Need Cash! Drive through ATM: What more do you need?…read moreI don't bank here and just use the ATM so all I can say is that it's an easy in and out.

The far right ATM machine, took my card, and with no change to the screen, no prompts to select…read moreanything, enter pin, or a simple, this atm doesn't work, sucked my card in. And that was it. Just took it and would not give it back. That happened on a Sunday, I was two hours from home, luckily, had another card to get gas with. I called the bank the following Monday to ask about it, on how I could get my card back and they seemed to not care that I couldn't get it back, and said, thanks for calling, glad I could help, good bye. They weren't any help, now I have to cancel a card.

I had a very disappointing experience at the Roanoke,TX branch while trying to get documents…read morenotarized for my LLC. As an existing customer, I expected a routine and professional process. The branch does accept walk-ins, so we proceeded without an appointment. After waiting about 10 minutes, we were assisted by Ashley Drake, whose demeanor was immediately rude, dismissive, and short. She complained about the number of documents we had (only three), which is a very reasonable request. She then questioned the validity of attorney-prepared documents simply because the LLC is based in Ohio. All members of the LLC were present, and notaries are authorized to notarize documents regardless of the state in which they are being used, so this added confusion and delay was unnecessary. She then left to speak with her manager, causing additional delay. After waiting even longer, she returned and told us she had another appointment and could no longer help us--leaving us without service after already waiting. We ultimately left and went to another Chase branch in Fort Worth, where the experience was completely different. The staff there were professional, efficient, and had no issue notarizing the documents. It was night and day. Honestly, it makes sense why the Roanoke branch was empty while the Fort Worth branch was busy with a line--yet they actually provided great service. This experience was frustrating and unacceptable. A basic service like notarization should be handled professionally, with clear communication, and respect for customers' time. Instead, we experienced poor attitude, lack of preparedness, and no follow-through. I hope management addresses this, as it reflects poorly on the Keller branch and its customer service standards.

The people were so kind and helpful. The second I walked in the door I was treated to immediate…read moreservice

I received perfect support at this branch. I needed urgently some documentation from an account…read morethat had been closed in 2017. The bank rep., Victor R. Silva, promptly made phone calls and sent emails and helped me get my document -- which was sent from another office to his branch -- to save me lots of time and effort. A very professional and friendly staff, I'll definitely get my business only here in future and will recommend the branch to my clients.

Average Wells Fargo with friendly cashiers and good drive-up.read more

Please avoid Prosperity Bank. I was trying to give them a second chance to make a first impression,…read moreand it's just more of the same. I'm in a store today and needed a refund for an item I paid for with my debit card. The first two times they tried, they received an error message that said 'debit card unavailable'. I tried the mobile app. It's down. I tried the website when I got home. It's down. I clicked contact customer service. The link is disabled. I called customer service. No one answers. I choose the option for automated account information and the call disconnects. This is craziness. Technology usually moves forward. As soon as everything I have pending clears, I'm out. Screw this. This is a full on nightmare, just when I thought this year couldn't get any worse. Legacy Bank was absorbed by Prosperity Bank effective 6/8/2020. Today is 6/10/2020 and I tried to use my debit card for the first time. No dice. I was already trying to be cool about my banking history which has disappeared, but now you're holding my money hostage? Customer service is nonexistent. I hung up after 35 the first time I called today. As I write, I'm 42 minutes into the second call. But hey, they understand that my time is valuable, so there's that. The reviews that say direct deposits are missing are giving me a panic attack. I've been on board with credit unions for over 20 years, but this will be what finally forces me to a real bank. It's a sad day.

We love Prosperity Bank! It has a home town feel and everyone knows your name, not to mention you…read moreare not inundated with fees. Quick responses, friendly staff and always very accommodating. Hoping the new Roanoke location has Saturday hours. Deb and Rick Ott

Loved seeing a Chase bank building as I flew out of central market w my coffee. I had a stash of…read morecash I needed to deposit so also rejoiced that "some" of the lanes had ATM machines. One of my 5's was rejected and it did have Wierd green colors stained on it. Not sure why customers pass off crummy money but they sure do. I'll have to see what's wrong w this bill. So here, some of the lanes have that vintage machine where the tubes went down a chute - that was ALWAYS so cool to use! However they were screwed shut. This tub contraption may not be used anymore. My Chase 's back home only had ATM at the lanes...so maybe it's all self service now unless there's an in person window. I never mind walking in, I live chase, I love banking at chase and employees have always been wonderful and helpful to me in every city that I visit a chase.

Chase Bank has friendly service and is always helpful, making banking a smooth experience! Love the…read morestaff here.

I like this Chase Bank for two reasons: they are always very friendly and the drive-thru does not…read moreshare tellers with the walk-in business. They are always there, and ready to serve. And fast. Easy location to get in and out of.

We've used this Chase location for 10+ years. Great service w/ a personal touch. Friendly,…read moreknowledgeable, and efficient.

Do not come here!! They are rude and do not have good customer service at all. The little blonde at…read morethe teller has no manners and doesn't ask all information needed!!!!!!!

got to the location a minute before closing due to a wreck and the highway and all I needed to do…read morewas get something notarized and I was denied. the doors were locked before 12:00 on a saturday

Tellers are useless. It's pretty sad when a customer knows more about the app and banking than a…read moreteller. They should at very least be able to answer basic questions. Stood in line for 20 minutes just to get to the teller to tell me she can't help me with anything and in addition, give me incorrect information which I knew was incorrect. Furthermore, tell me something that is impossible to do. This location did not have a Bank of America employee standing in the line guiding traffic so that you don't have to waste your time.

I am not quite a four star "fan" of this BoA for one reason: The ATM is in the drive-thru. I walk…read moreto this location often, and sometimes I just need to use the ATM. Standing in the drive-thru bugs me. Every other bank I know has a walk up ATM. I get the logistics, but as a pedestrian, I don't like it. Other than that, I would have gone four stars, mostly because of it's location. It's close (half a mile) to the Bear Creek Park Trail, so it makes for a nice, and pleasant, walking destination. During the day the wait time is reasonable, so the lack of a walk-up ATM is no big deal, but after hours it is. The staff here is always friendly and helpful. Bottom line: Where's the Halloween Candy?

The staff at PNC Bank is phenomenal.Gay Lynn not only got my business registered but also my…read morepersonal banking services transferred over to PNC Bank. The staff there is always friendly, they're very upbeat and make sure they take care of all of your needs. I highly recommend this place in Granbury.

am extremely disappointed and offended with PNC Bank! Do not trust this bank with any of your…read moremoney. I was awarded a $10,000 check from winning a contest and you'd think I would be overjoyed yet this has been the biggest headache! It's been two weeks with ZERO access to my $10,000 then they close my account FOR NO REASON and say they will MAIL me a cashier check in 7-10 DAYS!!! Over a month without my money is insane! This is a bank issue and I will be continuously commenting and letting people know this awful story.

Step father just passed and my mom went in to remove him from the bank account with an original…read morecertificate of death and the original trust document - the manager was extremely rude and condescending to her. Told her continuously that she didn't have what she needed when she had a letter of the requested documents. We will be moving her accounts away as well as mine. Have fun explaining to corporate how you lost half a million dollars in one day from two customers! She's been with you for over 30 years and I've been with you since I opened my first account at 16 (I'm now 30 now). You're lucky I'm handling this professionally and hitting you where it hurts. Because my inclination is to do some hood rat stuff and make you involve the police! Do not call us or send us letters about how you want our business back - it's gone!

The environment was very friendly and helpful. I was assisted and had my questions answered without…read morehaving to wait too long.