We visited Char on a Saturday night and asked to find a table for four without a reservation/booking. We were told that we could be seated, however, it would be a 'relaxed' dining experience because they was a party of 18, and 10 before us. We understood and jokingly said we weren't in a huge rush as the restaurant was only two thirds full. We were soon seated ordered drinks, and shortly after gave our order. Another round of drinks later we ordered some bread because we were told it would be a while as the table ahead of us had not received their food yet. It was almost as if a restaurant can only cook one tables food at a time and the kitchen could clearly not handle the restaurants capacity.
We finally received our meals and 3 of the 4 were steaks while the other being salmon. The three steaks were good as we all finished our meals since we were starving of malnourishment at that point. The salmon dish was undercooked and we kindly asked for it to be cooked additionally and sent it back to the kitchen. When it returned it was still undercooked, inedible, and re-plated on the same plate. We returned the dish because of this as the complimentary items were cold.
The young waiter was inexperienced and unsure of how to handle the situation, however, the manager/owner never came to follow up with us whatsoever. It was removed from the bill, as it should've been, and we had to wait an additional 10 minutes after we received the bill to complete payment with our credit card.
As one of the few higher class restaurants in Mooloolaba you'd expect more from Char. read more