DO NOT USE THIS COMPANY. Horrible customer service and unprofessional. I hired this company to diagnose and repair a loud banging noise in my irrigation system. They replaced the controller and repaired two leaks, which I approved. My issue arose when I was billed an additional $295 for a separate drip line repair that was never quoted, discussed, or approved beforehand. Throughout the service call, estimates were being provided by text and I was approving repairs before work was performed. In fact, I specifically asked for estimates before any repairs were made. When I questioned the additional charge, the company could not point to any communication showing that the $295 repair had been quoted or authorized. Instead, I was sent photos of the completed repair and was told (threatened) that if I did not pay for it, they would return and remove the repair from my system. And, I was informed they would not be warrantying any of their service because I would not pay them for this unauthorized/unapproved repair. To be clear, I do not dispute the service call, controller replacement, or the two leak repairs that I approved. My concern is solely with the separate $295 charge that was never presented for approval before the work was completed. The irrigation system is functioning better than before, though still making some noise. I cannot recommend a company that performs additional work without authorization and then bills the customer afterward. The handling of the billing dispute was disappointing and unprofessional. read more

No stars! This company needs to go out of business. Horrible customer service, owner is rude, Todd Twist is his name and he has no idea how to run a business, has LOTS of trouble with the law for licensing issues, regulatory issues, disciplinary actions, unpaid settlements, unlicensed contracting, dissolved corporation. Plus many others complain of shoddy work, unfilled contracts, payment issues. In my case he overcharged, refused to explain his billing, wanted payment before work was complete, lied about several things like warranties, and threatened me. Very bad person, definitely to be avoided. read more

This company is a scam! Beware they do not fix any minor problems, they only replace parts and increase the prices on them. Last year I had my entire irrigation system replaced over $1600 and this year part of one Valve broke and they said they had to replace the entire thing again. It cost me the same amount of getting another $1600 which I was highly suspicious. Then they tell you you don't have to be there for them to fix your irrigation however they were surprised that I was there and it took them a really fast job to do it so I knew something was not on the up and up. Oscar plays the good cop, and the owner plays the bad cop. I would give them a -5. read more

DO NOT HIRE, RUN! Provided services without an estimate of cost. We only wanted one sprinkler head repaired. They did additional service of work without a pre-quote or communication. Than charged $700. This work was performed last year. They came by our house today with our children, threaten to come back weekly. Said "You play dirty, but we are street". Left this threat on my voicemail. Then threatened to tell our neighbors if we didn't pay their outrageous bill that was not pre-quoted or approved. Left text messages that we were deadbeats. Bad business strategies, my family feels threatened. Told us the police would just tell them to leave but they would consistently be back. I have never dealt with such terrible customer service. While I understand the water restrictions are hurting their business, these strategies only hurt their business worse. read more

Don't waste your time. If you call them, you get an automated messaging service that says they will call back in 15 minutes. They won't. When they do call, they are rushed and irritated sounding on the phone. When the assigned date and time of your appointment arrives, they won't show up. Horrible communication, no customer service at all. Save yourself the headaches and look elsewhere. read more

I have seen many negative reviews for Charlotte Irrigation (seen them when I starting to write this--unfortunately, after I had problems with them--I should have checked up front!!) I called for irrigation winterization service on 11/20/25--I talked with them and they texted to get my address which I sent. I was told the service would be completed by 12/15/25--and the charge would be $125.00--which was fine I did not hear from them by 12/17/25--so I called and texted to ask if I was still scheduled. They didn't respond. I called and texted again--twice more (two days apart) and still didn't even get acknowledged. I called another service and am scheduled for 12/29/25--no big problem--but Charlotte Irrigation was unresponsive and unprofessional--and slowed things down for me by a few weeks. IF YOU ARE IN BUSINESS--ANSWER PHONES AND TEXTS--ESPECIALLY WHEN YOU SKIP AN APPOINTMENT! read more

Like others have said do not use this company. They came out to fix a leak in my system and they replaced two valves and charged $1,600 which I paid. Two months later I noticed there was still a leak so I called the company to complete the job I already paid for. Never told me there would be an additional charge, then billed me another $600 to simply dig o hole and glue a cap on a line. read more

Scheduled an appointment 3 weeks out, the day of the appointment their team could not make it out and did not receive a call until 2:00pm saying they could not make it out can we reschedule. I said no thank you and decided to go with another company. They show up at 5:30 pm and ask what can they do after I'd scheduled another company to come out. They put an invoice in my box saying I owe them $125 for coming out when they initially said they could not make it and I had scheduled another company. BAD BUSINESS! D.E. Smith U.S. Army COL, Retired read more

If available I would select no stars ! BEWARE THIS COMPANY IS A SCAM! Not licensed to do business in both North Carolina & South Carolina . They are a business that's is no longer in Michigan as well. Called up the company for a tune up and a small leak. Was told 125.00 for the service call plus parts. The guy shows up and started digging up my yard I showed him the leaks he supposedly fixed them by also replacing 2 sprinkler heads and repairing and slicing a drip line . The guy leaves and that's it. I call the next day and explained that the drip line is still leaking . They send back the same kid and he's says that's the way they are fixed and he left. I get a text message with an invoice to pay by Zelle or cash for over 700.00 . I call up and speak to TODD SUPPOSEDLY THE OWNER. I tell him his bill is incorrect as the kid was here not even an hour and I tell him this bill is exorbitant . He says he will get back to me and agrees it's a little high. That was on July 17, I heard back yesterday from Todd September 30, 2 months later asking for the full $700 plus dollar invoice. I tell him he's not getting paid as I had to call another company to fix his mess to the tune of $500.00 He then tells me he's coming on my Property remove what they fixed .. NEEDLESS TO SAY YOU CAN SURMISE WHAT WAS TOLD TO HIM . Stay far far away from this company.THE OWNER IS NASTY , Rude , and an outright RIP OFF read more

Really bad account maintaince with poor scheduling and repeatedly missed appointments/lost appointments. I don't leave bad reviews, but couldn't hold this one back as I want to help save someone else's sanity and their yard. read more

Please beware of this company! Last week, my husband reached out to what he thought was Fort Mill Irrigation (which he chose specifically for the 5 star reviews), instead Charlotte Irrigation showed up. They do not make it clear that Charlotte Irrigation and Fort Mill Irrigation are the same company. Which should have been the first red flag. We were charged for basic diagnostic and to address an immediate issue on our property. The technician never did a full diagnostic and began repairing the immediate issue. He then told us he'd have to come back tomorrow. The next day, we never heard back and had to call back twice to ensure that the technician would return. When the technician finally returned, he never performed a full diagnostic, replaced a couple of sprinkler heads and went on about his way. We were charged over $700. Less than 48 hours later we experienced a "weeping valve" (which would have been immediately recognized and diagnosed if the tech had actually done the diagnostic). They finally send out another tech, who is supposed to repair the issue. We are charged another $560. Less than 30 minutes after this tech leaves, another sprinkler head would not turn off. I call back twice and am told "they'll send the tech a message." Needless to say, I never heard back from the tech, so I told this company to forget about it. At this point, I am ready to take legal action, so I look up this company on both NC Secretary of State's website and SC. It turns out this company was administratively dissolved in 2019 for failure to file and they cannot even legally operate in NC. They also do not appear to legally exist in SC. Stay far away from this company. They are engaged in deceptive trade practices and are increase shady (as evidenced from their insistence to only by paid by Zelle or check, so that payment cannot be disputed). We are now forced to hire another company to fix the shoddy work by this company. read more

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Charlotte Irrigation came out to check a zone that was not working. Jefferson came out, found the problem (a pipe was broken and pieces flowed into the valve.) Jefferson was excellent; he is a nice young man who identified the problems and fixed everything, and he did it quickly. I would certainly have Jefferson do my service and repair work anytime. Great service by Jefferson and Charlotte Irrigation. read more

Charlotte Irrigation - Hole in water line from termite trap - Irrigation Near Me - Charlotte, North Carolina

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David was extremely knowledgeable, professional, and kind. He found the issue right away and had no trouble fixing it! I highly recommend!

I want to take the time to thank Jorge and Tim for helping my Mom out by fixing her irrigation system. Prompt professional service and now her system it running great! I would recommend them any day. You guys rock. Bob read more

Update: This company is now harassing because of my honest review. They called, and evidently is its My Fault that the system wasn't turned on. It is also My Fault that they had the system set (if it had even been turned on) to run at a less than ideal time (7AM). The system had been set to run at 4AM. That should have made it pretty clear what time I wanted it to run. This D'Bag from Charlotte Irrigation started yelling and I hung up. He called again and again. I blocked the number. He called from a different number that I then blocked. He is now harassing me at my place of employment. The receptionist now knows to not let him through. This is beyond absurd. "F" rating by the BBB. https://www.bbb.org/us/nc/charlotte/profile/landscape-design/charlotte-irrigation-0473-204893 Charlotte Irrigation - Keep harassing me and I'll file a police report. Original Review: Charlotte Irrigation supposedly turned my system on a couple weeks ago. I noticed I wasn't seeing any wet spots on my patio or driveway. I checked my system. They left 3 out of 4 of my zones off. Absurd. I won't be using them again. They claimed they had repaired faulty sprinkler heads. Maybe they did, I certainly got charged for it. But at least one head is very clearly not working. In addition, the system was set to start running at 7AM. I live right in the city. Seems to be common knowledge to have your sprinkler system run much earlier in the morning when neighbors are less likely to be using their water so that the water pressure is better. read more

Quite literally the worst company with which I have ever done business. The is a warrant out for the owner's arrest for ignoring an order from the North Carolina Irrigation Contractors' Licensing Board to stop performing any and all irrigation services in the state of NC. I did not realize this when I hired them to winterize my system in the fall of 2017. They invoiced me for the work and I paid the invoice. In the spring of 2018, I called to have them turn the system back on, they came to my home and replaced a part of my system that they said was broken and invoiced me $660. They did not ask me if they should move forward with this work. My research indicated that this repair would normally be $450 and that the damage that made this repair necessary was caused by a failure to winterize your system. I did not pay the invoice and did not hear from them again. I hired a different service to winterize my system in 2018. Unfortunately, Charlotte Irrigation showed up when I wasn't home, claimed to have winterized my system again and invoiced me another $75. I refused to pay the invoice. The owner of Charlotte Irrigation then called my office and was connected to me by our receptionist. At which point he cursed at me, threatened to make my life and my wife's life a "Living Hell" and said that he would come to my home and rip my irrigation system (or part of it) out. I filed a police report and he was told to stop contact with me and to stay away from my home. I would strongly recommend using a different service for your irrigation needs. read more

Horrible company! Stay away...I have booked services with this company several times, but they never show up...even talked to an "agent" who pretends to be contacting the tech. This is very unprofessional and leads me to believe it is fraud! Consumers stay away from this company...do not trust them. Charlotte Irrigation-consumers beware!!! read more

Owner is RUDE, short sighted, find another company. The crew agreed to flag the new sprinkler heads, they forgot to do it, and when I asked the owner or someone going by "Todd" he told me--do it myself. I paid $1,100 and I just want to have a few flags placed, as agreed upon at the time of service. I was going to use them for other projects (drainage and landscaping lights) but no way. Oscar is the only thing good about this company. read more

I have been a customer of Charlotte Irrigation since 2011, when they were previously called Universal Property Service. Since then, Oscar has been the technician who most often services my sprinklers, although I'll occasionally have someone else. He is exceedingly polite, competent, and helpful. I've never had a problem with one of his repairs, and he always keeps cost in mind when providing me with recommendations. Other than the occasional sticky sprinkler head resulting in a needed repair, my system has been relatively trouble-free under Oscar's care. I will admit that it is sometimes difficult to reach the office during the busy season, such as during spring turn-on service, or winterization. But they can also be reached via email or text, and always schedule my services within a reasonable period, even if I just leave a voicemail indicating the issue. I am very satisfied with Charlotte Irrigation's service for my sprinkler maintenance! read more

HORRIBLE CUSTOMER SERVICE. Same story as everyone else on here: almost impossible to get a hold of anyone by phone and when you speak to the owner, Todd Twist, he is rude and could care less about you if you have questions or a problem. "Completed repairs" without my knowledge and approval and then became VERY hostile when I dared ask why they would complete without letting me know. The owner is a very angry, disturbed man and will curse you out and name call if you question the service. In fact he has a warrant out for him for claiming he is licensed when is not. Also- an F rating on BBB. NEVER USE read more

Charlotte Irrigation - BBB rating - Irrigation Near Me - Charlotte, North Carolina

Got invoice for winterizing system which was not authorized on 1/2/19. I winterized my system over two months ago. Also security camera did not pick up anyone at my house today. read more

Got an invoice for "winterization" in early January. I've never spoken to this company not had them do any work for me. I was apparently part of a mass email in 2017 and from that they decided they could, without authorization, come on my property and make changes to my equipment. I'm not 100% sure any work was done as no one in my neighborhood saw anyone near my home...we were out of town when this happened. We simply had a receipt for $75 winterization to "maintain the warranty" on out system. We have no warranty. Never have had a warranty and don't plan on ever getting on. Be careful if you decide to ever use them for anything. Heck if they charged me $75 for something I didn't ask for, who knows what they'll charge you if you do ask read more

Complete fraud! They will send you an email notifying you that they will winterize your residential service. I never signed up for their distribution list. If you do not respond that you do not want their service, they will send you a fake $75.00 invoice. I went through same issue last year. I received a $75.00 invoice for a service I never requested nor did they ever provide. My irrigation system has been turned off for years! After I threatened legal action they dismissed the charges, after the owner argued with me for 15 mins on phone. I've already notified BBB. This company is a complete scam! read more

Worst irrigation company in Charlotte. They came to 'fix' our system and ended up breaking another section of it. We called back to have that part fixed and they were completely unprofessional and acted like they were inconvenienced. They later sent someone to come out to repair it but wanted another $600 charge. Avoid this company. Not worth the headache. read more

I was very disappointed with the shoddy repair of my irrigation's system. They also sent an email committing to winterize my system and then stated their technician quit and couldn't service my system. This company has sustainability issues and are unreliable. read more

I have been contacting (phone, email and text) this company for two months trying to get my irrigation system turned on. They don't return calls or emails. On June 19, I finally received a message that I was put on their schedule. That was the last response I received. I have continued to reach out to them, but never heard. Pitiful customer service. read more

Oscar and his crew came out about six months ago to repair and replace some of our aging sprinkler system. There is a lot of new home building out where we are, so getting any irrigation company to call you back is tough. Todd the owner got back to me quickly (as I had a big leak going on) and they spent a great deal of time going over our entire system and getting it back to shape. After this month's storms, one of the irrigation boxes looked flooded. Oscar came back out and inspected the entire system. No leaks. He treats my home like it is his own and explains everything. Would use them again. read more

I am new to the area and never had an irrigation system before. My lawn cutting company suggested I winterize the system in late fall but their price seemed high. I checked around and sure enough it was high. I read some recommendations in my area and found Charlotte Irrigation and gave them a call. Even though by this time it was late in the season, Charlotte Irrigation came out in a short period of time and took care of closing the system and at a very reasonable price. I just called them to open the system and again found them to be pleasant and easy to work with. The person on the other end of the phone was polite and professional but did seem in a hurry but then again, they probably get a lot of business so that wouldn't be unusual. I would recommend this company and will continue to use it for my system. 4/1/18 Update. I originally gave this company a very good review for closing my Irrigation system. However when I tried to have them open the system it was really bad experience. Several day and times were set and in each case they never showed. They would give an apology set and new date, and not show. This went on for a few weeks. My last call I told them if they cant make it to please tell me, finally he said I was to far to travel? I contacted someone else to do the job. I wont be using Charlotte Irrigation anymore. read more

Read the BBB complaints prior to contacting this company!! Owner was extremely rude and yelled at me on phone re: scheduling issue; I called to cancel an appointment within an hour of making it after reading the BBB complaints and realizing quote given was very high compared to others. Per BBB, there are multiple complaints about the company charging former customers still in their database for winterizing their system though the service was never agreed upon, requested, or scheduled. Also of note, per BBB this company is not certified as an irrigation specialist, whereas many others are. After learning this and being treated so poorly by the owner, I did not opt to use their services. read more

I see this company is only good at deleting bad reviews. I wrote a negative review about them back in July / Aug of 2018 and its not longer posted. The review generally stated how they were frequent no call/ no shows when appointments were scheduled. The owner finally even called me and I simply stated we found someone else more reliable and no longer needed them. The end...... Well low and behold I received a winterization bill in my email today! $75! Only problem is, we didn't ask for them to do it. Want more incompetence? They sent the bill to me via email and the address listed on it isn't even mine. Its for a house at the complete opposite end of the neighborhood. As many people have said 1 star is waaaaaaay too high for this company. Before the owner blamed it own their new employees and their "incompetence" ...Its now seemed to leaked down to their office staff. Perhaps the issue lies with the owner himself. This company is a joke. read more

I picked this company to repair my irrigation system and was very impressed by the company . I would refer them to anyone !!! read more

Charlotte Irrigation - Irrigation Near Me - Charlotte, North Carolina

Great people to deal with I am not sure what other reviewers are talking about But appointment was so easy to make No issues whatsoever Polite people on the other side of he line read more

Absolute THE WORST customer service I've ever experienced. The following review will be comprehensive however if you want it short and sweet, this company lacks professionalism, courtesy and provides mediocre services, I'll explain further in the following paragraphs. Spring of 2014 I discovered the back flow valve on my sprinkler system was inappropriately winterized and had frozen (broken) and needed to be replaced. I had already determined I would be using a new sprinkler vendor for turn on, tuning etc... that year however when calling them I learned it would be 6 weeks before they could affect the repair. Due to low rain volume I decided waiting that time period would cause undue stress to the lawn so I found two companies which had availability within a few days and picked the cheaper of the two... BIG mistake The tech for Charlotte Irrigation arrived at my home, replaced the back flow and tested the system for me. He identified a few heads which needed to be replaced and tuned the field for me. I paid the ~$700 bill grateful that I was able to get the system up an running within a week of the issue being identified. Within a couple months, however, I realized the "tuning" of the field was done incorrectly with certain parts of the yard not getting enough water and other parts being overly wet. Then a pop-up head failed and so I had to get another vendor (the one I originally wanted to do the back flow) come out and complete these repairs. Low and behold the head was the wrong size and failed because it was damaged during installation. Not to be a contrarian I let sleeping dogs lie, paid the additional cost and moved on... or so I thought. Come October/November I received an invoice in my mailbox for winterizing the system. I hadn't requested services so I assumed it was something along the lines of a suggestive invoice so I called and spoke with the office manager (or owner maybe?) I was told that the services were completed the day the invoice was left. I explained my confusion as I had neither requested nor authorized them to do anything on my property since the back flow was replaced in the spring. He apologized, said that the service had been done mistakenly and told me not to worry about the charges. It was a little begrudging but all in all not a horrible interaction. He reminded me to retain a company to handle turn on for me as the field had been "blown out" when it was winterized. I thanked him but advised I would be retaining another company's services for that purpose. About 6 weeks later I received a voicemail from the same "gentleman" advising I owed them ~$70 for the winterization. I called back and reminded him the service wasn't authorized and we'd agreed previously I wouldn't be paying the fee. This time he explained they'd been proactive when they completed the service as they were in the neighborhood and didn't want my back flow to freeze again. I in return advised him that I had every intention of getting the service completed by my preferred vendor. He challenged me on why that wasn't Charlotte Irrigation and I explained the circumstances of how I came to use their services and my dissatisfaction with the same. He became rude and told me how they were doing me a favor by insuring I didn't "make the same mistake of forgetting to have it winterized." I explained that wasn't a risk then he said almost the exact same thing. I returned that he could spin the story however he wished but I wouldn't be paying the bill as I hadn't authorized the service nor would I use them again. I, however, was interrupted and he stated his savior story a third time. Admittedly at that point I lost my cool, told him he was being a jerk and not to call again before terminating the call. I assumed I was done at that point. This spring I turned on my sprinklers using my preferred vendor and was hardly surprised to learn the system hadn't been "blown out" when winterized and I was lucky it didn't freeze again... shocker! Again, due to the issue from before and the fact there was no damage I didn't make waves. Then yesterday I had a missed call from the company which I didn't recognize the number but when it came up again today I answered to somebody advising they were doing spring turn on in my area. I believe it was automated but hung up before they got very far. I was going to leave well enough alone assuming this was just a bad situation for them however today was the straw breaking the camels back. After everything which transpired they have me on a marketing call list? Ridiculous. If you need fast but mediocre sprinkler repair, I am sure these folks will have availability, but only because I cannot imagine with the way they handle customers they have much repeat business. With so many irrigation vendors available, stay FAR FAR away from this toxic group. That is unless you like rude proprietors who send techs to do unauthorized work on your property... read more

This company has horrible business practices and should not be in business. I asked Charlotte Irrigation to come out last spring (2015) to fix a leak. They did so, bill paid, all done. At least I thought. In December (2015) I came home from work to an invoice in my mail box stating that they winterized my irrigation system and I owed them $65. I called them and left a message stating I had no contract with them, I had not requested the service, and I was not sure how they could actually perform the service without access to the system. I left my number asking them to call back. They did not return my call. I left a second message a week later stating if they did not call back I would consider this matter closed and I had no intention of paying them. They never called back. In January (2016), I received an email stating that I was past due and owed them $65. I replied to the email with the same message as my prior voices mails. The response was please give me your address so we can pull the records. I did so. No response. And now a week later, I have received another email with the subject "LAST REMINDER" saying I owe them $65. I have replied to that email with the previous email stream and of course no response. I feel like I am being harassed/bullied by this company that I used one time. Unless you want people hounding you later to pay for a service you did not request and they could not have actually completed, I STRONGLY recommend that you do not use this company. read more

We hired this company a year ago to repair our irrigation system within our community. I will say that Oscar who is the technician is great. However I will go on to say that Todd who is the owner of this company is rude, arrogant, and has ABSOLUTELY NO CUSTOMER service skills. He does not return phone calls, does not return emails or texts. I would highly recommend that you DO NOT USE THIS COMPANY. You will be highly disappointed. read more

These guys came out promptly when I needed my system turned back on this spring and did some repairs. The invoice was a little high but they did a good job. I then had damage from another contractor and called them back. They scheduled a visit and never came nor did they bother to communicate they wouldn't show up. I've called, texted and emailed with no response for 4 days. Ironically, if you leave a message an auto text comes back saying "We do not want to lose your business.." Having a hard time believing that! read more

I had a new system installed in 2015 and have had no issues. They were able to use much of the existing lines and heads from a much older system. They did replace several valves, heads and control panel as part of the process. My installers were friendly and handled my winterization last year at no charge due to the installation of a new system. This spring they promptly returned upon my calling to schedule a time to turn the system back on for spring use. I feel confident if I had an issue I could call and get a rep out quickly to fix any issues. read more

I always look forward to posting a positive review in support of a company or business. Sadly, I feel obligated to share the outcome my negative experience with Charlotte Drainage in an effort to prevent others from finding himself or herself in the same or similar situation. If given the option, I rate 0 out of 5 stars. In summary, Charlotte Drainage was paid to correct the problem of water in my cellar. Not only did they fail to correct the problem but have created additional problems, promoting an environment for further damage to my home. I did not receive what I paid for. They did not rectify the problems they told me they would and for which they were paid a hefty amount. In addition, this company accepted an overpayment, in error on my part, and did not respond to my request for correction. Upon further research, I discovered that Charlotte Drainage's primary contact with me, Todd Twist, is associated with the following businesses: Charlotte Landscape Drainage, Charlotte Irrigation, Infinity Landscaping, Rainbow International Mitigation, Universal Property Service, Inc., Universal Property Service of Macomb, Charlotte Irrigation Repair, Charlotte Rain Irrigation, H2O Irrigation Services Another name utilized in electronic communication with me by Todd Twist, was Mark Smith. The associated phone numbers with my dealings with Charlotte Drainage are: 704-401-4004, 704-408-3379, and 866-439-1118. My trust in this company, more specifically Todd Twist, was sorely misplaced. read more

This company rocks! The technicians fixed my irrigation system problems (which were many due to my lack of maintenance!) The system works better now than it ever has! I wish I would have found Charlotte Irrigation when the system was first installed. I would recommend this company to anyone installing an irrigation system, or whose current system is in need of repair. They REALLY KNOW what they are doing! Kudos, Todd, on a great company and great employees! read more

I've used Charlotte Irrigation now for two years to make sure my system is working properly each season. I first used them after having breaks in the line due to an area no deep enough and the aerator put holes in the piping. This month a young man Brian came out to turn my system on and we talked for a few minutes as he explained some things I didn't now about my system. Very knowledgeable and a fine representative for his company. read more