I was very satisfied with Chaar until this morning. I never thought I would be so compelled to write a bad review. I originally started shopping at Chaar on Airport road because AJ went above and beyond to help me select the best dog food. I felt that I could justify the price because it was essentially a full service retail shop. The service was outstanding, the products were great, and it seemed that the associates truly cared. It's also important to me to shop local and support small family business' in the area. I was excited to learn of the new Saucon Valley location. My first experience there was standard. The young man helped me with my selection, checked me out, and offered to carry the bag of dog food to my car. I had spoken highly of Chaar, so my dad purchased a new tie-out for my dog at the Saucon Valley location. It broke after only 14 days of use. My dad didn't have the receipt handy, but I said they have great customer service and record all the transactions. In fact, my dad had them ring up the tie-out under my name for tracking purposes. We entered the store and there were three young associates standing at the counter talking. I explained we purchased the tie-out recently and it broke. When I asked if they could replace it, there was no apology or concern. She asked if I had a receipt and we said we might, but couldn't find right now. I have been there and they have looked up prior transactions no problem. However, when it came to looking information up for return purposes, they would not go to any trouble to help me resolve the situation. After my dad and I stood there and essentially had to beg, they finally looked up the transaction. It was exactly two weeks ago. She said it didn't matter because I didn't have a receipt and that's their policy. She was young and clearly did not understand the business aspect of customer satisfaction. My family has a small business as well. In fact, we use the same retail software Chaar does. I know how easy it is to reprint a receipt in a matter of 3 clicks. I also know that if you send the product back as a retailer to the vendor directly, they will credit you. When there is a defect or quality issue and you call the manufacturer, they ask you go through your local retailer. All I heard today were excuses. They did not stand behind their product. It was such a simple resolution that was made to be so complicated. I did not appreciate the lack of concern. Unfortunately I will no longer support Chaar. My entire family started shopping there because I spoke so highly of it. Today, I went there to simply get a replacement tie-out, buy a dog bed, and more dog food. I would've spent well over $150.00. Considering the store was empty with three associates standing around, I would've thought they wanted the business especially being a new business. read more