July 17, I Ordered (1) large CheeseSteak meal and (1) Small Cheesesteak meal. I was given a small and a medium meal, both of which the meat / cheese were way overcooked, dried and burnt, while the scant amount of peppers and onion that were put on sandwich last were uncooked. I asked the sandwiches be remade. Took a while to get them. I have eaten here many times, but this was very bad. Girl working the griddle couldn't figure out to start the buns before the meat finishes and burns. Sandwiches has no taste. Very disappointed. I submitted a customer concern to Charlies, provided the requested proof of purchase (credit card statement), got a reply someone would be contacting me to resolve the issue. A month later, still no reply after I emailed following up twice more. read more