Wow...talk about horrible customer service.
Just bought a $500+ bag there, and when we realized that we forgot to use our coupon from the outlet's coupon booklet, the manager wouldn't let us come back and use our coupon. The manager told me that the coupon had to be presented at the time of purchase, and since all of their items are final sale, we couldn't return it for a new sale with the coupon, and that they could not do anything to help.
Now, this has happened before with other high end stores, and those stores have been gracious enough to honor the coupon. Clearly CH doesn't care about sales, since they just lost some good customers (we were frequent buyers of CH since I love her styles). Either that, or they hired some really bad people who don't know anything about keeping their customers happy for return purchases.
Shoppers, be wary of this store since the people there clearly have no sense of customer service, and will not do anything to help you out if you should make a mistake or forget anything. You're on your own...don't say no one warned you. read more