On June 12th I was returning from a nearby town, when my son called to tell me that he had gotten home and water was coming in through his bedroom ceiling. When I arrived at home, we quickly determined that an outside water hose pipe had burst inside the wall, and drenched two rooms and started on a third. I called Aviva late that night, and they started the claim for me, and the customer representative was fantastic to deal with. At 7:00 am the next morning I spoke with their claim representative again, and they said that a flood specialist company would call me right away. Ten minutes later, On Side Restoration called, and said that they would have their Edmonton manager call me as soon as possible. Ten minutes after that, Dave from On Side called me, and we agreed to meet at the house three hours later. Shortly before 10:30 Bradley, our Aviva claims adjuster called to explain the process and alleviate my worries. Bradley was extremely kind to talk with and very considerate of our situation. At 10:30, Dave and his fantastic crew showed up at the house, and started taking down the wet ceiling and walls. Six hours later, they had dehumidifiers and fans, up and working. They also hauled out all the wet drywall and cleaned up everything. During this first day, Rugo from Custom Floors Inc called me and began to process for getting new carpet. A few days later Rugo came to the house to measure the floors, and then he had me out to their store to pick out new carpet, which he immediately ordered from the USA. On July 21st, Custom Floors Inc. arrived at our house to replace all the basement carpets. They did an excellent job, and were able to complete the installation without making a single mark on our walls during the installation process. Rugo, the manager from Custom Floors and his employees, did better work than anything that I could ever have asked for. Because these issues were dealt with so quickly and professionally, we continued to show our house to potential buyers, which enabled us to sell the house to buyers the same day that the carpet was installed. Thank you for everything Custom Floors! read more