Dr. B is an amazing dentist who listens to his patients! I have many rare conditions that most…read moredentists brush off. I explained my conditions and past experiences of dental procedures in the past, Not only did he listen he researched and understood my conditions! His calming demeanor made me feel very comfortable and I no longer feel fear going to the dentist! The office staff are always kind and caring ! Today I saw a new hygienist and she was also fantastic! Thank you all so much for all you do for your patients ! I am so pleased with the care I have received in the past two years!

As good as advertised. Wonderful group of doctors, hygienist and staff. Small town family dentist…read morecare with state of the art equipment. So much better than the volume base corporate dentist facilities. Highly recommend.

Back in 2024, the dentist convinced me that I needed four crowns on the same side. The experience…read morewas traumatic. I was in so much pain for several weeks. I had to return a week later for a replacement crown and was sensitive to cold and hot things ever since. Yesterday one of the crowns just popped off. I went to another dentist for obvious reasons. They told me that the crowns were never charged to my insurance. I am finding out that the dentist said it was for cosmetic reasons that I was given crowns. I was naive and not going through a good time when I agreed to this. I went to Burleson Dental off Wilshire and It was the best experience! The dentist was confused why I needed 4 crowns when I had great roots. Also it is confirmed the company just wanted their $12,000 payout. I am still trying to pay off this over $3000 bill that I had to pay. I am now convinced that Aspen Dental is the Great Clips of dentistry. Beware!

The receptionist needs to learn compassion. She walked away as I walked in, and I signed in. I sat…read morewaiting and was not acknowledged until I went back to the counter. So I'm not sure why the sign in sheet is there. While I was waiting for what was supposed to be my first appointment, I saw an interaction between the receptionist and an elderly man. She was acting irritated by him. He needed a tooth fixed that came off his dentures. She told him about all the extras they would have to do instead of just fixing the tooth. While talking he accidentally dropped the tooth on her lower counter. Where ever it landed, she acted annoyed and disgusted. She pushed something close to him, so he could dig around and get the tooth out. He had to stand on his toes to reach down and fuss with something to dig his tooth out. He also said that they had put in the wrong code for the dentures, and now his account is in collections. She did not look at him much at all during this encounter. After he left, I asked to pay some on his bill to help him out. She told me she would take care of him. I could tell she most likely would not. After hearing how they messed up his account, and how unhelpful and uncaring they are to their patients, I canceled my appointment and left. When a patient comes in they should be treated with kindness and compassion. Look at them when talking to them, and resolve the problem or get someone who will.

By far the worst mint location. I have been to the Dallas,…read moregrapevine, Arlington and now Burleson location. I've had amazing service at all other locations except this one. I am pregnant and they treated me like they have no knowledge or consideration at all when it comes to pregnancy. First, I requested to be at a small incline as it is not safe to be flat on your back. The DENTIST made multiple comments how that was uncomfortable for her because she would have to stand instead of sit during my filing. Making me feel like a total burden. Further, I waited a hour past my appointment to start my filling. Once started, she and the assistant talked about their relationships and religion and home life the whole time. It was extremely unprofessional. Then 1/2 way through the doctor told me she needed to go do other exams. So she left me 1/2 way done sitting there for another 20 -30 minutes to go work on other patients. So all in all , the appointment that should have taken 30 minutes took almost 2 hours. My advice, go to a dentist that actually cares about their work, and not their coming up vacation time. It's typically the office staff that are terrible and the doctors make up for it , but in this case, it clearly starts at the top and the staff follows along constantly apologizing for the dentist's behavior.

CHEMICALLY BURNED!!!! I have always loved the dentist, I…read morewent to Dental school, I've had most of my teeth, surgically extracted when they were loose as a kid because I love the dentist so much. This is in fact, the worst dental office I've ever been to, I don't know if it's because it's a chain, probably so, but I definitely won't be going back. My first experience was a cleaning and general exam, a typical exam, X-rays were taken, health history/concers discussed, followed by the cleaning. Everybody here seems as though they hate their job, nobody smiling at you. Nobody's telling you to have a good day or asking how your day has been, just seems like nobody really wants to be there . I have never had cavities, but I guess there's a first for everything. My follow up appointment was booked about a week later which I went in for, for someone who has never had a filling I did opt in for nitrous gas, I was told it was only a $10 extra charge just for it to be an extra $50 charge. I then had also asked for a whitening to be done, I assumed from my previous schooling that this is going to be an in office medical grade teeth whitening session, that was not the case! I was fitted essentially with a rubber Invisalign tray and given a syringe full of at home teeth whitener that could be purchased off the shelf at Walmart. Which, if you ask me being that they say teeth whitening on their website, I personally feel if it's not being done by the dentist then that's just false advertisement, but whatever. My biggest issue is that during my exam I was chemically burned! The dentist performing the exam didn't seem to be all that concerned, he did end the session only after I asked that we stop because I could no longer continue because it was burning so badly. No report was done. No photos were taken, no evidence collected whatsoever that I was harmed on their property. I left immediately went to Care Now, was informed that I was in fact chemically burned. They treated me, and sent me on my way. Did I get a phone call or a follow up from Mint asking how I'm doing; checking in on a patient that was injured in their clinic? Absolutely not! They didn't care one bit. 8 people in the office not a single one! Being that I had already paid for my services I reluctantly did go back to have the glue from past braces removed. The dentist this time was different. She on the other hand was fantastic!Unfortunately, I did not get her name, but her customer service skills and her concern for her patient is the only reason this review has two stars instead of one, and although she is a great dentist and has fantastic bedside manners it seems as though she's the only one who enjoys her job. Not only am I not coming back, neither are my peers. Do better!

I cannot say enough amazing things about this dental office! I am extremely fearful of the dentist…read moreand honestly hadn't been in years because of how anxious it made me. From the moment I arrived, the entire team made me feel calm, supported, and genuinely cared for. Dr. Ali is absolutely incredible. Not only is he gentle and patient, but he's also genuinely funny and has a way of lightening the mood without ever making you feel dismissed. He reassured me over and over that everything would be okay, explained each step in a way I could understand, and constantly checked in to make sure I was comfortable. You can tell he was truly meant to be a dentist...he has that rare combination of skill, compassion, and natural bedside manner that immediately puts you at ease. I left feeling confident and safe in his care, which is something I never thought I'd say about a dental visit. Amy and Valerie, the dental assistants, were just as wonderful. They were warm, kind, and incredibly reassuring. They made sure I never felt embarrassed or rushed and kept me calm through the entire appointment. Kristalyn, the hygienist, was gentle, thorough, and so kind. She explained everything she was doing and made what I expected to be a stressful cleaning feel surprisingly easy. She never made me feel judged for how long it had been since my last visit. For anyone with dental anxiety or anyone who has avoided the dentist for years like I did -- this is the place to go. This team turned something I've been terrified of into a positive, comfortable experience. I am so grateful I found them and will definitely be returning. Highly, highly recommend!

Over charges like crazy and they are shady. Tried to get me to pay several hundred dollars same day…read morewhen I already paid for the whole treatment plan weeks prior when I told her she had to "double check" then all the sudden it was "oh ok you're paid up". After the fact I got an email from a debt collector saying I owed $262 I called them and they told me my insurance did not pay the whole amount. I thought they check before hand? Could be wrong about that but there was no letter or call from them I had to hear about it from a debt collector. Total scam. Has happened twice now with their ridiculous prices. Will not be using them again!

You have to make an appointment for everything even if it is an emergency. I had a crown put on…read moreand the Dentist said to call and come in if it came out as it was a temporary. The pain was terrible, but they couldn't get me in for two weeks. Not going back there!

We absolutely love Alsbury Dental. We had been going to another dentist in town and we're so glad…read morewe switched to Alsbury Dental. First off the front desk staff are amazing.. giving us a breakdown of what's covered and our expected out of pocket will be. Their good faith estimates show how transparent this practice is. My daughter is on the spectrum and hasn't always liked going to the dentist, but she loves it here! Erica, the hygienist is TOP NOTCH! She was so patient with my daughter and was constantly reassuring her which I really appreciated!