We are new to Cedar Falls and a plumber who was unable to fit us on his calendar said the "only"…read moreplumber he would recommend was Tony's Plumbing. Dan the service manager and Tim and Austin were prompt, efficient and friendly. They installed 2 toilets, shut off valves for the kitchen and a bathroom faucet.

From the owner: Tony's Plumbing and Heating is a leading provider of a full range of plumbing and hydronic heating…read moreservices in the Cedar Falls, Waterloo, and Waverly areas. New construction, plumbing remodels, boiler service and water heater services are only a few of the top quality services Tony's Plumbing and Heating provides in residential and commercial Projects. Contact Tony's Plumbing and Heating today and ensure your plumbing project is completed on time, on budget and up to code!

Our basement floor drain was overflowing occasionally. Jim and Tanner came within the scheduled…read moretime, were conscientious, professional and fixed the problem quickly.

My mother paid these guys (one was basically a kid) $150 to get a pool pipe unclogged. It was…read moreproblem after problem after problem. They said they needed to cut the whole pipe to put a scope through to see where the blockage was. He kept trying to cut the pipe before the water was below the skimmer. Anyone with a brain would understand that's not okay. If he actually manages to unclog it, the pool will drain out and he wont be able to patch it. After my mother corrects him, they drain the pool properly, sorry SHE, drains the pool. He cuts the pipe, does a terrible patch job on it. Then jacks around pretending to work until he is trying to put everything back together and my mother notices that he's not using plumbing tape in a spot where it is needed. When she points out that it won't seal properly without it, he says "I don't think I have any"......a plumber with no plumbing tape.... He said he wasn't going to charge her if he didn't use the scope. He didn't use it. He made my mother do most of the work, made HER supply the most BASIC plumbing material ever and charged her $150. They are lucky that she had a concussion at the time or they wouldn't have gotten a dime. But even WITH a concussion my mother is a better plumber than this guy. Oh. And as he was leaving he says "Well, I think $150 is enough for getting my underwear wet." What do your customers get when you destroy the plumbing on a 30,000 gallon pool? I might ask a lawyer. Don't hire this moron. ESPECIALLY if it's pool work. UPDATE: The patch on the pipe burst after a couple days and a couple thousand gallons of pool water drained out and into our basement. I wish I could upload pictures of the damage this guy did. When contacted about it, he did not respond. It's been five days. Good luck with this business, Rugers. You will need a miracle of biblical proportions to find lasting success.

Professional, friendly and very knowledgeable,. Great service and would highly recommend!read more

I called them saying I was sure my vent on the roof was clogged. I've had this happen before . They…read morecame and checked everything but the roof vent. Charged me 150.00 fixed nothing and said it's your roof vent. Scratched up my toilet trying to unclog it . Said it was to cold to go on the roof today and would get back to me in a week. Never heard from them. Got on the roof myself and unclogged my vent.

We had our Rheem water heater repaired October 31, 2025. The water become lukewarm, no hot water…read more We called Crystal Heating & Plumbing to fix the problem. They replaced the lower heating element and the bill was 400 $. Two months later in January 2026 the water heater stopped heating water again. We called Crystal Heating & Plumbing to look at the problem. They told us that the lower heating element needs replacement and also the lower thermostat needs to be replaced. The cost was to be 350$ just for the parts. We could not believe that we need to replace the part that was already replaced 2 months ago and that their diagnosis of thermostat is truthful. Decided to call Rheem technician to help us diagnose the water heater problem. It shows that thermostats are good and the lower heating element needs to be replaced. We just had it replaced 2 months earlier by Crystal Heating & Plumbing and they again wanted to do the same job and have us pay 350$ for parts and unspecified amount for the work to be done !?! Because they lied to us about the thermostat and the lower element was just replaced by them we decided to have it fixed ourselves. The parts that supposed to be 350$ we bought for 70$. After draining the water heater we unscrewed the lower heating element and it was all covered by 1/4 inch calcium deposit. ????? That was not possible in case if the part was replaced 2 months ago. They did not do that, just charged for it. It is impossible for heating element to get so much sediment in 2 months !!!!!!!!!!! We screwed back the newly purchased part and the hot water was back. We write the review to let other people know how deceitful and untrustworthy people working for Crystal Heating & Plumbing are. They refused to acknowledge the scam and refused to refund the money for previous fictitious repair. Stay away from them unless you want to be cheated.

What an absolute nightmare it has been dealing with this so called business. A several day long…read moreproject, turning into several months long. Severed gas line. Full prior knowledge and prior work on property to have this all being avoided. Prior work on plumbing that could have avoided this entire pipeline fault in total. No accountability. 50% over estimated cost. No written documentation. No paper trail. Just continued dishonesty and lack of accountability by Andy Barber. Legal fees not worth fighting the over estimated cost. I have never been this disappointed with a local business in my entire life. My family has been dealing with this company for 4 generations and have provided them tens of thousands of dollars of business. It's incredibly discouraging that individuals do business this way. Learn from the trust this business broke and steer clear of them like the plague.

Adam did a great job. Communication was great. Showed up at the time he stated. Will do business…read morewith gain. Fast friendly and efficient.

When you call be prepared for rude receptionist . Quality is great no matter who you get but few…read moreof employees pad their time ! When called on it employee admitted to it and not needing second employee! You get charged $70 an hour per employee, plus Materials so you can see how that adds up . Like I said quality great but keep track of time they get there , their breaks and time they leave ! Keep track of material they use also because I think they use gold ??

We had a leak in the area of our kitchen sink and couldn't figure out where it was coming from and…read morecouldn't be happier that we chose to call Pot's. They came out right away, found the leak and installed a new sink, faucet, filtered water attachment and repaired and replaced the damaged portion of the cabinet that had been damaged. I'm not sure there is anything they can't do! They advised us on the right type of equipment to purchases and did an excellent job of communicating every step of the way. We appreciate the fantastic workmanship, prompt response and wonderful neighborly service. It felt like we had an old friend taking care of us. Thank you, Pot's!

A while back these guys installed a new furnace for me. When I went to use the air conditioning in…read moreJune it would not work. I am not 100% certain they broke the A/C but they came back and fixed it for free. Pot's could have easily denied any responsibility but instead said they might have done it and would make it right. Good Americans.