We still go to Smiles at the exchange. We like the whole staff. Both dentists are very nice and…read moreprofessional. Would highly recommend them if your looking for new dentist.

Dr. Botti quickly returned my call on Thanksgiving for my crown that had come off. She met me the…read morenext morning, on her day off, and re-attached it. I've been going to that practice since I was 5 and will remain a customer for life. Chris

Having been a seasoned dental patient and due to living in various locations, I have seen several…read moredentists over the years, and I can tell you the Shelhouse team is superlative in so many ways. Dr Greg is the best anesthetist ( number) I have ever met, his gentle touch and affirming commentary go a long way in making you comfortable. From the delightful front office personnel to the highly skilled clinical staff, there is no better place to receive dental care. I strongly recommend DDC. Pete S.

Friendly attentive staff and far above average medical care. I have seen multiple dentists and…read moredental assistants at this office and have not had a bad experience once. The office staff are equally as kind and professional and are great at dealing with my hectic schedule. As an adult with a silly lingering fear of the dentist, I wouldn't go to any other office. They also get new technology in their office all the time which seems to be constantly improving their process and my experience.

I'm extremely disappointed in how my recent visits were handled, especially regarding communication…read moreabout insurance changes. In December, I underwent extensive cosmetic dental work, fully aware it wouldn't be covered by insurance. However, I scheduled a routine follow-up appointment for May--expecting it to be covered, as all my past routine visits had been with this office. After that May visit, I was surprised to receive a bill. When I called to ask why, I was told that as of January 1, the office no longer accepts Tricare--yet I was never notified. Apparently, letters went out in December to affected patients, but I was "accidentally left off" the list. Had I known this, I never would have proceeded with cosmetic work here, knowing I'd have to pay out of pocket for routine follow-ups. To make things worse, I was asked to sign a form at my last visit, which was summarized by the hygienist as "just confirming we expect this to be covered by insurance." That left me with the impression that nothing had changed. Only later did I learn this was not the case. This kind of oversight is not just inconvenient--it's costly. I feel completely blindsided and misled, and I'm now stuck with a bill for something I had every reason to believe would be covered. Patients deserve clear, timely communication--especially when it comes to something as important as insurance coverage. I won't be returning.

I had seen another local dentist faithfully for 15 years, never missing a cleaning. I left because…read moreof a plethora of things that stacked up. On top of poor customer service, I started to get the feeling the actual dentist was not great, despite all his high-tech appliances and seemingly large staff (that somehow were always changing...). I love my teeth, and I have only had issues with one of them since childhood, which needed a crown. Well, after years of a clean bill of health at each cleaning (even paying extra for more frequent x-rays that my insurance doesn't cover because, again, I love my teeth), I changed offices to Dr. Nguyen at Centerville Family, and I had 2 SERIOUS cavities that had been brewing for YEARS. LITERAL YEARS. So much damage. DR. Nyugen refused to throw the previous dentist under the bus. But I could see them in the photos and x-rays and I am NOT a dentist. Because the teeth were in the top back, I could not see the damage when brushing, but my goodness - how could a dentist miss this?? I was crushed. Dr. Nguyen repaired them (filled a cavity and then replaced my crown and it was so much better than my first crown, I cannot even believe I suffered so long with the first one - old dentist told me it was normal to feel discomfort for 6-18 MONTHS! And I believed him!). I had my crown finished off this morning and I feel completely normal. The staff here - NIGHT AND DAY DIFFERENCE. Again, why did I put up with horrible customer service for 15 years??? So KIND at Centerville!

This review is about billing procedures , Insurance coding , customer relations, and office staff…read morecommunication . In the fall of 2025 I was told by my dentist that it would be better to pull one of my teeth in front and bridge over it than just doing a repair . I decided I'd like a second opinion so I contacted my insurance company and was told that they pay for second opinions. They helped me find a Dentist near me- " Rahn Dental" that they deal with . I called told the receptionist what I wanted to do and she set up an appointment. As always there was a mountain of paperwork and on which I wrote several times I am here for a second opinion only and had no intention of leaving my dentist of the last 30 + years. A few weeks later I received notice in mail from Met Life that they sent them a code for a limited oral evaluation and the x-ray instead of a consultation . I had already had that within the limited 6 month period from my regular dentist. I got the proper code and called but got nowhere with Rahn staff. Keep in mind that Met pays $63.00 for this so it isn't about trying to cheat a dentist out of his pay as my full bill is 66.80 as it stands. A person at the insurance company then offered to at least call and ask Rahn to re-code the bill on my behalf . I heard nothing more until 2-17-26 when I opened my mail and had a bill claiming I was over 90 days late on payment . I called at 2pm on the 17th and again at 4:45 leaving messages to call me both times. no answer no response . About 11 am on the 18th I walked into the Rahn office to talk about it and was again shrugged off. I am 70 years old and I talk with my hands, somehow this intimidates Shannon who for some reason makes a bigger than life deal about it and claims the conversation has to be over because of it. She claims that Dr. Quinttus coded the bill , so I asked Shannon to have him call me since he is the only one who can change it. Other than that the dentist's here seem to be quite busy and I had no problems with Dr. Quinttus . If office staff was more attentive and coding and communication was better I'd have no trouble making them my regular dentist if something ever happened to mine.

Emergency Dental repair! I called office got in at 8am the next day and had the exam and repair…read moredone all in the same appointment! Now that is customer service! Dr Heather was pleasant and professional and so was the restoration specialist Lexi I believe her name was. Made an appointment for a comprehensive exam. I'm hoping I have found a much better practice than the one I came from!

I am very pleased with the kindness and thoroughness I experienced at DDS. Sue was friendly and…read moreexplained every step well. Dr. Brown was just as nice and took the time to ensure I understood everything. The staff was all very friendly and helpful, and they were experiencing an internet outage at the time! No stress was shown by the staff during that loss of internet. The facility is attractive and clean. Very impressed!

We love Dayton Dental Solutions. They are the best at cleaning but also teach you how to care for…read moreyour teeth.

Staff was very friendly and helpful. Dr Starkey has a wonderful bedside manner that made me…read morecomfortable. She is also very knowledgeable. I have been in the dentist chair since second grade with a lot of dental work done and was about to give up on Dayton dentists. She seems well equip to take care of me.

I haven't been to the dentist for some time and was a bit apprehensive about it. The one thing I…read morehad to have was a holistic approach. Dr. Starkey was wonderful, as was Sydney. I now have a plan and look forward to proceeding. It was a wonderful experience.

Another visit to Dr Passidomo and the same great , friendly , personal service from the front…read moreoffice staff , the hygienist and Dr. Passidomo . Massage chairs !! Amazing how they go beyond measure to assure their patients are comfortable and at ease . Highly recommend !

I wanted to share feedback from my recent visit. The dentist and the dental hygienist were…read moreexcellent--professional, kind, and thorough. I really appreciated the care I received during my appointment. However, my experience at the front desk was disappointing. The front desk staff member was rude and disrespectful, and the interaction escalated enough that another staff member stepped in and helped resolve the situation. The way I was spoken to made me feel uncomfortable and disrespected. I can't say for certain what motivated it, but it did leave me feeling that I may have been treated differently. I'm sharing this because I value the clinical care here and hope the front-desk experience can be improved for all patients.

I have been going to dentists since I was very young. I've never had an issue with any dentist…read moreever. I can endure great pain and have tolerated everything a dentist has thrown at me and never complain. I saw John Gallagher at Yankee Dental. Right away I were put off by his bad energy. He walked into the room, didnt introduce himself, didnt ask how I was doing.. just cold, negative, and dark. He gave me the standard sedative and began workin. During the process he dumped some kind of chemical in my mouth. They did not perform a suction of the loose chemical setting in my throat. I accidentally swallowed some and proceeded to gag. The chemical tasted similar to that of chlorine. it was very harsh and caused uncontrollable gagging. They still did not offer me any rinse or suction. They proceeded to let me gag on the residue. When I finally was able to lay back , I gagged a little more as John attempted to drill and he threw his hands up in the air out of complete frustration.. he was very irritated and showed it visibly. i've never seen a dentist act so rudely or inconsiderately with lack of care or concern for their patient suffering. My gagging really perturbed him and he walked out of the room. He didn't say anything. He didn't act like he cared about my suffering, and he never offered her a rinse and a suction. He continued to let me gag on the chemical. My spouse had to ask for the aid to give me water and suction. Still, I did not complain or say anything. I noticed he was very rude to his female staff, too. He talked down to his aide. It really offended me to hear him talk down as if she is a slave to his authority. To be honest, I've never encountered a dentist so heartless or incompassionate. 40 years of heavy dentist work and zero problems with any dentist and John tells me I have to go somewhere else because I'm too difficult to work on. If you choose this dental facility... avoid John Gallagher at all costs. Unless you just enjoy abuse with lack of compassion. I never leave review... especially negative ones. I always believe in finding the best in everyone. Unfortunately there was no goodness in John Gallagher. I'm very hurt by his approach and lack of compassion.

Had an implant and dentures thru Yankee Dental. The procedures were done very well. The follow ups…read morethat I have had were excellent. I was treated very well by everyone there I highly recommend them

First time these people made me upset was when we arrived 12 minutes late, although our appointment…read morewas scheduled for an hour, and they rescheduled us... instead of letting us get the other 47 minutes of our scheduled appointment time. Today, we arrived, and was told that we were not even scheduled! They stated that the appointment that was scheduled for today was actually completed on March 31st. We were here on March 31st but did not get the service that day! I was told that they would have a manager call me but that was also told to me before?? I'm not impressed with this place whatsoever. I live across town and don't have time for this.

Tried making an appointment for over a year. They rescheduled me 3 times and each time it was due…read moreto their hygienist having to leave for an emergency... each time I rescheduled they pushed me back another 5-6 months, making no effort in getting me in sooner.