Horrible experience so far with this office. I had been a client with another company for 20+…read moreyears. I decided to shop around after my insurance increased with this other company. I approached State Farm and worked with Hunter. I was quoted homeowners insurance and automobile. The quote appeared very reasonable on the homeowners and was high on the auto. Hunter explained that I had a recent claim on my auto that appeared in the system as a accident claim. It was actually an error on part of my previous company. I bought both policy's with the belief that I would be getting a lower auto once I had the error corrected. I got the error corrected and notified Hunter that I had this completed. Shortly after that I received a updated policy on my homeowners for a higher amount than I was quoted. When I called Hunter to ask why I had the higher policy, and follow up on the auto, I was told that according to the system I had misstated the type of siding that was on my home. He said that it appeared that I had cedar siding even though I stated that I had vinyl siding. My house is covered in vinyl siding and always has been. He stated that he would get in touch with the underwriters and get this corrected. After waiting for a phone call back from him, two weeks, I finally reached out to him again to get a answer on my auto insurance and the homeowners. No apology for not getting back with me and then starts telling me that the car report was just corrected and the underwriters were reviewing it and that now the reason for my homeowners increase was due to a old claim I had filed that they did not see when they originally wrote my policy. I have never filed a claim on my homeowners policy on this or any other house. He proceeded to tell me that according to this system they look at that I had filed a claim in 2019. Now I am supposed to get a letter of experience from my previous company to get them to correct this. I highly recommend that you steer clear of this company and this agency in particular. I feel that I was mislead from the start and now I cannot get a call back from them. They are not very professional and I cannot recommend them.

I switched all my policies over to Wesley Greene State Farm- I saved money and the people in his…read moreoffice are fantastic. They helped me do everything, made it so easy. I annoyingly call them all the time with questions and they are very patient and helpful. Did I mention they saved me money? Highly recommended, I've had state farm for some stuff for years and am happy to have switched everything over to one company.

Every eligible person should investigate and join the NCSECU. You become an owner who will receive…read moreexcellent service and the BEST banking rates available.

#Grateful I am so proud to be number 100 have a 5-star…read morerating I'm certain Judy Stroud is proud she has found Brandon Jones I'm sure he's not wearing high heels but he has definitely got some big shoes to fill with tears in my eyes I think of all the awesome conversations I've had with Judy making me feel like I was the most important customer in Hendersonville what a legacy

Absolutely terrible customer service! My daughter has called this office no less than 7 times in…read morethe last two months to inquire about a refund I'm owed from my homeowners insurance after I sold the house. "The check is in the mail" since the end of April! If we call and get voicemail, no one returns calls. I'm convinced they intend to keep my money. It's not a lot, but I'm retired and every little bit helps. It's the principal of the matter that bothers me most. You're supposed to be able to trust your insurance agents to do right by their customers. I don't know if the problem is with this specific office or with State Farm in general, but I won't do business with either ever again.

Cathy is a total pro. She is extremely responsive, clear in her communication, and really knows her…read morestuff. Bridgette was also a pleasure when I called the office. I really appreciated PlumDog's professionalism during the stress of buying a home. I also love that they donate $50 to local charities when they close a loan.

We closed on our house today. Missy Baker is awesome. She answered all our questions throughout the…read moreprocess (we were acquiring a USDA loan), responded to our calls and emails promptly, and really went above and beyond on our behalf. She's very personable and knows what she's doing. She guided us through the whole process. She's very thorough in her work. If we ever buy another home...we'll definitely use her as our mortgage broker again.

Very knowledgeable loan officer. Highly recommended for your home buying needs. Willing to go the…read moreextra mile to make your feel part of the family.

Skip and his "team" are legends in the insurance business - in their own mind's. If you have one…read moreclaim you'll probably be ok. But if you're local and have a relationship, not a good customer service experience.

State Farm is great They handled my claims very promptly I am very pleased with them and highly…read morerecommend them

Scott LInk has been my agent for 10 years for both my home and my vehicle. Scott and his team are…read moregreat. My calls are answered quickly and they are quick to research my problem and answer my questions. It is easy to reach Scott and either talk with him on the phone or come into the office. He has given me excellent advice about my policies here and also my rental policies in another jurisdiction. I highly recommend him and his team.

First time buyer here. Scott was beyond amazing and took great care to protect us in our purchase…read moreand went out of his way to explain things to us newbies. This guy really cares about people at the end of the day and finds great joy in serving his customers. Nobody comes close to Scott across all agents I've ever worked with and the insurance package he got us beat others too. Scott will partner with you to navigate all things insurance and you'll likely be as impressed as I was with how much care he takes. Oh, and, he is responsive as well.

Chris is a great guy and very knowledgeable. Laura Marie is very personable with good product…read moreknowledge... the office is VERY responsive! They return calls and respond to emails - customer service like a business that cares about people and their relationships with them. All insurance is going up -no doubt about that! But Chris and Laura Marie will do what they can to help!

This office is fantastic ! They are so personal and know each client by name when you call. They…read morealways find the time to ask how life is and remember if you mention anything to them and always follow up. Today they even wished me a happy birthday . What other insurance company does that ?!! All around great customer service