When my and my wife went to titlemax, we where extremely nervous and Sabrina, helped us and not…read moreonly set, but raised the bar for customer service

I have been coming here since 2017' 6 loans and only 3 days late in total. I have sat, talked, and…read moremet with everyone there but when I met Sabrina Cornell I realized this place has changed. On Sept.19th at 12:38 am I called Sabrina saying I am not getting notices is my loan due? She said its 32 days late, wow I was shocked. I had been receiving a lot of calls and each time I went straight to my app no new messages, I have used only the app for 7 years. I was getting the warning calls but I had just paid $5,800 on a $6,000 loan last payment and I always get calls asking me if I want to re-borrow the money so I was not needing to answer. The calls did get numerous and with each call, I went to my app and nope no request for payment. The last few calls I knew something was not right but it did not dawn on me I was only looking at the all-mighty app. I explained to Sabrina and she said pay with the app or come by. I go to make the payment on yes the app. I could not login, and forgot my password did not work I called and finally found my account is locked no way to pay with the app. Ok so I had arranged to pay at the office it had to be paid that day but can't do that either the truck was not in my driveway it had been towed and there were still 1.5 hours left before they closed. I would just say you know I was late that's fine but Sabrina knew I was going to pay that day as we agreed. When I met her there she was saying " That's why you needed to call me, what? we spoke earlier that day and it still got towed. She seemed to enjoy the entire process of what I was unfortunately going through. I asked her what happened to the app, and why I was locked out but she never answered. She said earlier that I opted out to get text messages, which I did not. While I was there she did not see me as a human being she just happily went through all the bad things that were going to happen to me to get my truck out. When I was sitting there a lady called in because she was 9 days late Sabrina told her, you know I can have your car towed on the first day. She seems to like wielding her power. Horrible person and when I found out Sabrina was the general manager? Wow, think about it all the workers do what she says. You can't put someone, especially at the top who is so grossly incompetent and so detached that they can't help or serve their customers who are trying to pay.

This is the first time I've ever used cashbacks. The lady was very friendly. Very helpful and I got…read moreapproved for a loan the first time and everything went great so I would definitely give him five stars out of five feel simple got it.......................................................................... . ............. Weiss so so so so so so so so so so so so can call for do to do BK to do to do to do the CK to go

Monica was a great help with my title loan I will definitely recommend more people. Fast and easy…read moreapproval

Elisa helped me out and was extremely kind, efficient, and patient with a Senior Client of Schwab!!…read more I had an unusual technical problem with my on line account (caused by my lack of technical knowhow). While my problem was not in her immediate area of responsibility, she listened and went to work. Elisa fixed the 1st issue (on line account suspended) and then contacted another expert within Schwab that helped to find the source of other issues that led to my suspension. If Elisa had not listened and gone the extra miles to help me, I would have been suspended again as soon as I drove back home to Denton, TX. Jared Herbert is also to be commended for being very responsive to a phone call and especially for having a very qualified staff that cares about their clients. If I was not retired, I would have offered a job to Elisa. Her talent, caring attitude, and common sense are rare. I expect Schwab recognizes her abilities and she has a bright future ahead of her.

We had to replace our car on a trip we made to Dallas last week. We had planned on replacing the…read morecar later this year, but car problems en route made the transaction necessary earlier than planned. We located a replacement car on a Saturday and the dealership let us keep the new car as we would provide them payment from our account at Charles Schwab. On Monday, we went by Charles Schwab in Southlake to arrange the disbursement and met with our agent, Jake Bandy. Mr. Bandy called the dealership, acquired the wiring instructions, and facilitated the whole transaction. Mr. Bandy is a complete pro! He gave us copies of the wire and promised to contact us when it was complete. We returned to the dealership with the copies of the wire and the dealership gave us copies of all our car documents. Mr. Bandy called shortly thereafter and assured us the wire was sent. Everything is stress free when you deal with a great organization and Jake Bandy!

I love this branch! I switched all our accounts from Bank of America to Wells Fargo years ago and…read moreto this day, every time I go into this branch I'm reminded why I switched. From the person who greets you at the door, to the tellers at the windows, to the personal bankers, we receive excellent personal service. They are just so nice! It's difficult to find a bank with such professional, kind people in all areas and this branch nailed it! Special shout out to Sara, Michael and Wanda! Great service today and every day!

First Auto loan and get screwed up by a branch representative, who didn't understand by loan fully…read moreyet made decisions/suggestions for me with the dealership that later bit me in the rear, taking no responsibly for actions made. Now I'm being held liable for a mistake the branch made????? What a MISTAKE Wellsfargo what a MISTAKE...

Edna is very professional and I was able to handle my business with her just fine. She happened to…read morebe training some new employees when I was in and she was great in sharing her knowledge and experience with them. Edna is a joy to work with and she knows what is needed for you to have a good experience at check n go.

Been trying for 3days to complete my application. Was approved, but they added some random number…read moreto my account and now I can't get the verification code to e-sign my application. For 3days I have been trying and spoke to several people and all of them have been inept. No one can seem to fix the issue. Its the most inept company I have ever had to deal with. I recommend using another company.

I had an account at Northstar for over ten years, but when they sold out to Independent Bank, I…read moredecided to close it because Independent Bank did not honor the agreements I'd had with Northstar. For one thing, Northstar had provided free checks because it was a senior account. I could not even get anyone at Independent to tell me the exact amount new checks would cost. I was told, "PROBABLY about $25 for 100 checks". When I went into the branch to close the account, I was given NO documentation that the account had been closed. I had to ask for something. I got a printout of the zero account balance and a signature of a bank officer. VERY unprofessional.

Mike did call me to let me know my Medicare supplement was gone by up, then I got a letter from…read moreState Farm and was so shocked. My F plan just keeps going up! This is not Mike's fault but it is ridicules.

I have used State Farm, specifically this office for almost 2 years now and I will never go back to…read moreanother insurance company! They have always helped me with documents, alerts, and discounts whenever needed! highly recommend!

Today I had called several insurance companies to get quotes , they were all so time consuming and…read moreat the end , very costly . Thankfully I called these guys , Phillip was very helpful and fast. Got me my quote and new policy done in 15 mins ! Saved me time , and money ! Highly recommend them

Great customer service and they take the time to explain insurance and the best home policy you can…read morebuy on the market! The staff is very friendly and willing to serve you with all your needs!