I had the pleasure of working with Amy during the spring of 2016. I entered the home buying…read moreprocess knowing what I wanted, generally, in terms of environmental factors, but with no specific physical criteria in mind. I was not settled on a single family home versus a townhome, nor was I really married to any particular geographic region, architecture, style or type of neighborhood. I wanted to "see it all" which required Amy do to a bit of weeding and sorting on my dreams in order to figure out what I truly wanted and needed. Taking what little I offered her (which was not only ill defined but subject to change based up on mood, diet and a possible lack of sunlight), Amy worked diligently to get at my true drivers and, therefore what properties would be most appropriate for me. Some of this spade work required her to indulge my desire to look at some pretty far-flung properties, but Amy used this time to effectively educate me on what items would become important to my search, selection and, ultimately, my overall satisfaction. Amy took my feedback and began to deftly draw the funnel down towards properties that would be good potential fits for me. She took the time to really listen and engage with me in the process of finding what turned out to be a great home! Amy also worked tirelessly through the closing process, making sure I was well served and expertly represented right up to settlement. I love my new home and owe it all to Amy's great persistence, professionalism and dedication!

Took my phone call & offered great suggestions even though my inquiry was outside her wheelhouse…read more Many thanks, Amy!

We contacted Jim to help us buy our first home and the experience couldn't have been smoother! He…read moreanswered all our questions (and helped us ask the right ones) and helped put us at ease from start to finish. We were concerned about finding what we wanted within our price range but Jim helped us map out a realistic timeline and encouraged us to stay within our preferred budget for a period of time to see what we could find. Thank goodness we listened to him - he helped us find a house that is PERFECT and negotiated it to our exact goal price. We were using a VA loan and Jim was great about letting us know which houses we shouldn't even consider because they wouldn't meet the VA standard, and what exactly would need to be done at the house we were purchasing to get VA approval. He was spot on every time. Every person he recommended (the lender, the attorney, all the way to the inspection company) was beyond fabulous. Being first-time home buyers we were nervous about everything and they helped us through every step of the process. The lender told us that they wouldn't let us let anything fall through the cracks - and he was right! All in all, Jim made what could have been a stressful process blissfully stress-free. He was incredibly helpful and trustworthy. I highly recommend him to anyone interested in purchasing a home.

I have worked with Jim for several years and he is always professional and working to ensure his…read moreclients are well informed. He strives to always do right by his clients and have the process be as smooth as possible.

I had the absolute pleasure of working with Paul McArtor to sell my home in Charlottesville, VA,…read moreand I cannot recommend him highly enough. From start to finish, Paul was exceptional--thorough, knowledgeable, and truly committed to guiding me through every step of the process. Despite a somewhat challenging market, Paul's expertise and strategic approach made all the difference. He provided clear, honest advice, kept me informed at every stage, and went above and beyond to ensure everything went smoothly. I always felt like I had a trusted advocate in my corner. Thanks to Paul, my home sold efficiently and with minimal stress. If you're looking for a realtor who knows the Charlottesville market inside and out and will genuinely look out for your best interests, Paul is the one to call.

Paul McArtor was referred to us by a previous client of his, as we were looking to buy a home with…read morespecific features and lived hours away from the area. He listened to our needs, paid careful attention to our checklist, and focused the search. Within a short time frame, he found the right house for us, negotiated our contract, kept our budget and interests in the forefront, and kept us informed and advised every step of the way! We are so happy with our experience with Paul as our real estate agent and property locator, he's one we highly recommend to sellers and buyers alike!

It all started with the realization (March 2013) that I needed to sell my big house in the country…read moreand move to a small easy to maintain home in the city. I was ready to down size and simplify. But did I have it in me to go over that mountain of putting my home on the market, finding a home I love and moving? Ug. Then I made the best decision I have made in a long time. I called Jamie Kay. I just wanted to gather some info, ask some questions, and stick my toe in the water. Before I knew it THAT SAME DAY Jamie was at my house creating a punch list of things to do before putting my house on the market. She also set the date in order to keep me motivated to complete that list. So I did. Jamie is also a popular photographer in town, so when she showed up to take pictures for the listing I knew I was in good hands. However, when she sent me the photos I couldn't believe how beautiful they were! My home looked worthy of a magazine! I wanted to buy my home! The big day came, and I prepared myself for a long summer of keeping the house tidy and ready to show. A week later I had an interest, then an offer, then a contract. WHAT? I had to find a house I wanted to buy....and fast! I gave Jamie a pretty clear idea of what I was looking for, and I could tell she was listening. We looked at many houses, but like goldilocks....they just weren't "right". What happened next is hysterical! Jamie found the home of my dreams, and it wasn't even ON THE MARKET! Then she sent me to the BEST loan officer, the BEST inspector, the BEST closing attorney, the BEST plumber, you get the picture! And all of the documents were managed thru Docusign, which allowed me to review and sign everything from work. She did all of this but I never felt pressured or pushed, as she has an easy going personality that kept me relaxed and calm through the entire experience. This experience took "customer service' to a whole new level. How often do you get to say that? I moved into my new home in July 2013. My home should still be on the market right now, but its all behind me! Thank you Jamie Kay! You have no idea what a difference you made!

jamie is amazing to work with- very attentive and helpful as a realtor, fast and efficient! i…read morealways feel like shes being completely honest with what needs to be done, fair price, etc. great realtor!

Tried several times to just get someone to return my call. Not so much as a courtesy follow-up. I…read morewould recommend finding a professional organization in the Charlottesville area that understands customer service.

I talked with a Missy here who told me I needed prequalify before she would show me a house. She…read moreproceeded to claim how I needed to sign an agreement stating after she showed me properties she would be paid for any house I purchased in the state of Virginia. I have never spoken with a Realtor whether purchasing or selling a house who was as arrogant and obnoxious as this southern girl who bragged about her knowledge of the region cause she has been here. She was on speaker and 3 other people were amazed I let her repeatedly talk over me when she kept interrupting me. I will not only not work with her but I also won't work with an agency she works for.

Go with Pam!! We…read moremoved from out of state over the winter of 2024-25. Initially we were looking in the Lake Monticello area and found some of her videos on YouTube. We contacted her vai email and were on a video call within a few days. She took the time to get to know what we were looking for in a neighborhood as well as the house itself. She told us all about Lake Monticello and the pros and cons of living there. She planned ahead by preparing several houses in that area as well as around the Richmond area since we were also considering that as an option. We met in the evening and looked at the Monticello houses and then went to the Richmond homes the next day. While looking at houses she pointed out things that we might have otherwise overlooked that impacted our thoughts on the house or community. Ultimately we chose a house in the Richmond area which meant she would be working not only with buyers in another state but a house about an hour away from her normal base. Thru the process she had our backs and kept in communication regularly. She went to the home on our behalf several times for evaluations and walk thrus. In the end she even left us some small gifts and a welcome note. Pam made the buying process as easy as possible, connecting us with contacts that we needed to get set up once we closed. We are grateful for her professionalism, care and consideration of our needs. Go with Pam! David and Christine

Pam was outstanding throughout our entire process. We were able to work with her and her colleagues…read moreat Avenue and they were top-notch. From start to finish, Pam was supportive, honest, and her attentiveness and communication were second-to-none. I would highly recommend her as your next agent.

If you're looking for an excellent realtor, stop looking and go with Nikki! I don't think I could…read moreever say enough good things about her! As a first time homebuyer, she took incredible care of me and walked me through each step of the way. Not only that, but I'm currently living in another country! And Nikki knew just how to handle home buying from a distance. She treated me like family, and I felt/feel truly cared for and looked after. I am beyond grateful to her for all her hard work in helping me get my dream home (in this incredibly competitive housing market). She went above and beyond every step of the way. Thank you Nikki!

Nikki is an amazing realtor! She is hard working. A true pro at buying and selling homes!!read more

Anita was so helpful and patient and most importantly knowledgeable. My fiance and I looked at so…read moremany places and in so many different areas and Anita knew everything about the different towns and counties and helped guide us to the perfect home. Also i am a veteran and Anita was very helpful in the process of helping me get my VA loan and she knew what the VA looks at when purchasing a home. I could not be happier with choosing Anita for purchasing my first home. Ive heard so many horror stories about home-buying, especially in this area with a lot of the military/veteran personnel moving in and out frequently. I will not hesitate to use Anita again in the future if and when i decide to move.

Anita is a wonderful realtor to have! She helped me every step of the way and even after closing…read morewith remaining questions I had. I would highly recommend her to anyone!

Ashley is great with communication. She is there for me every step of the way with any questions…read morethat I have. It is nice to work with someone that goes above and beyond for her clients. She also has the compassion to care for her clients needs. Thank you Ashley for working hard to make this a smooth process for me.

Ashley is with you all the way-she wants a sale-at your expense! Ashley is friendly and energetic…read moreand returns all your calls and e-mails until you sign a contract, then she ghosts you. I worked with Ashly for numerous months to purchase a home remotely prior to relocation to Charlottesville. I had some familiarity with the area but relied on her to assist in finding a property. I wanted something close to downtown Charlottesville. After submitting numerous offers for numerous properties and not winning an offer, a home was finally found! Ashley visited the property and assured me it was exactly what I was looking for. What she didn't tell me was it was remote and at least a 40 minute commute to downtown Charlottesville and none of the photos Ashley provided showed the massive septic tank system and the propane tank with peeling paint, despite the home only being 3 yrs old! I trusted Ashley to do the walk through at closing and she said it was fine. In reality the property was filthy and the previous owners left garbage and items in the home. I ended up selling the property six months later because it was such a bad fit. Buyer beware-Ashley is not your friend!