you do it with Charm City.

    Mike was the best tour guide while we were flying! My fiancée and I had an absolute blast and will be arranging another flight soon with friends! So much fun!!!

    Best way to see the city!!

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    4 years ago

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    3 years ago

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    5 years ago

    Great experience for an engagement. Fun trip. The staff was very accommodating and the tour was great.

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    9 years ago

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    8 years ago

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    7 years ago

    Outstanding customer service, they made my bday extra special, I would use them again.

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    Ask the Community - Charm City Helicopters

    Review Highlights - Charm City Helicopters

    With the help of Ashley and Caitlyn I was able to plan a surprise birthday ride and dinner at The Capital Grille for my husband.

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    Monumental Helicopters

    Monumental Helicopters

    4.9(12 reviews)
    16.2 mi

    This place absolutely rocks - definitely come here for the flight lessons!…read more I came here for an introductory helicopter flight lesson on a whim and was extremely impressed from beginning to end. The quality and detail involved in the instruction here is superb - you feel like you're being given all of the information you need, from the basics to more complex properties of the helicopters. There was no point where I felt like the information was overwhelming or over-simplified: it seemed like the right mix of education and beginner's instruction. As for the flight, it's a blast! While I was far from talented at piloting the helicopter, I was given quite a lot of control over time, and I felt increasingly comfortable as time went on. I felt safe and monitored the entire time - even when a lot of wind blew the helicopter around, the instructor was available to make things right quickly and effortlessly. Needless to say, if you have the time and the money, give this place a shot!

    My boyfriend surprised me with a helicopter tour for my birthday. This was our first helicopter…read moreride and we had an amazing experience. We had Seth as our pilot, and he was great. He was very personable and knowledgeable. He pointed out various landmarks and places that we would be interested in seeing. He took the time to explain everything and throughly check the vehicle, it made us feel very safe and comfortable. Seth answered all questions, and even cracked a few jokes. I would definitely recommend them for celebrating a special occasion or just a romantic date. Make sure to ask for Seth by name you won't be disappointed!

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    Monumental Helicopters
    Monumental Helicopters
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    Charm City Helicopters - aerialtours - Updated May 2026

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