I have been coming here since 2017' 6 loans and only 3 days late in total. I have sat, talked, and…read moremet with everyone there but when I met Sabrina Cornell I realized this place has changed. On Sept.19th at 12:38 am I called Sabrina saying I am not getting notices is my loan due? She said its 32 days late, wow I was shocked. I had been receiving a lot of calls and each time I went straight to my app no new messages, I have used only the app for 7 years. I was getting the warning calls but I had just paid $5,800 on a $6,000 loan last payment and I always get calls asking me if I want to re-borrow the money so I was not needing to answer. The calls did get numerous and with each call, I went to my app and nope no request for payment. The last few calls I knew something was not right but it did not dawn on me I was only looking at the all-mighty app. I explained to Sabrina and she said pay with the app or come by. I go to make the payment on yes the app. I could not login, and forgot my pass did not work I called and finally found my account is locked no way to pay with the app. Ok so I had arranged to pay at the office it had to be paid that day but can't do that either the truck was not in my driveway it had been towed and there were still 1.5 hours left before they closed. I would just say you know I was late that's fine but Sabrina knew I was going to pay that day as we agreed. When I met her there she was saying " That's why you needed to call me, what? we spoke earlier that day and it still got towed. She seemed to enjoy the entire process of what I was unfortunately going through. I asked her what happened to the app, and why I was locked out but she never answered. She said earlier that I opted out to get text messages, which I did not. While I was there she did not see me as a human being she just happily went through all the bad things that were going to happen to me to get my truck out. When I was sitting there a lady called in because she was 9 days late Sabrina told her, you know I can have your car towed on the first day. She seems to like wielding her power. Horrible person and when I found out Sabrina was the general manager? Wow, think about it all the workers do what she says. You can't put someone, especially at the top who is so grossly incompetent and so detached that they can't help or serve their customers who are trying to pay.

Jefferson was very helpful sand made sure i left out with a smile on my face. great workerread more

Caroline was PERFECT! She was very knowledgeable!…read more She was super helpful. The process was super fast.

Susan was amazing and very helpful. Easy process from start to finish. Will definitely come back…read moreif needed in the future.

Terri did great good customer service would recommend this location an Terri for assistanceread more

Amber was very helpful and got everything taken care of in no time at all!! Best experience I've…read morehad with any title loan place ever !

Banked at Wells Fargo and it was good until I got scammed. They closed that account and would not…read moreopen a new one. That put me in a bind.

First time getting a loan let me tell you Mr.Fredrick made it soo easy for me ! I was in there for…read moreliterally 20 mins ! he was helpful, kind and very clearly on how it works ! not just that this man was on the shift by himself and still managed to take care of me ,4 other ppl and still pick up the phone! And He still managed to keep a positive and greatful attitude! This man truly needs a promotion!!

This place is awesome. Everyone in here is super nice. And getting your title is super easy and…read moresuper fast. Thanks for all the help mayra. You had me laughing and you gave PERFECT SERVICE. Someone needs to promote this girl or give her a pay raise. She made me forget what i was here for bc it felt like i was talking eith family.

From the owner: The TitleMax team is here to help. We will do our very best to help every person who walks through…read moreour doors find a lending option that works for them. We may be able to help even if you don't have perfect credit. We offer swift lending decisions and same day funds, so pop by today to learn more and apply.

My experience was great today and got everything taking care of . And I get to get some good money…read morefor my car and I appreciate there help for today I recommend this place for real . And the girl who help me was thresea and she was very helpful .