After considerable research, I placed an order for a Hot Spring Flash for my West Virginia home…read morewith Luxury Pool and Spa on July 23, 2020. Unfortunately, this has been a regrettable decision. I completely understand the manufacturer backlogs driven by increased demand and production issues caused by the COVID-19 pandemic. However, my problem with Luxury Pool and Spa is the repeated false representations both prior to and after the purchase of my spa. Prior to making the purchase, I had narrowed my search to either Bullfrog or Hotspring Spas. Timing of delivery was a key consideration, and I reached out to three area dealers: Envirosmarte, Morgantown, WV - Bullfrog X7 - Receiving September 2020 Blue Oasis, Winchester, VA - Hot Spring Flash - Estimated delivery in January 2021 Luxury Pool & Spa, Charlottesville, VA - Hot Spring Flash - Estimated delivery in September/October 2020 I preferred the features of the Hotspring, so I made the decision to go with Luxury Pool and Spa, despite the slightly later estimated delivery than Envirosmarte. And, I chose Luxury Pool & Spa over Blue Oasis because of the stated earlier delivery date, as Luxury Pool & Spa claimed to be a high volume dealer that could get models in sooner than others. After further conversations with both Watkins Wellness, the manufacturer, and Luxury Pool and Spa, I now know the following: * Watkins Wellness informed me that dealers were aware in July 2020 that there was a 30+ week order backlog for the model I ordered (Hotsprings Flash model). The delivery timeline provided to me by Luxury Pool & Spa appears to have been completely fabricated in order to get the sale. * On August 3, 2020, Luxury Pool & Spa sent me this email: "Your spa is on order. I'm still waiting on confirmation that it has gone into production so I can't give an exact date. We are still looking at the mid to late fall range." I later learned from Luxury Pool & Spa that my order had not even been placed with Watkins Wellness on August 3. * In an email response from Luxury Pool & Spa on August 24, I received the following: "Your spa is in production, we are still waiting on updates for shipping dates." I later learned that the spa was not in production and won't be until February/March 2021. * In phone conversations with Luxury Pool & Spa, the estimated delivery timeline has kept slipping, From September/October, then mid-to-late fall, then November or December, then December or January, and now March 2021. Luxury Pool & Spa blames the manufacturer for all of these changes. Yet, I have contacted the manufacturer to verify what Luxury Pool & Spa has communicated to me, and at each stage it appears Luxury Pool & Spa is knowingly providing false and misleading information to acquire my business. *Luxury Pool & Spa now claims the delays are my fault because the finishes I ordered take longer to get in, but Luxury Pool & Spa was aware of the finishes I selected when all of these delivery estimates were provided upfront in July, and I was never told when I placed the order that these selections would cause delays beyond the initial stated delivery date of September/October. Meanwhile, the other dealer offering the exact same model, Blue Oasis in Winchester, was transparent about the true delivery date of January 2021, which was accurate based on the manufacturer's production. On top of all of these delays, I have invested over $10,000 to build a new deck expansion and electrical for the new spa, so it's too late to cancel the project. The delays and pause in construction and finishing the deck are leading us to exceed the original planned budget as this is adding to the timeline to complete the project. Furthermore, all dealers are now facing significant backlogs, so I am left with no alternatives at this point, and little recourse except to raise awareness of the false claims and misleading sales tactics of Luxury Pool & Spa. I am deeply disappointed and regret doing business with Luxury Pool & Spa. Had I known in July what I know now, I would have purchased through Blue Oasis in Winchester, VA since they were honest upfront about the true expected delivery date of January 2021 which was based on production timelines provided by the manufacturer to all dealers.

I'm very pleased that I stumbled upon Luxury recently. They have a friendly and courteous staff,…read moreand it's great to have a reliable place nearby that tests water for you... helped us get our pool all cleaned up for the summer!

I took my vacuum cleaner to these guys as it had lost suction and I could not find a clog. They…read moreremoved the clog and cleaned is so well that it looks like a new vacuum. The fee was very reasonable as well.

I needed an item short notice but couldn't leave work. I placed order and someone delivered them…read morewithin 2 hours. I've always had a good experience here, and this was just the latest example of good products with great service.

I have to post another rave review! My circuit board was not working and Bobby came a day later and…read moreput a new one in under warranty... THATS'S great customer service!!

I had a very positive experience with EnviroSmarte. Richard was fantastic to work with - he's…read moreextremely responsive and he was able to coordinate a very tricky delivery with a crane. Bobby and his delivery crew were very professional and on time. There were some pandemic-related delays in the hot tub industry and EnviroSmarte kept me updated on the tub delivery date. My tub is awesome. I highly recommend anyone considering a hot tub to give EnviroSmarte a try.

Great customer service. Decent selection of spa chemicals Convenient location for Wintergreenread more

Unprofessional employees. Two heavy-set white tall guys working on briarwood circle today were…read morepicking fights with the neighbors. You don't need that aggravation. Choose a different service.

The AFC is a great place to work out or watch the NATIONAL CHAMPION WOMENS SWIM AND DIVE teams…read morecompete!!! The meets are all free to watch and you will catch many olympians and amazing swimmers. UVA is great at swimming historically and the women have won ACC titles for the past 10+ years with national titles too. They are very impressive to watch.

I'm definitely not the only one who's checking this place out since it's free to all UVA students…read more I must say it's a very decent gym in our college town. I have not been to many gyms in Charlottesville to write a full comparison, but this place has everything you need for your daily workout from basketball courts to swimming pool and free weights. They do not have towels so you gotta bring your own. Overall, the gym is pretty clean and equipment are fairly new for the most part. I've also posted a photo of their current fees for non-uva students

I can't speak to the cost because I come with my grandson and his parents, but the place is just a…read morefun place to be. There's a small bar, a place to eat (can also get food delivered). Currently there is a jazzy band playing. There is plenty of shade and chairs. A cool place to chill...

Good pool club, with a baby pool (1.5ft), a kid pool (3-4ft), and a full size lap pool with lanes…read more(7ft at its deepest). Water temps are comfortable. Kindly staffed and well maintained (reasonably). Theres a little sandy area for landlocked kids to experience some beach, but it wasnt raked (twiggy and a bit weedy). A beach volleyball court up on the hill. Summer family membership is $1000. pool toys and goggles are available for guest use.

Jeff was amazing to work with! He was very knowledgable and was excellent in communicating with…read moreme. We had an issue come up with some equipment and he was more than helpful in finding solutions. I found him to be an honest hard worker. Very reasonable prices. Highly recommend.

From the owner: Northwest Richmond’s answer for pool care. Isn’t life better when you don’t have to maintain your…read moreown pool? Let us take care of it for you! - Pool Opening/Closing - Pool Cleaning - Routine pool maintenance and repair

I've used Aqua clean for the last few years, and have had nothing but good things to say…read more Unfortunately, that has changed. They were supposed to open my pool 6 days ago. I called to confirm on that day and was told they would be there. They still have not arrived six days later, despite several calls from me. Each time I was put off, the office manager saying she could not get in touch with the owner. This company is in shambles. I would suggest using another company in the area.

We were warned by multiple people not to use this company. We did use them as their website seemed…read moreclear. The owner Pedro bordered on abusive harassment - consistently being offended when we reported basic service gaps. Like leaves being left in the pool, filters not replaced correctly. Almost every week my husband had to "go behind" their guys. Rather than take responsibility Pedro would call, huffed up, and accuse us of doing something wrong. His assistant would sometimes email bills, sometimes mail bills with no email, and sometimes send a bill late with a late charge to us. There are multiple other options. I would steer clear

They reached out to me within 2 hrs after posting my request. Only one other company reached out…read more48 hrs later. We settled on a fix & price to remedy the problem and they showed up at our appointment time with a new filter & variable pump. New plumbing was installed. When done they went over how to use the new pump. Both were friendly and knowledgeable. I will be using them for my pool needs

Fast Response. Totally took care of our Hot Mess of a Pool! Great service! We now have a service…read moreagreement with them. Totally Happy!