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Manteca, CA

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Charm by Rich

5.0 (2 reviews)

By appointment only

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Makeovers

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Mena & Co Salon

Mena & Co Salon

4.4(110 reviews)
10.6 mi
•$$

I had a wedding to attend on September 5th, and that morning I got so busy cooking breakfast and…read morehelping my husband get everything ready. Then I received a phone call from my sister-in-law, whose son was getting married that day, and I realized I was running about 30 minutes late. Mena was so kind and accommodating and still got me in! She was incredibly professional, and the staff was so welcoming and understanding. Honestly, if that had been my regular salon, I'm not sure they would have been nearly as flexible. Thank you, Mena, for your kindness, understanding, and professionalism. I truly appreciate you helping me out on such an important and busy day! -Antonia Gerber

Filomena, didn't they teach you in kindergarten that lying is wrong? I want to clarify a few…read morethings. I never insulted you in Spanish -- that you don't understand my beautiful Chilean Spanish is one thing, but claiming I insulted you is another. On September 10, just four days after my haircut, I went back to your salon because I didn't like how it looked. You were completely freaking out, asking your receptionist who I was and why I was there instead of simply asking me. Only after I introduced myself ("Filomena, it's Carla from Chile") did your attitude change. Because my English is limited and your Spanish isn't good either, I made sure to write down and translate exactly what I wanted to say so I could explain it politely: "Hi Mena, I called you but you didn't answer. Since I left work early, I came because I had the time. It's not a big deal, I just don't like my haircut because it's flat and I want layers." At first, even though you only wanted to give me a lesson on how to style my hair, I said yes, I wanted your help. But when you started giving opinions about my face shape and telling me you had already done "many" layers, as if to say I didn't need more, that's when I decided to tell you no -- because it's not up to you to decide whether I like my own hair or not. I paid you over $500. And honestly, if after 30+ years in this business you still haven't figured out how to treat your clients with respect, maybe you should ask for a refund on that "experience" -- because clearly three decades haven't been enough for you to learn. Finally, I would like to know if your salon has cameras with microphones to corroborate that everything I'm saying is true. Carla

Photos
Mena & Co Salon - Front of the Salon with Aveda Products and Boutique

Front of the Salon with Aveda Products and Boutique

Mena & Co Salon - Our Boutique

Our Boutique

Mena & Co Salon

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Charm by Rich - makeupartists - Updated October 2026

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