So we arrived for a cream tea after a lovely walk. I ordered green tea my husband ordered a CAFETERI of coffee. 2 scones and jam and cream.
What we got was:
Green tea in a paper cup
Scones in a card board box ... No plates expected to make them on a dirty table.
CAFETERE of coffee was served in a paper cup with milk already added.
There was a difference in price with a normal coffee and cafetere so we paid for a cafetere and got a normal coffee
When owner was challenged he became angry aggressive rude and unhelpful and was about to shut the door in my face when an angry wife came with a knife in her hand. I said why are you coming at me with a knife her reply was I'm busy and working!!!!!
Very aggressive lady with attitude who couldn't take any constructive criticism!!!!
My husband then came over as heard the commotion and she was aggressive with him even asking how old we were which is totally irrelevant... Which lead to her boasting she was 67 and still working hard!!!
I then asked for a refund as what we were served does not reflect the price paid. Flatly refused as don't do refunds...
There were other people there who had cafetere and China. When we told the angry couple owners there reply was... but they are guests/friends!!! Well.. what are we.. not friends but we are paying guests!!
This was an upsetting day for myself and husband and won't be letting this go and we will be informing the local police. Tourist board..and trading standards.
The lovely tea room will be no more when we've finished with them.
As customers weve never ever been spoken to like that let alone been threatened with a knife by a pensioner... Awful awful experience!!
Avoid this place let's get them shut down oh unless you're friends then you're treated with China and respect read more