ABSOLUTELY HORRIBLE. If you have a financial institution, stay. The customer service is terrible…read more Don't voice your concern. It falls on deaf ears just waiting on the robotic response. Deposited an investment dividend check into my account from a well known financial advisory company. At first, funds would be available in 2 days, then it was 5 days, next it went to 10 days. "it could take up to 21 days. SURPRISE! Notices came in snail mail USPS. All they kept saying was "we are not sure your financial institution will pay out the funds." The financial institution had already confirmed to me that the funds were paid out in one day. PNC has a policy that they cannot contact the financial institutions to verify the funds. SURPRISE! I had to perform a three way call after nearly two weeks of waiting on my money to be released. All the while I spent 40 minutes on the phone each of the four times trying to get my own money released. They are not customer friendly. Also, some branches are "cashless" so SURPRISE! You have to use the ATM...if it's working properly. Stay away from them unless you like money surprises. Oh, but we want to extend an increase to your credit limits. No more surprises for me thank you!

I had something that needed immediate attention. I met with Robin C. who was kind and…read moreknowledgeable. This was the best experience. PNC thank you for hiring wonderful team members. She is top notch. This is the Arden branch.

Incredibly friendly staff that's willing to be patient when you have 100 questions. They were…read moreawesome, especially Anna.

be aware wells fargo 2373 hendersonville rd, arden 29804 giving counterfeit 100 dollar bills…read more in two different occasions (6/18/25 and 9/2/25) they gave me two counterfeit 100 dollar bills each time.

Samual G has been excellent helping me every time I've needed anything! Only reason I'm with Wells…read moreFargo still.

Unfortunately, Chase Bank does not exist in North Carolina. They are building locations and I can't…read morewait for them to open! I needed to take care of something today. I needed a cash advance on a credit card. Something I don't like to do, but I needed to get cash for a purchase. I'm in Arden and I googled bank banks and home trust came up on my way home. When I came in, there were 2 tellers, one was helping someone through the drive-through and the other teller was at her counter. I asked if she could do a cash advance. She said yes, and then she called her manager and asked how to do it. After she charged my card and handed my receipt, she told me that she had to give me a check, not cash because I don't have an account there. I went from nice to being very upset. And yes, I became an angry customer. I asked why she processed the cash advance if she couldn't give me cash. Then she explained that she could write me a check that they would then cash and then I would get my cash to leave the bank. Her manager wasn't in the bank, but she showed up during this transaction period and tried to help her through it. During this time, another manager came over. So now I've got 3 people trying to create a check that they were then going to have me sign over to cash. Talk about ridiculous. If I wanted a local bank, I would definitely not get an account at this bank. It shouldn't take 3 people, one teller and 2 managers, to process this cash advance. Or they simply could've told me when I came in the door 'no we can't take care of this.'

I have banked with HomeTrust since 1997, I get good service and friendly people to deal with. Who…read morecould ask for any more? I usually deal with the bank down town,and they are super nice .

Love this bank! Most friendly and helpful staff. Best bank ever. Doesn't look open from road view,…read morebut lively staff inside makes up for it.

Been using this Bank for years. They're the best local Bank. Especially Billie, Branch Manager!read more

Banking here for many years. More than impressed with quick, friendly, customer service. They know…read morewhat they're doing and they all know my name and greet me when I walk in. Much better than going to my parents 'too big to fail bank' where it's a non-stop headache for me to withdrawl money. Each time I go in with the required I'D. and the next visit they add another hoop for me to jump through! I'm running out of I.D., fingerprints, signature on a keypad at teller station, etc. It takes them well over five miinutes to process a withdrawl for me even though I have the checkbook with me with my name on the acct and all the identification possible! During my last visit to the 'too big to fail bank' the teller had to make a phone call to corporate to make sure I could have a print out of the statement! Save yourself time, aggravation and headaches - switch to United Community Bank, HOURS AT UNITED COMMUNITY BBANK: Mon-Thur 9-5 Fri 9-6

OK, so somebody in corporate (HEY BOFA CORPORATE, I'M TALKIN' TO YOU...) needs to recognize Nick…read moreYianopolous. He and the staff at this location helped me solve a time-sensitive problem with nary a blink of an eye. Easy Breezy. While my request could have taken up to 5 days to process--which would have nicely tanked my deadline--Nick took it upon himself to do it while I waited. THAT my friends, is customer service, a rarity far too scarce in these days of "Derp, not my problem". Everyone at this branch was just great, and should get a raise, stat! (Drops Mic)

1. Mike and Shelly are super prepare to answer all your questions…read more2. Prepared to handle any business accounts 3. Once in this bank, you are a Preferred customer for ever :) 4. Customer Service is #1 Priority in this Bank 5. Business Kit and Merchant Account options a PLUS

this is my home bank, and i really like it. i have my…read moresavings and checking account there and i have a box in their back room. whenever i have any problems , also with the website or other issues with BoA i definitely find help here. Dirk is one of their managers and i like to speak to him , he knows my name and my boyfriends and its just quick, nice and personal. the bank is right down the road from us and has plenty of parking , a drive through ATM and an ATM outside for after hour service. sometimes they have a security posted in front of their door. the feeling is for sure very southern hospitality like but also very efficient and professional. when i have my house finished we will live literally 25 minutes away but i m still planing to come back if i have a problem.