I brought my 2 year old trailer in because it had some water getting through the pop out. I did…read moresome quick research and it seemed like Dave's was the place, so I gave them the opportunity. While trying to schedule an appointment, I was trying to gauge the duration of the stay, obviously pretty hard to give exact dates over the phone, and prior to seeing the trailer. I was told not long, and I replied with something along the lines within 3 months and the guy chuckled at the duration. So I booked the appointment.
After dropping off for the appointment, he told me it would be looked at this Friday, and will call Monday for an update. Which was the last I heard from them for two weeks. Getting a little nervous, I reached out, and they said no worries, haven't got around to looking yet, it'll be in this week, and will call for an update. Another couple of weeks went by and radio silence. I'm trying not to pester, as a business owner myself, life happens. It was also prior to having any trips scheduled so I waiting over the weekend before reaching out again. I called after the weekend, and left a vm, which a couple days later got a response saying the trailer is in the shop now, and will be getting word shortly.
Ok, it's been the better part of a month now, starting to have a bad taste in my mouth. I started to reach out figuring things out, then finally getting some traction, I was told they found some leaks. Was offered the repair of $2k to re-seal the roof, and kinda thinking this would be a warranty covered event, it wasn't. So I approved the work. It was said to be ready the following Monday , it was currently Thursday.
The weeks continued to stack up and reaching out to understand if/when my trailer would be ready. I've gotten responses from our guy is sick, hard to get guys in the office, it's going in the shop this week, etc... finally I've committed to a hard deadline to have it finished. Long story shorter, 4 months have gone by and I've got my trailer back. Upon leaving their complex, I heard one of the guys telling the supervisor/owner perhaps, that the dicor was still wet. But I wasn't sure he was talking about my trailer or what. So right before I leave, supervisor said to let it air out once I get home to allow it to dry. Once I got home, I popped out the pop out and let it dry.
The next morning, I was excited to have my trailer back after 4 months of shenanigans, and I started to clean it out and ensure everything was in proper working order. During this time I realized the I had dried dicor on the weather seal from when I brought my pop out in from pick up. I have it doesn't become tacky, and prevent the seal from working as designed. A little bothered by now having to go and goof off that seal, I was going to fire up my stove to clean, and my propane tank was missing off the trailer. These were brand new tanks, literally never used, and one was gone. Reached out to Dave's to make it right, and someone gave me their personal number to swing by and collect a similar tank (size) off their personal trailer, as they couldn't mind my. No kidding, they had my trailer for 4 months. So I agreed, and reached out when I was in the area, no response but it was Sunday so I didn't have high hopes. After collecting a different tank, which seemed to be in good shape, it was completely empty. Which my other tall tank was completely full with its first fill. Beyond frustrating!
The work they did with the dicor seems to be fine. (It's been a week or two). Their service, attentiveness, and dishonesty is tough to get through. So much in fact, I will be doing all future work to my trailer myself, or driving a couple hours to find another shop.
It cost me over 4 months of time, headache after headache dealing with these guys. I don't typically write these kind of reviews, but I don't want anyone to go through the same thing I did when I took my trailer to Dave's trailer place.
