Usually this place is decent but tonight we came in trying to buy a thermometer at 9:50 and they wouldn't even let us in, store closes at 10:00 not 9:50. read more

Today 8/1/2026. I have been a customer at CVS for more than 18 years, and I recently contacted the pharmacy to ask about a prescription price increase. While I was driving to pick up my medication, I called and began explaining that the price had gone from $18, then $22, and now almost $40. Before I could even finish my first sentence, the person who answered (pharmacist Daniela) cut me off abruptly and said, "Ugh, just give me your name." Her tone was dismissive, impatient, and completely unprofessional. She did not allow me to finish speaking and talked over me repeatedly. When I told her that interrupting me was rude, she continued to speak over me again. I then said I preferred to talk to someone else instead of someone who was being rude, and she responded, "Well, I am the pharmacist, and if you want to talk to someone else you will need to call on Monday." She then hung up the call. This was not a disconnection--she intentionally ended the call. When I arrived at the pharmacy moments later, I approached her and asked if she was Dr. Daniela. I told her it was rude and unprofessional to hang up on a customer. She replied, "Well, you said you didn't want to talk to me," which shows she was fully aware of her behavior and chose to escalate the situation instead of resolving it. I explained that I said I didn't want to speak with someone who was being rude--not that she should end the call. Throughout the conversation, she made faces, laughed, and ignored what I was saying. At no point did she apologize or make any effort to address the concern respectfully. Not only was this behavior unacceptable for any employee, it was especially concerning coming from the pharmacist--the person who should be setting the standard for professionalism and patient care. As a healthcare professional, she should have listened without interrupting, spoken with respect, and used a calm and professional tone. A simple response such as, "I understand your concern--may I please have your name so I can look up the prescription?" would have been appropriate. Instead, her behavior showed impatience, disrespect, and a lack of basic customer service skills. I have been a loyal patient at this location for many years, and this experience was extremely disappointing. Patients often come to the pharmacy dealing with illness, stress, or other challenges, and the last thing they need is disrespect or attitude. Her conduct does not reflect the standards of care or professionalism expected in a healthcare setting. read more

Why does it take over 7 hours to "process" a pain medication? Such a blasé no rush attitude about someone suffering serious pain from a kidney stone. read more

Terrible customer service. On hold 30 minutes waiting on the pharmacy for a flu prescription. Never came to the phone to at least say go somewhere else, we don't want your business. Sorry management and pharmacist that surely could hear the phone ringing. If it was up to me they wouldn't get a red cent from me but unfortunately this dang pharmacy is the one that the insurance offers and is the closest. I'm glad I'm not dying and needing this medication now. I would give them 0 stars but it has to take at least one to post comment. read more

Terrible customer service. I went in today to pick up a prescription and there was one customer ahead of me. There was no one at the register but someone working in the middle section where they prepare the medication said "someone will be right with you", right after this 2 other employees, a male and female started talking about getting a $1000 bonus by doing vaccines and just carrying on with this conversation while we were waiting to be helped. The customer in front of me turned and said "they having a side bar conversation while customers are waiting" and I knodded in agreement. That's when one of the employees asked the customer "what did you say" and the customer told her what she told me ...but the way she did it was rude and when the customer responded she just said "ok" and still continued the conversation with the male employee but then said "oh I don't work here". By this time 2 other employees came up to the register to help us and then the pharmacist came over and apologized to the customer but then started explaining that the person that was now helping was off the clock and that she didn't know there were customers waiting but she was working on something else. The pharmacist never took accountability. The experience at this location is by far the worst that you can ever experience. I just grabbed my medicine and walked away. I just appalled at the lack of leadership and customer experience that exists at this location read more

The SLOWEST and minimally stocked pharmacy I've ever used in my life! They receive a lot of business; however, so does Chick-fil-A and they always service efficiently and quickly. Last month, the pharmacy waited until 8 pm (they close at 9) one night to call me to inform me that they didn't have any inventory for prescription I needed for some chronic pain. I was pissed because all I wanted was some relief. So, I had to call another pharmacy myself to see who had inventory. Today, I've been in line for about 40 minutes. Thought to write a review because they are annoying. Whoever owns this location needs to come up with better operations strategies. read more

CVS Pharmacy - a red car parked in front of a pharmacy - Drugstores Near Me - HOUSTON, Texas

If you have an entire day to wait in line for you prescription go here! Want to see the definition of slow service please go here! Wow painfully slow! I use to be able to drop my prescription off and wait on it faster than going through the drive thru! Y'all need a new way of getting folks in and out, period! read more

I absolutely despise this place. It usually takes me less time to get over being sick than the time it takes actually get the medicine. These people are slow and inefficient and they're always out of medicine. And I'm not sure how they're always out of medicine because they don't actually fill anybody's medication. This place should be lucky because our insurance forces us to go to CVS. At this point, I've been paying cash price so that I can go anywhere else but CVS. This place should be closed down. This is not based on one experience,, this is repeated uses of this pharmacy. And again, our insurance requires us to go to CVS. This is the closest one, unfortunately. read more

Stopped by this pharmacy and a lady by the name of Agatha Help me she didn't even smile. She looks like she was sucking on a lemon, horrible customer service. If she's having a bad day, she should just stay home instead of helping customers. read more

They are ALWAYS hanging up on you when you're trying to speak with the pharmacist. Idk if they think that s* is cute?? Then when you immediately call back (because you need to speak with the pharmacy!) they want to have an attitude as if you're not a patient that needs assistance of some sort. All of them are so rude. If you hate your job that much, just quit. read more

The cashier behind the register is the most rudest clown with a control issue. I have ever meet. She kicked me out of line because I did not walk all the way around the isle when no one was standing in line at the time. Kept thinking I must be on an episode of SNL! Never returning if I'm going to be treated this way. read more

This pharmacy is absolutely terrible. The pharmacy staff, mainly the pharmacy techs, are rude. I wouldn't normally come here, but it's closest to my house. I'd much rather be inconvenienced next time and go to a different location. read more

I didn't know it was possible to be this inefficient. I have tried over and over again to give the employees the benefit of the doubt, but they have proven themselves time and time again to not only be incompetent but slightly egotistical, seemingly spiteful, and amazingly inefficient. I had dental surgery, these people are in a position to provide meds that prevent complications from that surgery from arising. 3 hours to fill a prescription. Every month, attempt to pick up medication, because it's a controlled substance and my skin is a little too dark. I am not afforded basic human decency like, picking up my medication a day early because I have a LIFE OUTSIDE OF playing curtsy to CVS. Absolute trash. Avoid giving them any money if you can read more

The only reason I'm glad I can give one star is for the woman who helped me when picking up my husbands prescription. She was nice and helpful. My husband had spent nearly 12 hours at an ER today and came straight to CVS to drop off his prescription. We're new to the area and new to this cvs. The girls at the front were not helpful at all and treated my husband like an annoyance. You would think they would be kind to everyone but especially someone who still has an iv bandage and hospital wrist still attached to them. We will never come here again. read more

This is the worst pharmacy ever. They sent a text to me stating my prescription was ready. When I get there it's not. I leave. 20 minutes late I receive another text 2 prescription are ready, I go back the young lady at the pickup counter walks away. She's the only one here and the line is getting longer. I tried going through the drive through but that is the longest process ever. Just know the customer service is horrible read more

The pharmacy at this location is hands down one of the worst/slowest store I've ever seen. I would rather drive to a farther location.

Was on hold with the pharmacy for about 20 minutes, someone picked up for about 5 minutes without saying anything, then put me back on hold. I gave it a star because the hold music is nice. P.S. I was able to proofread this a few times and I'm still on hold. :) read more

My husband has gone to cvs on wallisville a few times to try get a passport photo taken. The first time they said the guy wasn't available then they said that the cameras are broken. Can we fix the issue please? read more

Horrible man at the register when we went to pick up moneygram transfer and he did not want to give us our money!!! He kept asking us all loud HOW MUCH IS IT YOU ARE RECEIVING!! And kept repeating the amount!!!! Stupid!!! Acting like he wanted us to get robbed when we left!! It's a snowstorm and no one is accepting cards and We have 3 kids who are hungry!! And people are just so insensitive and just plan mean for no reason!!! This is why the US is messed so much because of people who don't have hearts!!!so we have to pay with cash but the rude worker could have been a little more discreet!!! Horrible attitude!!!! I'm not going here again!!! Zero stars!!! read more

Went to pick up my Humulin N insulin prescription from autofil. Doing renovations in store. When check out person in pharmacy pulled my prescription it was not in fridge. I questioned that it wasn't in fridge and she lied and said it was just filled. I know it was a lie because they called three days ago that it was ready for pickup! I declined the pick up! Hope they dont sell it to someone else!! read more

This CVS pharmacy has the worst service ever there's no pharmacist there's no manager my prescription should have been ready and it's insulin and they're telling me there's nothing they can do but I got a message stating my prescription was ready...Like who has time to come sit in this line and wait because they are slow and then turn around and do it again tomorrow and this is not the first time they have a Lotta young people with horrible customer service read more

Ms. Lydia is great! She's very helpful and quick ringing you up. She also takes the time to remember her customer's name. She's a great asset to this store! read more

Someone really needs to pay attention on the employees they hire.. I went today and the MANAGER well she claimed she was the mamager Krystal couldnt even do a refund correctly she claimed she had gave me my $16 dollars back and she never did she has no experience what so ever and is not a people's person she needs TRAINING!! she had to walk away when she was helping us because she couldnt handle her costumers JUST SAD someone please fire her or demote her she is TRASHY & GHETTO .. read more

Called the pharmacy yesterday and was on hold for over an hour. Then called the store to be told be the employee that I needed to call the pharmacy line. No help what so ever. I stop in this morning to see about my prescription and after a 20min of back and forth of me giving information, the girl said that there lines have been down for a while. The conversation stater off by " my doctor called in yesterday about 3pm". Should've the next thing be that "sorry but our lines have been down for awhile now so if your doctor tried calling yesterday they wouldn't have been able to." Instead of asking me for alternative addresses because she couldn't find me in the system. The communication between staff is horrible. Will take our business somewhere else. read more

Worst pharmacy I've ever been to, this has been the 3rd time I go and either they say they don't have my medicine in stock or tell me it's a 5-10 minute wait, while others are getting their prescriptions and I wait about 25-30 mins! And the manager (I suppose) always looking at me and others waiting like we're crazy read more

Worse pharmacy. It's time for me to find a better pharmacy. The wait time is ridiculous. Instead of calling me to verify information they wait until I get to the pharmacy and then take over 30 minutes to give my medicine read more

No good comments, had a problem in the past and 2 weeks ago, rude cashiers, called corporate and the manager called me, but sorry not going back, cvs @ sheldon has the best costumer service ALWAYS.! read more

Ok so the cashier a blew up on me started screaming at me in front of customers and the shift manager not to mention it's not the first time.. RUDE!! read more

Krystal in management is amazing! They're so lucky to have her at this location. It was closing time and she still went out of her way to get me taken care of. She's a life saver!!! read more

I have yet to have a good experience at this pharmacy. I always have to wait a long time for them to verify one thing or another. I have paid out of pocket and placed claims with insurance because I was billed incorrectly as well as waiting over an hour only to have to come back another day for them to straighten things out.....and that happened more than once. I found out that there are a couple of other pharmacies I can use for most Rx's and I am so excited about that!! BYE CVS read more

This is also only for the pharmacy: my daughter had to have a small surgery on the heel of her foot today. I took the 2 scripts to this pharmacy one for the pain. I got there at 5:45 to be told they couldn't do it cause they closed at 6pm. After I explained that my daughter was in pain and I needed these filled (almost begging). The pharmacy MANAGER yelled from the other side of the pharmacy that she was tired and I could go somewhere else. She also told me to try the Walgreens on wood forest and uvalde. When I explained my daughter was crying in the back seat in pain she told me to try the 24hr CVS on Mesa and the beltway. I was so mad when I left but desperate I drove to the 24hr cvs pharmacy on Mesa. Only to get there to learn they too closed at 6pm. I will never ever go to this pharmacy again. I can not believe she couldn't fill 2 scripts in 15 minutes before they closed!!!! Unreal. Inhuman!!!!! read more