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    Chagrin Valley Door

    5.0 (2 reviews)

    Services - Chagrin Valley Door

    Automatic garage door installation

    Garage door or opener repair

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    Geauga Door Sales & Services - Geauga Door

    Geauga Door Sales & Services

    (7 reviews)

    Geauga Door Sales & Services saves me this is a bit long but if you read anything read the last 3…read moreparagraphs Recently I posted on a local site for a recommendation on a garage door repairman solon door was one that was recommended ( they are actually Speedy Garage Doors I found this out later tell me that's not shady to have two names for a company). I called to set an appointment for the repair who ever answered the phone was hard to understand, Rude then was called back by another person that called back was even ruder and harder to understand. Was told there was $45.00 charge to come out. Ok I use to do work on my own years ago and did charge $10.00 service charges to estimate the job to cover gas but I would deduct that off the bill if they used me for the job. The charge of $45.00 to come out and it is not take it off the bill if you go with them, but times has changed. The technician that came to the house was very nice and easy to understand, now for the reason I gave them a low score on yelp and if we had a rating on next door they would receive a - . The technician explained what he would be doing, which I knew what had to be done. I danged fell out of my wheel chair when he gave me a price of $ 1,365.72. Now mind you this was not a door replacement it was the two tension springs. Two proper tension springs are $92.28 that is retail price for made in the USA. You know the company that he works for does not pay that. The job should take anywhere from 2 to 3 hour based on my past experiences. I have the proper tools for job and if I could climb a ladder I would have done it myself, I am stuck in wheel chair so climbing a ladder is out. I thanked him for his time and painfully paid the $45.00 and sent him on his way. So for those keeping score that is $ 1,365.72 for labor plus the service $ 45.00 for a total of $1,410.72 dived that by, and I am giving it based on 5 hours that is $282.144 an hour. There is no wage that I know of in the trade work that would pay that much. I don't think welders that work up top on skyscrapers get that. I realize that there is over head such as rent and utilities but come on really. I will say the technician did say he could call and see if he could do it cheaper but at that point I did not feel comfortable using them. I called three other local door repairs explained what was wrong and they gave me estimates that were ¼ of the price the three had a difference of $20.00 between them from $450.00 to $ 470.00 for the job. I am not saying don't use them all I am saying is there are other options and if you willing to pay a fee for someone just to come out and look for $45.00 go for it. I went with Geauga Door Sales & Services Inc and wound up paying less than what was quoted by a few dollars. If you have a situation with your garage door this is the company to go with. They are honest, respectful, professional there service was more than beyond expectation. They do more than go the extra mile; I cannot praise this company enough. The two technicians Nick & Kyle were not only professional and personable, they told me what was needed and repaired only the parts that needed to be repaired. They did not add anything else to drive up the price or try to sell me anything I did not need. From the initial phone call to the arrival to taking time to move thing from my cluttered garage so they could access the area of the garage door that need repair. In this day and age that costumer service is nonexistent this company has shown that is not gone they obviously employee individuals that have work ethics. Yes I said work ethics now that is as rare today as The White Peacock again I cannot recommend this company enough. Thank you Geauga Door Sales & Services Inc you are the best If I could you would receive a +

    Absolutely poor scheduling - 2 appointments were re-scheduled and the scheduler told me that they…read morewould send some one to my place at 4 pm. I got a call at 12.30 that the technician is on his way - I told him that I am not at home. He assured me that the office will call me to get a plan together. No one called till 2.45 pm after which I called and spoke to a lady, she said I am not sure who scheduled your appointment but we dont do that, we can give you a whole afternoon's window only and that no one is now available today. She was not at all apologetic for what happened and tried to blame utter carelessness on their part to "miscommunication". The sense she tried to convey was that we are very busy and loosing one customer would not make a big difference to us - poor PR at its best form

    Chagrin Valley Door - garage_door_services - Updated May 2026

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