I suggested this hair salon to one of my best friends, a bride, that grew up in the area but wanted suggestions on places for our hair to be done for her big day.
The bride and 4 bridesmaids sent in pictures the week before to show out stylists what we were interested in for the day. After sending 2 picture into the phone number provided, I was ready to go with a textured bun.
Upon that day, I directed the stylist 3+ times on how to manage my hair. (I have never had hair problems before, including the wedding I was in just 25 days before) After directing and asking multiple questions, my hair was done. I looked like George Washington with hair puffed up but pulled back just tight enough to shape my face to look more masculine. She asked if it was okay and I told her it was a textured bun.
About 5 minutes before leaving, I went up to the stylists that completed the bride's look and communicated with our party the most. I told her that I was extremely unsatisfied with my hair, but this day was not about my wants and I was not trying to cause attention because the bride had high anxiety already. I also let the woman know that I would not be tipping my stylist for the day.
Once we arrived at the venue, another bridesmaid took my hair down and curled it, re-bobby pinning it to the top of my head.
Unfortunately, work and life became incredibly hectic and I did not reach out to Charise right after the wedding. After about 10 days, I called and spoke to Charise herself about my disappointment in the service. She said, "Thank you for sharing with me. I will get back to you." A week later I called and it was her day off. Now, a week AFTER that, I called and said I had not heard from her and she said, "Well you called last week on my day off" Yes, yes Charise I did. But you said you would reach out to me....moving on.
Charise's response was that she could not refund because Julie was the one that paid. (Julie paid and we paid her) I agreed, but asked that she pay Julie the $50 spent on the updo that was undone. She said she needed Julie to contact her. I told her I was sorry she ran her business in such a way to not satisfy customers. She said she was not sorry that was how she ran her business. She also had told me she saw pictures of the wedding and my hair was 'beautiful'. Which I then told her it was redone by a party member so I didn't look like a colonial, presidential candidate in a powdered wig. Which also should not weigh as heavy to her because I was expressing that it was not what I wanted or asked for of the stylist in which she was defending.
All in all, I would not suggest going to this salon for updos, I don't know if I'd trust them to satisfy a haircut either. Yes 3 bridesmaids went in, 2 came out unhappy with their hair. Those don't sound like good enough odds to me.
I was uncomfortable enough to make a yelp profile and make this my only review...... read more