Throw back review to last month Christmas shopping. After striking out on finding the gift I was…read morelooking for at Sherway location, they quickly called over to the SquareOne location and asked if they had certain items in the sizes I was looking for - they did. And they agreed to hold onto it until I could make it in 2 days later. Item was held as promised, and I was able to purchase it despite it being the last one in that size in the system. Customer service was extremely helpful at both locations. The clothing can skew slightly more mature but they have some unique pieces that could work for younger ladies as well. Overall a pleasant shopping experience.

I'm surprised to see such poor reviews for this store so I wanted to be sure to note my…read moreexperiences. I'm from the states and we no longer have K&A storefronts there so I've hit this 3 times across 5ish years (Covid period is blurry) while in town for business. The selection is always satisfactory and the employees / service has been good (even beyond expectation) each time...including browsing help, fitting room help and counter experience.

ONLINE SHOPPERS BE WARNED OF DUTY TAX- They say "free shipping", but then I got hit with a massive…read more$340 customs duty tax invoice from fedex despite the fact that 4 of the 5 items were returned. Kit and ace refused to help. There is no "customer service" just an email address, and no way to escalate. I will never order from them again.

Judging by the how great my wife looks in what she bought, and the dent it left in the wallet, I…read morecan say with great certainty that this little Oakville boutique will has something for every woman. The service was very helpful, and the selection was "we've got to come back here!"

Really amazing boutique. J Brand Jeans, Hunter boots, Mackage, and some really cute indie labels…read more Every time I go in I am tempted tp buy the whole store. Impressed to say the least. Staff is always fashion forward and friendly, and quick to make suggestions and offer opinions, not just for the price either. Truly great shopping experience!

I bought online a pair of size 6 shoes and it has at least an inch of gap after trying it on. I…read morebrought them back thinking to pay more and do an exchange. I was rejected saying I cut off the price tag. I found a pair on display that also had NO price tag. No exchange is one thing BUT I was given a LECTURE by the staff who worked on Sat evening around 7:00pm . I asked for their manager, the staff said she was gone for the day and refused to let me know what time the manager would be working next day. Awful customer service especially when the economy isn't smooth. Many other people who are good in customer service are looking to be hired. Hire those one who treat their customers right!

Store is super cramped. Almost uncomfortable to walk through, especially if you're carrying a tote…read moreor other shopping bags. If there are more than like 3 other people, it feels very small. They don't have much selection and styles in clothes. Their underwear section is small, pajamas too. Often don't have certain sizes in sweatpants etc. They have a pretty nice shoe selection, and lots of accessories. But shoes aren't very long lasting. A $40 pair of heeled faux suede shoes I got here had the heel sole fall off on both sides in two months of occasional wear. Got a wallet here and after 3 months of light use, the zipper broke. Clothes are pretty good quality though. I still have a pair of sweatpants from like 4 years ago that I wore at least 4 times a week for a like 2 years, and I still wear them, and they look fine.

This store never pick up the phone when you call them and then the associates would have the…read moreaudacity to ask " why you didn't call us first ". Just terrible .

My friend needed yoga pants. She advised that she has two pairs from Aritzia and swears that they…read moreare the most comfortable yoga pants that she has ever worn. She wanted to pick up another pair, so we all went into this store. My friend needed knee-length yoga pants. We went looking for her size and found a pair. She then went to try them on in a fitting room. My other friend and I chatted and browsed. I liked the overall shorts, and the balance between classy clothes and digital art throughout the store. She paid for her yoga pants. The woman at the checkout was competent and helpful. I may give a pair of yoga pants at this store a try down the road. I am perfectly happy with yoga pants from Costco, though. I do more lounging in them than yoga these days. (201)

The cutest little store with affordable cashmere items and on trend clothing! A must visit in…read moreDowntown Oakville

I sadly have to report that we have been chasing Lemonwood for a year for an order that was…read morehandmade for them my a female maker. So sad when stores ask brands to make product for them and then they don't pay - it directly affects our company's business and profit.

Variety, quality products, stylish fashion outfits Helpful…read morestaff personnel nothing more to add to this review

This store is the worst!!! All they do is give you the run around! (Crossiron Mills)…read more We had price tags coming up incorrectly and they (Iman and Lisa) wouldn't give us the price that was marked on the tag! They had us wait till next day to talk with store manager Corine who told us she could do nothing and to call customer service. So I call them they tell me it's a store issue talk to the regional manager Jamie I explained everything and Jamie said she will investigate and call me back and doesn't. So I called customer service again spoke with Sina who starts accusing me and asking if I took pictures or have proof! Are you kidding me. What kind of store is this! Absolutely insane! Run from this store!

I purchased a pair of pants online which were two big so ordered a size smaller when I went in to…read morepick up the smaller size I wanted a refund on the bigger size and was told final sale no refunds no exchanges no store credit. I am stuck with two of the exact same pair of pants same color etc. I emailed head office to make a complaint and was told I would hear something within a couple of days, a week later still haven't heard anything. I would have been totally satisfied with a store credit. They were not willing to budge or accommodate under any circumstances. When ordering online it is very difficult to know the exact size, a store that offers online should definitely offer exchanges, refunds, or store credit. Second time in Cleo first time was a horrible experience I don't even know why I went back the second time, I was hoping it was maybe just a one-off the first time around. I order from Rietmans, Mark's work warehouse, etc all the time and whenever something is not fitting properly I have never been given a hard time to get a refund. I am going to assume that in this economic environment and retail stores struggling that this store just does not need clientele. Let me add on the bottom of the receipt it clearly states. No sale final. So why was I not given a refund?

I bought two pairs of slacks for my wife while I was in Missisauga, two years ago. They didn't fit…read moreand I haven't been back since. I was in Buffalo so I went up to the Cleo Store at Pen Centre in St Catherines and they exchanged the pants for ones that should fit and sold me a new blouse to go with it. What a great store!