I had to have some work done on my car while I was out of state. I would speak to Keith who was extremely professional over the phone and in person. My car was safely parked up for me to pick up on arrival. I also needed an inspection which was done In minutes. Professional, friendly and really helpful mechanic shop. Will return here for any work needed and highly recommend this place. read more

I'll take a minute out to recommend my guys Keith and the crew here when I say I've had everything happen in the world to my vehicles in far Rockaway... and if you know you know. Classy, expertise, and go above and beyond. Trust me the prices are you know lol but they definitely work with you high demand but that goes to show you they know what they are doing... I've been stranded and needed my car fixed and or not home (work in the city) and they've picked up the car and dropped it off. Keith is a straight shooter and in business and mechanics I like that so therefore I'll recommend my guys but I will tell you one thing if your not there by eight o lock to drop your car off 7:30 even lol take the express and try the next day!! Tell them the guy they won't remember sent you. read more

This is the only place I take my Jeep Grand Cherokee.....Keith is a straight up no nonsense dude.....which can be appreciated when dealing with mechanics. The team is professional and gets you out of there as soon as they can. Never had an issue with Keith and the crew. Highly recommend. read more

Last year, I dropped my aunt's car at Keith's garage, because the engine would spew white smoke on startup, and unexpectedly shutdown while driving, and the computer would give off a fuel pump error. Also the battery would quickly drain if I tried to restart the engine more than 5 times within 30 minutes of the shutdown. We also needed to have the valve cover gaskets replaced, and brought the kit along. I explained all these details to Keith. We were assured that the shop would diagnose the car and would be able to get the work started. After weeks not hearing anything from the shop for a few weeks, we call to finally find out that the fuel pump needs to be replaced, and the gasket work was not done. I bought a new fuel pump and sent it to the shop, but unfortunately it was the wrong one. It turns out the car year and model had two engine variations, and I bought the pump for the wrong type. We found out from the shop again weeks later, after calling them. My fault, but weary from the lack of responsiveness, we decided to cut our losses, pay for the gasket replacement work, and take the car to have it serviced elsewhere. Upon arriving home, I popped the hood. The engine cover was missing a large chunk of the front part, and was fractured in multiple places. I opened the trunk and whoever worked in there left a mess, and never bothered putting the panels back on. I immediately returned to the shop, showed the damaged cover to Keith, and asked him to have it replaced with an OEM part. I also showed him the state of the trunk in the back and remarked that the shop staff was unprofessional for returning the car in the state it was. I was upset, but was neither nasty, nor yelling. It was the only time besides this review that I expressed my frustration with the shop. Keith replied (emphasis on -lied) that he actually gave us a special discount for the gasket work performed over a couple of months, tried to gaslight by accusing us of delaying the repairs by bringing him the wrong pump, and that I had no business calling them unprofessional in spite of the obvious proof on display right before his eyes. All the possible "f**k you" excuses he could come up with. He added that there was no way he would replace the engine cover with a new one. I said I was fine with it, so long as it was OEM and in the same mint condition I brought it in. We agreed that I would call the next week on Wednesday, because he'd have to order the part. When I followed up that Wednesday, I got one of his workers on the phone. Keith would not talk to me. Instead I could hear him in the background telling his employee to relay that he did not have it and they would let me know when the part arrived. As I expected, that never happened. Keith's word is cheap. It's not a insult, but a conclusion backed his actions or lack thereof. I can afford the engine cover. It costs about $121 brand new. But can Keith really afford to lose customers by showing lack of principles? Time will tell I guess. Meanwhile, I called the boys at M-Spec Performance in Middle Village. The day after I dropped the car there, Phil Manzo's tech sent me a detailed diagnostic report with pictures and detailed explanations of the issues found in the car. It turns out that the problem was a defective battery. It could not hold enough charge to keep the fuel pump working reliably. The difference in the level of service was like night and day. Now that's what you call professional and proactive. They definitely set a bar that Keith's shop is far from reaching anytime soon. I don't like writing bad reviews, but at the same time I have to throw caution to the wind, so that other potential customers could avoid buying disappointment instead of service. Hopefully this review will compel Keith and his shop to reevaluate their standards and change for the better. read more

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Same owners ad the car wash on 115th. I left a 1.star review for the 115th location Ive given several years of business to this car wash but it doesn't get better. Thought I'd try out this location today, they broke my mirrors on my land rover and put the wrong mat in my car. I have sent the owner several DMs on Instagram, he has read them and has not replied. He posts on Instagram all the time and doesn't put in the effort to reply. Its ok I will find a better car wash and hopefully the way you continue ignoring potential consistent customers...you will slowly go out of business. The quality of the work SUCKS...... read more

Channel Drive Service Station - Wrong mat in my land rover...whom ever owns this mat must be really upset. If you see my post contact me and I will return it to you. - Auto Repair Near Me - Queens, New York

Jason gave excellent customer service. Went in early to check what was going on with my car and found out that the breaks were rubbing got it fixed in no time and was out no less then 30 min. In and out now that's what you call Customer service. 2 thumbs up!!! read more

Very unprofessional staffs. I tired to get a state inspection done, spoke to Keith who said to bring the car the next day at 8am. I arrived at the location at 7:45am the next day and spoke to African American staff (Name starts with an F) who gave me a form to fill out and said to wait till 8am. At 8:15Am the staff who has been on the phone all this while now decided to attend to me. He checked the brakes on my car and now me thinking the inspection has started, later realized he doesn't even have the permit to do inspection. I figured this out on my own when I realized he left my car unattended and started working on another Car. Mind you the time now was 8:50am. I asked him what was going on, he then said I have to wait for Keith. Whao Whao... So after all that waiting, he was now just telling me that this Keith who has the permit comes in at 9am. Very disappointing. I mean I woke up early to arrive at this place and this is what I get. Finally Keith arrives and immediately told me I have to leave the car and come back due to covid. Like seriously!! I explained to him what happened and that no one told me about leaving the car, although he said he will help me out but that I cannot wait for the car and that I have to go and come back. I mean he spoke in a condescending way and no remorse or nothing. Plus he kept repeating covid. I mean don't use covid as an excuse now, I mean staffs needs to clearer and communicate as necessary. I wasted almost 1.5hrs of my Saturday time at this place and this is what I get. Plus Keith was not apologetic instead he called his staff to confirm my story. Staff in turn said that he told me about Leaving the car ~ he lied. He never even told me about not having a permit until I asked question. Finally, there no way I could now go back home and come back since I didn't prepare for this. I told Keith that I wont't be going further with the inspection. He basically didn't care , no apologies or nothing. Definitely not going back. read more

The car wash USED to be good...my experience here was disgusting. The employees are unprofessional the cashier was on a phone call and using vulgar language including sexual innuendos. A worker who brings the car into the wash openly humiliated another who was helping the outside workers. Calling him racial slurs and expressing how much he didn't care what he was doing. Lastly the cleaner sat in my vehicle and revved the engine before pulling it up to be vacuumed. Overall unprofessional experience. read more

My car was broken I had a few things wrong with it. I gave Keith a hard time because I was frustrated with my car. However Keith remained professional and worked with me to get my car back on the road at a decent price. I think I found a new place to get my car serviced. read more

Checked on-line and says car wash closes at 6 so I raced over there and got there and 5:45 and they told me "sorry sometimes we close early" thanks a lot guys, not sure how people who have 9-5 jobs are supposed to ever be able to get their car washed. read more

As I specified in the original complaint. The problem was with the car wash NOT the auto repair area. It's better to pay a little more, have a manager on site to immediately address issues. The unlimited wash was refunded & we have moved on. We'll talk at my next oil change. read more

The best word I could use to describe this place are "thieves".....if they feel you don't know any better they will tell you that you need everything under the sun replaced on your car......all the good honest mechanics they had working there are gone....and Keith the head repair guy makes up prices off the top of his head while blinking his eyes 100 mph......every time I'm in need of car repair I avoid this place like the plague.....Stay Away!!!!!! read more

The car wash is extremely overpriced and the employees are rude. For $19.99 they refuse to wipe the doors and vacuum the seats! This is the most ridiculous thing I've seen! So they vacuum the floor, but not the seats? Is this even for real? The insist that they will do that for $33. Absurd! This is not the neighborhood somewhere in Hollywood to have these ridiculous prices! Disgusting! read more

Very honest and cheapest shop on the beach. Been using them for the past 7 years and never had a problem.

Exceptionally friendly helpful and professional staff. I just needed an annual inspection, and no one needs to go above and beyond for that. But the team here still did. Brad and Keith both treated me like a loyal local customer and made me realize that I have a reliable, friendly neighborhood shop should I ever need one. They did everything right and deserve a strong positive recommendation. They say seven decades of reliable service...it shows. And they live up to it. read more

I've been taking my cars to Brad and Keith (and years back, Jimmy) forever. I've always driven older cars that require a fair bit of maintenance--You can trust them not just to fix your car, and fix it right the first time, but to tell you quite frankly whether or not you should continue to invest in repairs on an older car. After Sandy, we purchased brand new cars for the first time--but we do all our maintenance at Channel Drivel, because I just do not trust any dealership mechanic as much as I trust this team. read more

I've been using Channel Drive for close to 25 years. Never had a problem with the service or the work performed on my cars. Brad, Keith and the rest of the crew know what they are doing and are trustworthy. Good people and good mechanics. read more

The owner named Keith is a scam, consiserate, and does not lnow how to speak with his customers as a professional mechanic. Very rude and has a disgusting attitude. I ask him to fix the steering belt and now he says their is another issue. Ok. I asked how much he said $395.00. 160.00 for labor and the rest is for the parts. I told him I will decide by tomorrow cause he called me when the shop was closing. I decided, no its too much. And called in the morning to pixk up my car. He said he took out all the parts and that i must fix it their, eitger I by the part whicj he doesnt advise or I let him order it. I said, No. I need the car. He told me i must pay $160.00 to take the car from his shop. Wtf is this, the only thing he has to say is that. Its business and he doesnt work for free. This is how he makes a living. I never agreed to fix anything with him. Primarily, I told him the steering belt was broken. read more