I work in customer service and food and I'm not the type to complain because I know how it is working in the industry, but I have given this place 10 to 12 chances every time something is always wrong with my order. They will never give me my ranch my Philly cheesesteak that I just received had no cheese on it funny to get a Philly cheesesteak with no cheese I even asked for extra cheese and still received no cheese. Asked for seasoned fries and they didn't put seasoning on it so my boyfriend went back and did it himself , They also give cups of ranch in 2 ounce containers. They have been doing that ever since I worked at American Eagle at the mall six years ago. my boyfriend has physically gone into the store and asked to get the ranch in the 2 ounce cups the employee proceeded to say that they can't do it because they are too busy even though the 2 ounce cups are behind the counter and the ranch is behind the counter and in all the time he did talking about how he was too busy to make my 2 ounce ranch. He could've made my 2 ounce ranch, which I know because again I work in food. and at my job if the customer asked for something you give it to them especially when you have it advertised as so, the last time my boyfriend physically went in apparently the manager wasn't there and the other regular employees weren't allowed to ring anyone up and only the manager could ring people up so my boyfriend sat there for 35 to 40 minutes waiting to order food but couldn't because no one could ring him up , then the employees sat there until it was closing time and closed the store so that brings me to wondering where is the management and who is running the staff team if you need help put out applications on indeed and I will help you run your store cause this is ridiculous. I hate Karen's and I hate to be a Karen but after 12 annoyingly mess up when I'm so motherfing hungry and I don't get the right food anytime and y'all's Philly cheesesteaks are good, which is why I've sucked it up, but this was my tipping point no cheese on my Philly cheesesteak. Ridiculous. read more