We were not able to check in to our room until almost 630pm. Causing us to be extremely late to an…read moreengagement we specifically came into town for with little to no apologies or make goods from the staff. Valet was $90. But you cannot call down to request your car. You must come down and physically wait for it. Which not sure if this hotel understands what "Valet" is but thats not it. On Sunday during check out hours there were minimum 10 people and families waiting for their cars while 1 person was on staff. the valet guys were beyond nice and apologetic, not their fault. When I asked the man at the front desk if I could just go get my car myself from the parking lot he yelled at me and told me I needed to "Wait my turn and quit being rude". Our room was damp and moist. In fact the corner of the rooms carpet near the AC was soaking wet. We called down to ask about it and the response was "yes we are aware but cannot do anything about it". Last but not least the power at the hotel went out for hours. How does a hotel on the beach of this size not have generators. No other hotels in Asbury lost power. We spent almost $1100 per night on this hotel. NOT WORTH IT! There are much better options in Asbury Park. Never again.

Grand experience excellent staff clean and efficient place to stay :) upon arrival staff took care…read moreof me with great concern I came so early for check in and it didn't phase them at all. So sad it was raining but it didn't matter here :)

Beautiful in a great location. Top-tier place with friendly, professional service. Loved the bar,…read morepool table and pinball game, which kept me occupied for hours. Good parking.

the walls are just way too thin. We could hear the elevators, people talking from rooms around us,…read moreand footsteps above us. And I'm a partier so I'm usually unbothered by a little noise. if IM complaining about noise that's a bad sign. Aside from that the rooms aren't very welcoming. The uncarpeted floors have a cold vibe and the old air conditioner from the 80s sounded like it was on its last leg. The price of the room is that of a 5 star hotel and the lobby and event spaces are amazing. But the hotel rooms themselves feel like a 2 star hotel unfortunately. Really needs an update. The bed was comfortable but the furniture, the noise, and the old AC system were surprisingly low effort. I wouldn't stay here again unless I absolutely had to due to proximity to their event space.

Just returned from another wonderful trip organized by Kait; this time to Croatia. We had a few…read morespeedbumps pulling the trigger on this trip for health reasons but Kait patiently waited for us to find the right time and planned a trip that proved to be well worth the wait! Her attention to detail before, during and after the trip was unparalleled and she saw to it that things ran seamlessly. The itinerary was planned with care and consideration of our preferences and the hotels, excursions and even connections were arranged with us and our desires in mind. As I've said before, I wouldn't hesitate to recommend Kait and Roam Travel to others or to call upon them for any future trips whether they be a few states away or across the world (well at least as far as I am willing to sit on a plane for lol!).

I literally cannot say enough good things about Kait and Roam Travel. She planned the most amazing…read morehoneymoon in Croatia for us. It was our first time traveling in Europe and she made the whole experience seamless and stress free. At every location we were greeted by a private driver, we had the most beautiful boutique accommodations, and each of our private tours was better than the last. She elevates travel to provide you with a one of a kind personal and immersive experience. I feel like we got to know Croatia better than any other place we've been and now I don't want to travel any other way!

Lovely Linda and was friendly and kind. The breakfast was delicious. A nice spread. The rooms were…read moreclean and comfortable. Beautiful porch to relax on.

Room keys are not provided upon check-in. In fact, room keys are no longer provided at all. You…read moreneed to REQUEST a key to lock your room. Which in itself would be nothing more than a slight absurdity, but for the fact that there is also no attendant present at the front desk or anywhere on the property. You need to go behind the "Staff Only" desk and search around for keys with your room number. Does the property assume liability for any lost/stolen items as a result of rooms not being locked? Doubtful. One of the "clean" towels set out in our room was very wet, as if it had been used just prior to our arrival. The bed had one of the most uncomfortable mattresses I have ever slept on in my life. The staff attending to the continental breakfast were setting out an assortment of bagels, toast, English muffins with their bare hands (which I regrettably noticed after having already eaten). The second star is ONLY because of the location, which admittedly is difficult to beat. The hospitality leaves much to be desired.

I made a reservation for summer in January and had to cancel due to illness and they accepted the…read morecancelation but 6 weeks later NO REFUND! SHAME ON YOU...BAD COMMUNICATION...

Good location, quiet & clean, free parking, cute sitting areas on the balconies, cute indoor…read moresitting areas. ($290 for 1 night & never got the beach passes I confirmed twice about)

They rented me a $400 room right above the nightclub, and it sounded like a jackhammer until 2 am.read more

Our go to hotel when we visit Asbury Park. The hotel is clean, the staff is friendly and it's a…read moreperfect location. They offer free coffee in your room and the lobby as well along with free bagels. Their bar pool area is always hopping. They offer karaoke as well. I highly recommend ocean view as some of the sunsets are spectacular and worth the price of admission.

stay away from this place after booking in january for a…read moreseptember wedding they just pulled the date out from my son and daughter in law saying they are not the rifht fit for their wedding how the f*** do you do this to them 5 months away

I hate to even give one star. We visited this hotel in January for a wedding reception for our…read moredaughter. We thought all was okay. I reached out to meet with them in March to go over some things and was bothered that we had no written agreement. My questions were answered, left thinking everything was fine. The next day I receive an email not even the decency of a phone call to inform us the wedding reception is not in line with the hotel whatever that means and they canceled the reservation for September, 5 months before the wedding. Needless to say they are very dishonest, the reason they gave doesn't hold up. We had spoken at length with the chef about meals, music, dancing area and was now told the reason was, they don't do that kind of reception! We also knew of noise restrictions for Ocean Grove and booked DJ accordingly. My personal feeling is they booked the entire hotel for 3 days including the day we reserved. We booked the entire hotel and this boils down to they got a better offer with more money for full booking. After receiving this email I went on the hotel booking site and saw all three days blocked which is not what we reserved. We had reserved the whole hotel for Saturday, When I questioned this I was told they had blocked the 3 days for us. Not true, we never asked for that. My advice, stay away or get in writing from very beginning so you can take legal recourse if this happens to you. We are left scrambling to find a venue. On a side note I went on their site this morning, that weekend is still blocked and we were already canceled so that speaks for itself! As far as we are concerned at this point, we feel this happened for a reason!