I made my appointment for a new patient cleaning over the phone. One hour before my appointment i…read morewas emailed my forms. Upon walking in i gave my insurance card to the receptionist . When I checked out the receptionist informed me that " They bill ahead and apparently she said I didn't inform her of my insurance the day I made the appointment. I was charged $216.00. I wasn't happy but I don't have proof of our phone conversation so I paid the bill and she said she would ask the billing assistance to look at the insurance information. Now I was sent a bill for $126.00 . ONE HUNDRED DOLLARS FOR A NEW PATIENT. When did dentistry become a veterinarian? ( this is what a vet does) . My husband called to ask about this and the women he talked to said that " The charge was a consultation...bologna. Ask about the new patient charge before booking so you dont get a surprise. Very shady.

If you have Medicaid in Ohio and need a crown or partials it is now covered as of the first of…read moreJanuary. I was never told by this dentist so I lost my opportunity to get them. So I want to make sure people know because if you go here they won't mention it. I have about 10 great reasons not to use this dentist but all just name a few. 1 I was told I needed several cavities filled but when I went to another dentist they said I did not need several cavities filled but needed a crown and a partial which Family Dental never mentioned even though I had no back teeth. 2 I was given little to no communication when I was. When I would ask questions they acted like I was being rude or weird. 3 I was turned away with a severe toothache because of a misunderstanding over the appointment time that was not even my fault. I could go on and on and I do in my google review but long story short If you want to be treated with respect and like a human being with some value don't go here.

If you need a dentist or are unhappy with yours, look no farther than Dr Obermeier. Smart,…read morepatient, explains everything extremely well. Staff is wonderful. Kelly cleaned my teeth and she is very skillful. In fact it was the best cleaning I have ever had. No one really wants to go to the dentist, but beyond their excellent care, they are the nicest people you ever want to meet. I had not gone for years due to covid and they did not care, they just treated me great and are getting me on the road to better dental health. The Medina office is in a cool old building and it is very calming. Their technology is top notch. Donna who sets the appointment is very friendly and helpful. This was my first time there and immediately I felt comfortable and assured I was in great hands. He will be my dentist for life and frankly it's hard to find a great dentist who treats you wonderfully. A million stars. He also works in the Beachwood office a few days during the week if you don't want to go to Medina. Thank you doc and staff!! Highly recommend!

I found this wonderful practice to be professional and efficient, with providers that were…read moreknowledgeable, thorough, and patient with questions. Their front desk staff is lovely; they are warm, kind and very helpful. What more could you ask for?

I have been a patient for 20 years. I have been afraid of dentists and their tools all my adult…read morelife,due to a lack of few childhood dental visits So I arrived in pain needing extra care. Dr.Gordon changed my hygienist to fit my needs . His staff put me on a pre ventive treatment plan His office staff set my next appointment my I started feeling better about going to the dentist. He replaced an old crown with a new one within one hour. About two years prior to the pandemic he added new examination rooms and Dr Skodà partnered with him I switched to her because she was very pleasant caring knowledgeable and had more open time slots. They just opened a new latest state of the art facility I have decided to take advantage of receiving my care from Dr Beckett I been treated by her recently She is very professional and competent l was impressed by the way she communicated with her assistant

I've been going here for a couple of years now and have had nothing but great experiences. The…read moredental assistants have all been excellent- gentle, straight-forward and friendly. Dr. Skoda and Dr. Gordon are both great too!

Best Dentist I've been to (been to 5 others) over the 35+ years I've been an adult. They do have a…read morelong wait for new patients but it's because nobody is leaving evidently. The 2 hygienists I've had were both great, careful, knowledgeable & thorough with their treatment. They asked questions & created a personalized plan for you along with the Dentist. 2 cleanings and I haven't had one instance where I cringed because they slipped with their scraper/pick. Plus their x-ray protocol was much more extensive than my last dentists. The lobby is modern and clean and stocked with coffee and tea.

Dr. Britt's dental practice stands out significantly compared to other dentists I've had over the…read moreyears. The team is dedicated to collaborating with patients to create personalized dental care plans, ensuring a positive experience. I've heard some concerns about appointment cancellations leading to long wait times, I have never encountered this issue. They offer a cancellation list, which is a helpful option. It's worth noting that their schedule is often booked many months in advance, a testament to the high demand and satisfaction among patients--something I see as a great indicator of their quality service!

Dr. Russell and his team are fantastic! They take most insurance and have state of the art…read morefacilities. Dr. Russell is personable but not pushy. He will explain the options and work with you and your budget to land the best options for you and your family. I have had several surgeries here and have never had an issue. All of his dental assistants are careful and professional. They are always on schedule and your appointment time is your appointment time. You won't be sitting in the waiting room for long. If you are lookjng for a dentist in the Cleveland/Akron area, look not further.

I had a terrible experience with a previous Dentist so I shopped around a bit before I picked a new…read moreone. I have been going to Dr. Russell for 8 or 9 years now and I love him and my Hygienist Liz. They are both so gentle and they really care about their patients. I had another Hygienist when I first went and she was wayyyyy to rough for me. The receptionist made a note on my file and I now only see Liz. It's great how accommodating they are and that the office is advanced enough to track that and do a lot of appointment tracking via email. It also doesn't hurt that every time I go Liz always compliments my outfits!! The whole office is full of great people who make you feel like you are the only patient!!

So far I've only had one appointment here but it was great. The doc is personable and kind. All of…read moreher staff are on top of their game. When you arrive you check in at the front desk then an assistant gives you a little office tour and tells you a bit about the doc. The place is immaculately clean. The entire process (I was here for a tooth repair) is efficient but they don't rush you. I had a few questions and the doc and hygienist answered all of them and them some. Oh! I almost forgot. Make sure you fill out the new patient forms on their website. It's helpful because before they complete your service, someone will come and tell you what you will have to pay out of pocket. They try to avoid financial surprises. I appreciate that because dental work can be expensive and it's nice that they are sensitive to that. When it's over, you get a little welcome gift bag with some university heights dental swag lol: a double insulated water cup with straw, a nice chapstick, and a hand written note welcoming you to the practice. The only negative is that they are so popular that you have you schedule out a few months right now for your annual cleaning.

Dr. Fixler has created a practice that appears to prioritize generating income over providing…read moreevidence-based dental care. I switched to this practice due to a change in my insurance coverage, having recently had a dental exam and X-rays just six months prior. These images were provided to UHD. At my initial visit, before even receiving an exam, I was told I would need 18 bitewing X-rays to create a full-mouth panorama. As a medical physician, I questioned the necessity of this, especially given that recent X-rays were already available. When I asked whether I could opt for the standard molar bitewings instead, the hygienist became visibly frustrated. It seemed clear he was accustomed to patients questioning this practice and annoyed by it. An associate dentist then came in to explain that the full set of X-rays was necessary so she could assess my bone structure and check for oral cancer. I explained that I am a physician and that this is not the standard method for oral cancer screening. She then claimed that this was the "standard of care." When I asked her to show me the ADA guidelines to support this, she brought back a chart that applied to patients with periodontal disease or dentofacial abnormalities--neither of which apply to me. After reviewing the actual ADA guidelines myself (see screenshot from this article: https://jada.ada.org/article/S0002-8177(23)00734-1/fulltext), it's clear that requiring 18 X-rays in this context is not evidence-based. I shared this with her, and she then suggested we "dissolve the relationship" and that I seek dental care elsewhere. If you are looking for evidence-based care, compassionate professionals, and a practice that respects patient autonomy while avoiding unnecessary costs, I strongly recommend seeking care elsewhere.

Like several other reviews. Their billing is horrible! Was told I owed one amount because my…read moreinsurance benefits were used up for the year and they definitely inform you before you go so they can collect their money! Paid in full at my appointment before I left. They still sent to my insurance even though they knew I had used up my benefits and said I owed another $78 after the fact! Will definitely not be going back. The dentist doesn't do most of the work anyways its the assistant.

I changed my Medicare advantage program and needed a new dentist. I found the best!…read more Dr. Heffernan's staff were so personable, friendly and helpful. The hygienist was thorough and courteous. I had an excellent consultation with Dr. Heffernan who is very professional and he really cared about the outcome of our dental plan to make sure I was happy with it. Advanced Dentistry and Dr. Heffernan will be my dentist for now and my future.

I have never enjoyed the dentist before now!! Dr Ben, Lydia, 'Hey Gale', Sue and his entire team…read moremake being there a fun experience. I'm almost 50 and neglected dental care due to traumatic previous experiences. However, proper removal of some (5) mercury fillings became a priority to me. Dr Ben ensured a SAFE pain free removal of them all. I never even felt so much a a tinge of pain (even the injection didn't hurt due to a unique technique he does!) Also, I never felt compromised to inject any of the mercury he was removing as a damn I have never enjoyed the dentist before now!! Dr Ben, Lydia, 'Hey Gale', Sue and his entire team make being there a fun experience. I'm almost 50 and neglected dental care due to traumatic previous experiences. However, proper removal of some (5) mercury fillings became a priority to me. Dr Ben ensured a SAFE pain free removal of them all. I never even felt so much a a tinge of pain (even the injection didn't hurt due to a unique technique he does!) Also, I never felt compromised to ingest any of the mercury he was removing as a damn was securely in place. I laugh a lot and they really go out of their way to sooth anxiety or fears I felt cared for and lots of time was taken with me to get everything right and at my comfort level!!! Thanks team!!!! You all ROCK (that's for my fellow rock sister Lydia!!) was securely in place. I laugh a lot and they really go out of their way to sooth anxiety or fears I felt cared for and lots of time was taken with me to get everything right and at my comfort level!!! Thanks team!!!! You all ROCK

Before I express my underlying grievance, I want to say that my bad experience has absolutely…read morenothing to with the office staff or the overall friendly atmosphere. My bad experience came immediately after the numbing injections wore off, and the weeks of painful aftercare that ensued thereafter - that still persists at this very moment. Right now, 3 months later, I'm still taking pain meds to eat on my right side only, because without the meds, I can only eat on my left side. AND THE LEFT SIDE HAD ***NO PAIN*** when I scheduled the appointment!!!!! ..I went there to simply have filings removed and a crown put in, and now I have to find a QUALIFIED dentist to repair all the damage. These people have no idea what they're doing. Any good review is either lying, or they were lucky. Go at your own risk.