The train is just fine, the issue lies in the station staff and more specifically the blonde lady…read morewith the glasses; everytime she is in the station there are issues that she likes to nitpick and today when I had issues with the weight of my baggage she calls a friend on her personal phone and gossips about my frustration on the subject and then after finishing the call goes on to tell another passenger as he gossips outloud so the whole station can hear the issue array, saying things as I should've gotten a U-Haul and the lady agreeing until later on where she realizes that I'm a student moving out of my dorm at the end of the year. avoid her if you have anything but a bookbag she will find an issue this is not the first occurrence

The carbondale station is a sleepy little station but it is where you get on from St Louis if you…read moretake the van from St Louis station and are headed on the south bound train to New Orleans. They don't always have someone to open the station and that can be a problem for offboarding and onboarding. Especially if you need to use the facilities. It's caused alot of issues for people.

Delayed review but wanted to say that this service was impeccable! The party bus was on time, very…read moreclean, and the driver was friendly!

From the owner: Top Shelf Specializes in providing top notch Limo Bus services for your special outings whether it…read moreis for your big day, bachelor/bachelorette parties, prom, winery trips, birthdays, or more. We are now offering personal and corporate airport transportation and shuttle services. Let us handle the driving, and let your employees do what they do best. Come see for yourself why our customers rave about our vehicles and have yourself a Top Shelf time!

Mike Evans seems very professional at first when booking. However, the bus showed with broken AC…read more Then on the ride home the bus broke down and stranded 20 people on the side of I-44 for 2 hours. After calling personal relatives to come get most of us, Mike arrived to only take 5 back to our destination. Mike and I agreed on a refund amount for the inconvenience that night then went our separate ways. He texted the next day stating he would only refund a MINUSCULE portion. He is now refusing to answer my calls and is trying to completely avoid refund altogether. If I could give him negative stars I would. I have been completely robbed. Not to mention I don't believe that his driver has the correct legal licenses to even be driving the bus. As he acted like it was all very under the table.

Tried to reserve a bus. They responded very quickly and said they had availability (and good…read morepricing) and they would send over the confirmation and payment details in an email. I kept messaging them (because there was no number to call, the one I tried didn't do anything) at least once a day, if not more, and didn't get a response till the day before my event. Which I had to cancel because they stopped replying and left me with no time to find someone else. Poor service.

Highly recommend! Owner is very responsive and was super helpful while I was trying to figure out…read moresome options. I booked a 12 person bus for a Girls Winery Trip to Hermann and it was perfect! Seats were comfortable and there was plenty of room for coolers, bags and snacks! Our driver Bonnie was fantastic! She was so sweet and very accommodating with our group splitting up for a bit and she was also willing to extend our original time which was very much appreciated. Every year we have struggles with transportation for this trip, so this being such a great experience was a relief!

Our group has used Ride-STL a few times for various winery drops and love them…read more Eric and Bonnie are both allot of fun, easy to work with and the prices are reasonable. They've always been flexible with our plans and let us add extra time, when schedules permit..hey, after the 3rd winery, it's possible to lose track of time. ‍ The small bus holds 12 but you may want to cut that number to 11 if you have fluffy passengers. Seating around the perimeter makes for easy drink sharing/dancing as does the great sound system and cute lights for nighttime trips. This is a small business that makes connections with their customers and we can't wait to use them in the future!

I placed a down payment for a limo service a couple of years ago that was never used. At the time,…read moreI was told the payment could be applied to a future booking, and no expiration or forfeiture terms were provided. When I recently called to apply the credit for the undelivered service, the person I spoke with was rude and refused to look into it, stating only that too much time had passed. Because the company declined to address the issue, I was left with no option but to submit the matter to my bank. Based on this experience, I would not recommend using this company, particularly if there is any chance plans change or services are not immediately used. Update: The company later stated that written terms were sent after payment and that the deposit was non-refundable, despite the contract being emailed hours after the charge and never being signed. This was not disclosed at the time of payment.

0 stars! This company will take your money, not provide a service and then cuss you out when you…read moreask for your deposit back. Read the reviews before even considering to call this awful place, they should be shut down. Multiple reviews are written about taking clients money and not providing a service. The excuses the owner writes under every complaint are comical - get ready for a good laugh!

Great professional service and driver. Good experience all around. Service was on time and even a…read moreschedule hitch was not a problem. I would highly recommend them to anybody in need of those kind of services.

From the owner: We provide All types of Chartered transportation service from Sedans to 55 Passenger buses with…read moreLimousines and Vans in between.