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    Chad Humphrey

    5.0 (6 reviews)
    Open 5:30 am - 7:00 pm

    Services - Chad Humphrey

    Personal training

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    9 years ago

    Helpful 2
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    12 years ago

    Helpful 4
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    13 years ago

    Chad is a great trainer! I enjoy every workout and am stronger & more fit. I highly recommend Chad Humphrey Fitness!

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    9 years ago

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    10 years ago

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    10 years ago

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    HOTWORX - San Antonio - Merch

    HOTWORX - San Antonio

    3.4(20 reviews)
    2.5 km

    really enjoyed my first class! make sure to sign up for a trial session to get the experience…read more michael at the front desk was so accommodating and was up front about price and about what's included. he helped me set up everything up as far as my app. i'm excited to start my fitness journey! *total disclaimer based on previous reviews* he did let me know they are under new management and are working with all the customers who left the bad reviews.

    Updated: look at picture…read more I was encouraged to join this HOTWORX location with a friend who was really looking forward to me joining. She was a member and I was going to join with her. Unfortunately, the experience was incredibly disappointing and honestly concerning. From the moment we walked in, the staff member Elizabeth was extremely friendly in the beginning. After my friend signed up, Elizabeth was okay until she needed to cancel due to getting pregnant. She froze and Elizabeth charged her card without any authorization or explanation, which is completely unacceptable. What made things worse was the complete lack of support or accountability. Trying to speak with a manager was nearly impossible. My friend made multiple attempts to get help and clarify the situation, but she kept getting ignored or redirected without any resolution. Despite her dues being paid, she was still denied access to the facility. Watching all of this unfold firsthand was frustrating it felt wrong and borderline unethical. Elizabeth's behavior was unprofessional and disrespectful. She spoke to my friend in a demeaning tone and made the entire experience uncomfortable. As someone who witnessed this firsthand, I can say it reflects very poorly on HOTWORX as a brand. If this is how paying members are treated, I would strongly encourage others to think twice before joining this location. There are plenty of wellness studios that actually care about their members and uphold basic professionalism this was not one of them. Either allow her to use the remaining services she paid for or issue a refund--plain and simple. Revoking her access while withholding her hard-earned money is completely unprofessional and speaks volumes about the quality and integrity of this business. It's unethical, especially considering she is pregnant. This level of disregard is unacceptable. Let's be clear, she did not have financial difficulties. That was never the issue. The real problem is the disorganization at this location and the fact that her card was charged without authorization. If her account had simply been frozen during her pregnancy like she requested, instead of being charged without permission, you likely would have retained two members and even gained more through referrals. Instead, you chose to mishandle the situation and now you're denying her access to services she paid for. That's not just unprofessional, it's discriminatory. To make matters worse, disclosing personal information like claiming she had financial difficultiesis completely unethical and a serious violation of privacy. What kind of establishment shares private member details in public responses? That alone speaks volumes about the professionalism and integrity of this business. If you were confident enough to post that response publicly, you should be willing to stand by it. Removing it only confirms that you knew it was inappropriate, unprofessional, and entirely out of line.

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    HOTWORX - San Antonio - Merch

    Merch

    HOTWORX - San Antonio - Supporting our UTSA Women's Basketball Team. Go Runners !

    Supporting our UTSA Women's Basketball Team. Go Runners !

    HOTWORX - San Antonio - Incentives

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    Incentives

    Chad Humphrey - healthtrainers - Updated May 2026

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