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    Chapman Mazda

    4.1 (8 reviews)
    Closed 9:00 am - 8:00 pm
    Updated 1 week ago

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    Ciocca Subaru of Pleasantville

    Ciocca Subaru of Pleasantville

    2.3
    (10 reviews)

    I bought 2026 OUTBACK on 12/31/2025 but at that time my 2023 LEGACY supplement warranty was 18…read moremonths left for coverage. I talked finance manager "18 months left how should I do." and he said "I take care of you don't worry."but he didn't do anything till Apl. I didn't get any information from Ciocca Subaru. So I called my sales "how is going on?" for 3 times Jan. Feb. Mar. but I didn't get any call from finance Mag. When I visit office in Apl. I talked finance Mag. He didn't do any action till Apl. My cancelation of supplements warranty was Apl. I talked finance Mag. but he said just "I'm sorry." I lost some money cause his lazy job. So I don't recommend that dealer. I think service Mag. also not good.

    I needed some Subaru parts that I already had the part number and prices thanks to online parts…read morelookup, so I went to the dealership to hopefully get what I needed, walked up to the parts counter and waited for the parts guy to walk over from the other side of the room. He didn't!!! He never got off his stool and yelled across the room can I help you? I said I needed a part(I wasn't entertaining yelling back across the room). He said for what kind of car? I quickly looked around to make sure I did in fact go to a Subaru dealer, and I said for a Subaru??? Then he gave an attitude and asked what model? I said I already had the part number and I wasn't going to yell across the room, and he went right back to what ever he was doing before so I walked away and went to service to just ask a couple questions with intentions of coming back to parts after Juan decided to do some work. I walked back and there he was still on the stool and he yelled "Are you ready now" so I was getting angrier by the minute but I still needed the part so I read my part number and he said it didn't exist and then asked for the VIN which I didn't have available but I said the car came from here(Meaning that exact dealership) and I guess he didn't understand me because he asked if I had even been there before and I gave him a perplexed look with a straight forward answer, "The car came from here, STILL" and he was being more of a Douchnozzle and actually got off the stool and walked over and grabbed my paper with part number and pricing info. He went and tried to look it up again and could not find it. a few moments later I saw he was on the screen and scrolled past to another and I had to tell him to go back to the previous screen and the part was on that page. Keeping in mind he was back to sitting on that damn stool again!!! so he asked how many I needed and I said 2 and he said they only had 1 so I was pissed at that point and said so why did you even ask how many if you only had one??? he went and got the part which was $2.37 retail and a commercial shop selling price of $1.73 cost. He charged me the retail price with no discount which isn't the end of the world. But he was a jerk the entire time and last week I needed a mirror and same guy on the phone didn't give a commercial shop discount so I went to another dealer and that mirror was almost $100.00 less. When I paid and actually got the receipt I looked and the part number on the invoice was the exact part number I had that he took from me. If Ciocca management reads this review the guys name was Juan and you should call in to parts and if he ever answers the phone see how he acts and treats the customer, especially commercial customers. Also do a secret shopper and see how he acts in person as well. And for the love of god get rid of the stool because his ass seems to be glued to that seat and is preventing this guy from actually doing his job properly.

    Chapman Mazda - car_dealers - Updated July 2026

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