This experience really changed how I feel about shopping with Room & Board…read more I understand the outlet model. I understand inventory turns over quickly. I understand that outlet purchases have to be made in person and that items can't be held. What bothered me was the refusal to answer a very basic question: "Is the item still there?" I live downtown Chicago. After renting a car, I had driven out to the outlet and found several pieces I liked, but couldn't immediately make another trip. I called because I didn't want to drive all the way back out there for nothing. I was told they don't provide outlet inventory information because it could create a "domino effect" with people calling about items that may sell before they arrive. I understand that inventory isn't guaranteed. But I'm not asking for a guarantee. I'm asking for information. "It's currently here, but it may sell before you arrive" would be completely reasonable. Instead, the answer was essentially that they simply won't tell you. I even tried going to the Room & Board location near me to see if someone there could call the outlet and check. I was told no five different ways, each response becoming more and more unacceptable. And that's when I thought: This isn't really about inventory anymore. This is about customer service. I was already a potential buyer. I was willing to make the trip. I was trying to figure out whether it was worth making the trip. Instead, I went home and started looking elsewhere -- and found comparable pieces online that were easier to purchase and had more flexible return options. So yes, maybe this is simply Room & Board's business model for its outlet. But customers are also allowed to decide that the experience isn't worth it. I'm perfectly willing to accept "We can't hold it." I'm perfectly willing to accept "It may be gone by the time you arrive." What I don't understand is "We won't even tell you whether it's there." That's not a great customer experience, and it's enough to make me take my money somewhere else. And maybe that's the point but that's another issue I don't care to tackle here.

Showroom in the front, outlet in the back. All staff we encountered were friendly but not pushy and…read morelet us do our own thing browsing. You've got to be quick in the outlet if you like something! We found a couch that we liked reasonably well (it wouldn't have been my ideal color but for such a hefty discount from list price we would accent it with colorful pillows and deal), but we wanted to check one other place and also grabbed lunch, which all told took about an hour. Came back and the only couch that was gone was...that one! It wasn't meant to be, obviously, but I couldn't believe how fast that moved. They have lots of options for living room, dining, bedroom and outdoor furniture with a modern aesthetic. Not as big a showroom as the one in Chicago, but the addition of the outlet is a bonus here.

I am only giving five stars to the repair technician, Tom , when my opinion is the only bright…read morelight to my experience with Steinhafel. He came to repair a chair and was timely, communicative, and did a beautiful job. I wish my entire experience had been as excellent as my interactions with Tom. An asset to company for sure, Steinhafel.

Went there two weeks ago to look at sofas. These are expensive sofas are not inexpensive and we…read morewere inquiring about a rug. I merely inquired about a rug and ask the lady and I won't mention her name but asked her to just give me a quote she made us wait 30 minutes and then said I was writing it up. I said I never said I was buying it. I just wanted a quote and was pushy and just very abrasive. I told her she was worse than a used car sales person and had to walk out of there will never go there again

There are so many places to shop for and purchase furniture it can be overwhelming and confusing…read more I've driven by Penny Mustard many times and to be honest I was drawn in by both the company's name and the sign in the window advertising 93% American Made. Purchasing American is important to us and it is very difficult to find furniture that is still crafted in America, even the most recognizable name brands in home furnishings have off shored manufacturing. I'm glad we found Penny Mustard and Cathy O. She was not just friendly and professional, she listened closely to what we were looking for and guided us to the right products for multiple rooms in our new home. Hands down the quality of the furnishings is the best on the market and most are crafted, not just in America but right here in the heartland. The best part is the pieces are often custom crafted just for you and to your exact specifications. It is an investment, but the best value for the quality of craftsmanship. The outstanding customer service continued after the sale. I can confidently recommend Penny Mustard as your first stop when furniture shopping.

penny mustard's furniture's purchase was good, salesperson was helpful and knowledgeable ended up…read morepurchasing around 22k worth of furniture but at the final part of the purchase we also got a montage (mfs)premium complete protection plan for the amount of almost $900, what a complete waste of money we have had a couple of issues with the furniture; first it was a switch that failed for the recliners,took several months for them to figure out how to get the right switch but penny mustard themselves had to take the switch out of a showroom recliner after we had to contact (bbb).now as we are nearing the end of coverage all the backs of the couches have become wobbly and almost unsafe.we filled out all the forms necessary andtook multiple pictures to verify the issues-24 hours later we received a email from montage (mfs) that the issues are considered normal wear and tear??what a total rip-off of customer satisfaction!!!!! word of caution do not buy an extended warranty-it covers nothing!! a lot of wasted money! penny mustard has lost a good customer-

Wow what scam of a furniture store and total ripoff $ place!!!…read more See attached photographs and prices Service on a Sunday is non-existant to rude. VERY AGGRESSIVE SALEMEN (All men, sadly no women) I tried out on of their sofas to give it a fair chance and it felt like basic motel furniture Just a poor selection and nothing felt modern

This place wasn't bad when they were in Villa Park, moving to Downers Grove would end up turns out…read moreto make everything messier. First of all, the furniture quality and service are inconsistent. You'd think after a move like that they'd have their process down, but somehow the whole thing feels disorganized from start to finish. The candy is wrong. Not just "oops, different flavor," but completely switched out like no one checks what they're handing people. At this point it's almost impressive how reliably they mess it up, even when the candy is the one thing I can actually confirm in my hand immediately. One day it's smarties, chocolate chip cookies and lemon heads. Another day it's ALL sugar cookies, fruity tootsie rolls, and mints. If you're going to advertise a move for a fresh start, do it right. Stop scrambling, double-check your orders, and for the love of money, stop switching the candy!

The Dump is a huge store with a mix of older, outdated furniture and some designer pieces. The…read moreprices felt high, especially for items that have clearly been sat on many times. I even saw kids rolling around on the couches and mattresses, which didn't help. Customer service was good. We were greeted and helped right away when we walked in. But for the prices, you might be better off going to Darwin Furniture or Ashley if you're looking for more modern pieces that haven't had as much wear. It's definitely a dump.

We only came to browse around since we've never been here before. The store is big with a good…read moreamount of selection for mattresses, bed sets, couches, recliners, etc. I can't say too much since we didn't make a purchase.

It is a great furniture store!…read more And I am so happy to setup my first home with all the furnitures bought from them. They are so patient , and helped to show me the great value stuffs for each item of my furnitures. And great service when they delivered and setup every single piece of the furniture in my place. Thanks very much.

I received exceptional customer service with great pricing and value, I highly recommend you visit…read moreto the store, you won't be sorry...... I'm confident you'll find what your looking for! Best Wishes, Kim

It's a true showpiece restaurant. If you have a date to impress or family from out of town this is…read morethe place. I've gotten the lobster roll a couple times and I love it. Each time I've been here everyone gets something different, which I think says the menu has a good variety. The wine selection is good, and they have a couple affordable options. The outdoor waiting area is excellent if you get there early for a reservation and the weather is cooperating. Wait staff is very considerate. Overall great place. Some may feel the price is too high for the value, but when you're there it's one of those places. There isn't another place like it outside of Chicago.

We came on a Saturday afternoon for lunch and most parties were celebrating one thing or another. I…read moreimagine the restaurant would be more enjoyable during the summer on the rooftop. There is no kids menu so I ordered the cheapest thing I could find for my small human-Swedish pancakes. I had the lobster roll while hubby had the Aussie steak and eggs. The lobster roll was pretty standard but wasn't amazing. It was small and didn't have any other sides. Service was spotty. We had to ask a few times for water and felt like we were forgotten at times. Let's be real. RH Oak Brook is a beautiful restaurant that is mostly for the vibes.

Michael and Andrew were very helpful in getting outdoor furniture that we purchased at the oakbrook…read morelocation into our car. At first, it seemed like it wouldn't fit but they were kind enough to help us with it so that we did not have to make a second trip. They were the best! They were very helpful in the store as well with letting us know the sale going on, return policy, and the available inventory of the pieces we wanted.

My heart was soo happy walking into this World Marjet and finding Ube Honolulu Cookies! Besides…read morethat I love the variety in the food section and spend the majority of time here. I also like the unique finds in clothing, accessories and housewares. The variety is greater than what we have in the city, so I am happy to stop by when in the area.

Walked around for approximately 20 minutes and no one greeted me or offered me help. There were at…read moreleast 8-10 people working there just sitting at their desks. Very rude and unprofessional.

We met Cara, who is no longer with Arhaus last August to buy quite a bit of furniture-family room…read moresofa, kitchen table & chairs, kitchen counter stools, dining room table & chairs and 2 area rugs. She forgot to order our dining room table, which has an 8 week delivery and we were hosting 40ppl on Thanksgiving with no table and this was Nov 16. I had to prove from emails that she forgot to order it. They didn't believe me that I would order a house full of furniture, 8 chairs and no table. Anyway, they were able to get it delivered in early December which was fine. The quality for the price is terrible. Our kitchen table delaminated and lifted. The table base was separating from the wood. We had the table replaced 3 times. And when I call the store for help no one calls me back. Crappy customer service on top of it. My advice-stay away! Plenty of other high end stores to buy from. This isn't it!!

Not only are their products not quality, their customer service is not kind or helpful…read more We purchased a dining set in April of 2022 and by October of 2022, one of the chairs had cracked underneath with about 90 hours of standard use. They have not been able to offer a replacement chair or parts, and have only offered us to buy 4 new chairs at a cost of $172 plus shipping. They do not stand behind their products.

I purchased a Queen Day Bed for my son, who's been quite ill…read more He had been sleeping on the mattress until I was able to make arrangements to pick up the item. It's difficult getting out due to his current state. I rented the truck and picked it up in Aurora. There were 4 pieces in all. My son's apartment is not easily accessible, several flights of stairs to carry up the bed, just to get to the elevator! Did I mention I'm a Grandma! This was not an easy task, but I managed it. When I opened up the first box, the right side arm was covered in MOLD! when I notified Baxton, rather then them coming to get it and bring a replacement, they expect me to rent another truck and bring it back! HORRIBLE CUSTOMER SERVICE