These guys are scammers. Be VERY CAREFUL if Cervera Management, Inc is the property manager of your rental apartment or house. Read your lease CAREFULLY because when you move out, they will try to scam you out of every last dollar from your deposit. In our lease (in very fine print) it said the tenant was responsible for changing the water filter in the refrigerator. They took $480 from our deposit for not changing the water filter. They also told us our AC unit air filter was dirty, and that caused damages to the unit (there was no damage). They charged us $310 for repairing the AC unit that wasn't broken and changing the filter. They charged us a $320 cleaning fee, which I'm not actually saying is totally unfair because we did leave the apartment disorganized. Just writing this in case you're a tenant and you were unaware they can do that. They also tried to charge us for stuff that was already broken when we moved into the apartment. Luckily, I had made note of all the broken items and I sent it to them when we moved in. They removed those charges. Last but not least, they sent the invoice of these charges by mail to the apartment we just moved out of. Needless to say, we never got that invoice because we don't live there anymore. If we didn't ask for it, they were going to just keep our full deposit. If you're a tenant, just be super careful and make sure you change all the filters and clean the apartment before moving out. Read your lease carefully because believe me, they are very very well aware of every single possible way they can legally scam the tenant. You'll have to fight them for every last dollar of your deposit, but it's worth it. Don't let them scam you like they did me. read more

Impressively disappointed! They broke into my unit without my permission and I heard they have done the same with lots of other tenants in One Miami. I called to complain about them entering my unit when I was clear by email I didn't allow them to do so and Yovani Garcia told me, and I quote: "find yourself another place, I give your money back" and hanged on me. A lot of issues in the apartment that did not solve and when I complained about them they sent me back a rude email. Impressively unprofessional and rude, both Fernando Escudero and Yovani Garcia live in the building and the second is even board of members, which clearly shows an unacceptable compliance issue. Apart from all said, with this behavior and having copies of pretty much all the units I don't feel safe here anymore with these two around. read more

My husband and I did not have a good experience with our realtor, Claudia. At the end of selling our home we felt somewhat pressured into the situation, furthermore Claudia had recommended we add a clause to our contract for permitted plans, except that she really didn't understand in the end how to enforce it, and finally, after the sale closed, we didn't hear anything from her. Not a thank you or goodbye. Overall, we would not work with her again. read more

I do not know why but all of a sudden I am getting mailings from Cervera Real Estate which I did not ask for and which I do not need. They use a third part which generates their offers and there is no way to unsubscribe. They also bypass my spam filters. Have no idea where they got my information but I would never use or suggest someone who uses these tactics to attract sales. read more

I never had a problem with Cervera during my time as a tenant in The Mark (Brickell), but will never rent from them again because of the way they have handled my departure. I've been trying to figure out how to get my security deposit back for the past +5 weeks and no one is answering me or giving me any direction. Couldn't even schedule a walk through of the condo after I moved out. There seems to be some major confusion between Cervera and The Mark. I've tried to contact both parties several times and what disappoints me the most is that Cervera seems to be screening my phone calls and not delivering my messages to my old property manager. I also haven't been responded to via email. We kept the unit clean and in good condition during my two years at The Mark and I deserve to get my security deposit back in a timely fashion. Mirta Perez is my old property manager and I would appreciate her or one of her coworkers finally figuring this out for me. read more

While I initially had a bad experience with this landlord and/or realtor, I am glad that one of the Vice Presidents of Cervera saw my review and reached out to me, to find out what went wrong, apologize, and try to right things. I think this shows good customer service and a good attempt to please customers and show he cares. I spoke to Mr. Nikel and told him what occurred and he assured me this is not how they conduct business and that he was sorry about my experience. He provided me with his contact information so that in the future, should the need arise, I can personally reach out to him, even though he doesn't handle rentals. I am willing to give them the benefit of the doubt, it is possible that I just had the rare bad experience. I like that he took the time to listen to me and assure me that my experience is not the norm. I dislike companies that ignore negative reviews, get defensive or bash reviewers, but I like companies who take the negative in stride and strive to move on and work to improve things. He seemed to genuinely care. This is how you run a business, so this is why I am willing to forgive and try again. I currently have no need for finding a place to live but if I do, I will make sure to reach out to Nikel. I am confident that he will do whatever is in his power to make my experience a very positive one. read more

ALMOST ALL LISTINGS NOT ACTIVE! When my first call was returned, the woman was annoyed that I wanted to confirm availability on 15 properties and said she would have someone else call me back. I waited for the call back for 4 hours. I took the initiative to call again and they gave me a number for a different office (no answer). Why did I need to wait all day for them to suggest AGAIN a different agent to help me? I never received a call back. I had spent HOURS on a Friday saving listings (sending email requests on all, which got no response). Monday, after wasting all day waiting for a call back, I began to Google each address. Only to find on updated sites like apartments.com, that the listings were no longer available or never were in the first place. No wonder it seemed like I was hitting a gold mine of options here, they aren't real listings! Apartment hunting is extremely time sensitive. Finding the right home is a special and intimate process. The agents were rude and uninterested. I never got the help I needed! Ultimately, none of the listings even existed!! I got responses immediately through apartments.com. The Cervera Agents weren't even willing to confirm listings. My Apartments.com agent sent me a list of 50. I chose 8 and he gives me a live virtual tour of each of them. THAT is service! DON'T WASTE YOUR TIME WITH CERVERA! read more

I was trying to lease an Studio at One Miami 325 S Biscayne Blvd. and had the worst experience with Yovani Garcia a very young realtor. He was so rude, he even hang up the phone at me and rather lose the deal than providing good customer service. I contacted his supervisor Ana Lopez and was useless. Cervera Real Estate realtors customer services has decrease and deteriorate over the years. This realtor was so unprofessional and rude. I don't recommend dealing with this Real Estate agency specially with Yovani. Don't deal with him is a waste of time. read more

I wish I could give 0 stars honestly. We lived at a property managed by Cervera for almost two years, and they were a nightmare to deal with. The owner of our condo (at Havana Lofts) lived in Venezuela, so we always had to go back and forth between Cervera telling us to contact the landlord (who would tell us it's his cousin's property in Venezuela and he "can't get ahold of him"), and the landlord telling us to contact Cervera. It seemed like nobody ever wanted to help us, between the infestation of cockroaches we found in the kitchen the day we moved in, to our security deposit not being returned to us with no reason given, no list of claims, and no one returning our emails or calls to explain as to why. Specifically, when I called for the last time to figure out what was going on, I was verbally berated by Mirta from Cervera, who claimed that they had absolutely nothing to do with the situation, and told me to get in touch with the owner (who as I mentioned lives in Venezuela and would not return my emails). I always try my hardest to be polite and understanding, as I work dealing with the public as well and know that being rude is unnecessary, and I was utterly taken ABACK by the way I was spoken to by this employee. It wasn't until a few days later that I sent one final email listing all of the Florida statutes that they had violated and threatened to take legal action that we were sent back our security deposit (although they spelled our last name wrong...) Please find somewhere else to rent if this company manages the property. Especially in the Miami area--nobody should have to deal with such a rude and shady company at the high rent prices that we pay here. read more

I lived at a property "managed," owned, or somehow associated with Cervera for over three years. During that time, the person I worked with, Ms. M. Perez, who has already been mentioned on several other reviews, was unprofessional and rude. Eventually I realized that working with her was the worst part about living there--everything else I loved. Any time there was an issue with the place, I did not contact her, but rather contacted the people who came to do the work myself. I knew that every conversation would be contentious and leave me feeling angry. M. Perez took weeks--literal weeks--to respond to emails, and rarely answered her "direct line" herself. I had to send followup emails on most occasions--usually more than one. I didn't even receive "Out of the office" messages. Just nothing. This is extremely unprofessional. On top of being unprofessional, she is rude. I called to ask about the property's hurricane preparedness--I'd never experienced a hurricane, let alone one in that property--and I was directed to her assistant; Ms. Perez made it clear by her tone and her responses to my queries that my call was not worth her time. Her assistant then literally told me to "Google it." I called to ask a simple question, and was treated like I was an idiot (I explained it was my first storm and that I wanted to make sure the property was properly secured) and that my questions were not even worth answering. Ms. Perez also told me that she was "not the property manager"--even though she'd served in that role for two years and even though underneath her picture on her email signature it says "Property Manager." When I asked to speak to the person who was, I was denied. I was not connected to or even given that person's name. Early into living in the property, I contacted the landlord just to introduce myself and say hello. I was told to contact Ms. Perez from there on out. Later, Ms. Perez told me to contact the landlord. Clearly, a lack of communication was also happening because I had no idea who I was really supposed to contact. I just knew that we sent our rent check to a Cervera office, and that it was addressed to Ms. Perez. It's a good thing I just dealt with most of the stuff myself, or nothing would have been done by anyone. Finally, I had to leave the property unexpectedly, due to a roommate's sudden and tragic death. Even in this, she showed very little professionalism. She asked how he passed away, which is a matter of public record, and, once again, took quite some time to respond to initial emails. When she finally DID respond, she did not address several questions in the email, which were clearly laid out. She simply ignored a question regarding money that was owed to me immediately. She did not return the overage without several weeks' worth of emails. I eventually got a lawyer involved, and, lo and behold, suddenly my questions were acknowledged and my money was returned. I'm not talking about a deposit here--I'm talking about money that was paid as part of my first month's rent (an overage by the time I left the property) that should have been on hand and returned to me immediately. I do have to make it clear however: the money WAS eventually returned, as was my initial deposit. It suddenly became a priority after I involved a lawyer, but did not seem to be one up until that point. It's really sad that I was, and still am, recovering from a very sad and traumatic event, yet I also had to do all the hard work to recover the money that I was lawfully owed by the company. These are only a couple of the MANY examples of her behavior and lack of professionalism. If Ms. Perez represents Cervera Real Estate as a whole, it is safe to say I will NEVER work with them again, nor will I keep quiet to any of my friends who may be thinking of working with them. read more

We worked with Maria Bellitto on the rental of two apartments at Beach Club. The first year we rented a unit that was not her listing. We had major problems and she went above and beyond to help get things working. We wanted to rent at the complex again and she helped us secure another apartment. Having been a Realtor for over 40 years I know that rentals are not the same as a sale and being a property manager isn't part of the scope of work so we really appreciate the service Maria provided. read more

Sloppy service by agent(s) from start to finish when leasing residential properties (not showing up for planned meetings at the site), not helpful to tenants (not answering emails or requests), and they handled departure horribly, besides being rude and disrespectful, they kept full $2700 deposit with very little actual damage and prevented me from contacting owner to question this--seems very sketchy. read more

I was fortunate enough to be introduce to Marie Bellitto through a friend who lives at the Beach Club, 1850 S Ocean Drive, Hallandale Beach, 33009. I was moving from out of state, and Marie helped me to find my rental, and assisted me through the rental and negotiation process. Marie is knowledgeable, professional, responsive and a pleasure to work with. I like doing business with people I connect with, and who understand the power of genuine relationships and the importance of a human connections. Marie is not only my Realtor, but she has also become my friend. I highly recommend Marie, as well as her company, very easy, responsive, ethical and professional to deal with. read more

I have never written a review before, however, the management of this company was so terrible I feel the need to warn others who rent a unit from this company. I think my experience is a combination if the poor management of this company and the management of the Axis in Brickell. When we moved in June 2019 we were promised to have the issues we found in the apartment addressed in a timely manner. This included a faulty ice dispenser, water filter, a couple of light bulbs, and the dishwasher. After MULTIPLE emails and voicemails our lightbulbs were fixed but even today as we move out the other appliances were never fixed. We were constantly told "the plumber will call you" but never received a call until we asked for the number and called them directly. They then proceeded to come once and evaluate the appliances and never returned. We asked if we can have our own plumber come and fix the appliances and send them the bill or deduct it from the rent but they said if we did that we were then responsible for the all charges WHEN THESE WERE BROKEN BEFORE WE MOVED IN. Feb 2020 faulty water pipes caused a portion of the apartment to flood. They came, removed the molding, drilled holes in the wall and placed dryers in the unit. After they removed the dryers they NEVER returned to replace the molding. Fast forward to moving day. We decided to move 5 hours north of miami. Cervera told us before they come back to evaluate the property we must have everything moved out of the apartment however be present the next day for a walk through... This "rule" may make sense for individuals moving to another complex in Miami however no so much to someone moving further away. The Axis in Brickell only allows moving in and out during the week and therefore we had to take a day off of work to move. I don't see why I have take another day off of work just to have someone do a walk through. When we purposed an alternative in an email we were told to talk pictures of every wall, appliance and light fixture and to drop the keys in the mailbox and that they were only making this "exception" because of the corona virus. read more

Cervera property manage is disorganized, mis-communicates (or lies?), and is seemingly dishonest. They first failed to tell me what was my new lease amount (it seems they were trying to play games and pressure me into paying more money than the unit is worth--over the average price of comparable unit... I ran the comps) so I opted to move at the end of my lease. Then, after I have moved out, upon my lease ending, I turn over the keys (this was also a big time-waste to meet with someone who had no authority to sign a move-out form with me), I get a letter indicating that I owe rent for the month, when I am already living in a new place. I next receive TWO additional letters to document that there would be no claim imposed on my security deposit ($0.00); meanwhile, they sent one copy regular mail and one copy certified but they did not include the check. The unit was left in perfect condition. I called to follow up on the check, and I am thoroughly annoyed for having to waste time in line at the post office to get a certified piece of mail with no check, and they tell me the letter is a placeholder for the actual letter, and they are charging me a fee. Florida statutes says the check has to be returned within 15-days if there is no claim imposed, so already this is looking dicey. I asked: are you going to give me my money or am I going to seek legal action? They were more concerned about the tone of my voice than with the mistakes of their business. Yes, I was pissed that they wasted so much of my time with a very simple transaction. The key individuals that I would not recommend any business interactions with include: Mirta P., Giuseppe S., and Glika W. Monica seems decent, but was not very involved with me until after the others had significantly aggravated me. Overall, a shabby operation and I would work with a team that is less of a time-drain and aggravation for tenants. read more

I wish I could give no stars whatsoever. Cervera at Hallandale has been managed by a group of unprofessionals. They are supposed to manage and assist current renters of the beach club towers. One month before my lease was due I got a call from Pilly Estrada asking to show the unit to another customer. She wanted to show the unit within 45minutes because her customer was at her office at that time. I explicitly said to schedule another visit another time since I was not home at the moment. My nanny was home taking care of my twin babies and suddenly Pilly Estrada walks in with her clients!!!!!!! In other words, she broke into my unit without my permission. I have been trying to contact Juliana Tobon ever since and she does not answer my calls or emails. This is so infuriating. It almost feels like her calls and emails are being vetted by her assistant (Pilly Estrada). I talked to some other residents about this issue and I found out that I am not the only beach club resident unhappy with Cervera and its team of unprofessionals. On top of that, all of the Cervera workers live in the property and I happen to bump into them almost every day in the elevator. I am glad I am not renting at the beach club towers any more and I do not recommend anyone to rent with Cervera either. read more

Had an absolutely wonderful experience with this agency. Guido helped us find our home the first day we arrived in Miami. He called and worked with us whenever it was convenient for my fiancé and I, whether it was 8:00 am or 11:00 pm. To this day 7 months later he still texts me and calls to check up and give us advice when we have questions. He was so helpful and understanding throughout the whole process. He invited us into his home, and made us feel truly satisfied with our home and this agency. Everyone at the agency was very friendly, and there's a very nice environment. Would definitely recommend! read more

We had bad agent named Mark from Cervera. Cant even describe my anger towards this man who lied about cost of their service. He thought we are stupid people beacuse we aren't from US and wanted to use this moment by over charging apllication cost. Such a bul**** saying to us to wait 4 days and we can move on. But instead he kept us waiiting more tan 7 days and asked one more week. DONT RECOMMEND!!!!! read more

The agents and brokers at Cervera were extremely kind and helpful. The unit I found was beautiful, and met all of my expectations. Coming from Europe, with little knowledge about Miami, Cervera was very helpful in finding me and my family a safe, private, condo in the Brickell area. read more

Very professional and reliable. Patrick Orloff was very helpful and helped us find a condo that we loved. He spent a lot of time with us and was very knowledgeable. Look forward to doing business with him and Cervera again. read more