Today 8/1/2026. I have been a customer at CVS for more than 18 years, and I recently contacted the…read morepharmacy to ask about a prescription price increase. While I was driving to pick up my medication, I called and began explaining that the price had gone from $18, then $22, and now almost $40. Before I could even finish my first sentence, the person who answered (pharmacist Daniela) cut me off abruptly and said, "Ugh, just give me your name."
Her tone was dismissive, impatient, and completely unprofessional. She did not allow me to finish speaking and talked over me repeatedly. When I told her that interrupting me was rude, she continued to speak over me again. I then said I preferred to talk to someone else instead of someone who was being rude, and she responded, "Well, I am the pharmacist, and if you want to talk to someone else you will need to call on Monday." She then hung up the call. This was not a disconnection--she intentionally ended the call.
When I arrived at the pharmacy moments later, I approached her and asked if she was Dr. Daniela. I told her it was rude and unprofessional to hang up on a customer. She replied, "Well, you said you didn't want to talk to me," which shows she was fully aware of her behavior and chose to escalate the situation instead of resolving it. I explained that I said I didn't want to speak with someone who was being rude--not that she should end the call.
Throughout the conversation, she made faces, laughed, and ignored what I was saying. At no point did she apologize or make any effort to address the concern respectfully. Not only was this behavior unacceptable for any employee, it was especially concerning coming from the pharmacist--the person who should be setting the standard for professionalism and patient care.
As a healthcare professional, she should have listened without interrupting, spoken with respect, and used a calm and professional tone. A simple response such as, "I understand your concern--may I please have your name so I can look up the prescription?" would have been appropriate. Instead, her behavior showed impatience, disrespect, and a lack of basic customer service skills.
I have been a loyal patient at this location for many years, and this experience was extremely disappointing. Patients often come to the pharmacy dealing with illness, stress, or other challenges, and the last thing they need is disrespect or attitude. Her conduct does not reflect the standards of care or professionalism expected in a healthcare setting.
