This place is SUPER CLEAN and the people are very nice. It does get crowded, so if you don't like to wait, get there early. I came on a Monday at 7am and was number 5 in line. I waited 10min to be seen at the counter. 10 minutes to go I.la for the tests. They emailed me the results that same day by 5pm. I paid $100 and something dollar for quite a few tests, so I personally thought it was affordable for someone without insurance. There is also a paid parking facility and street parking (paid) nearby. It's super convenient. read more

I rarely give poor ratings because I feel sometimes poor service is just an anomaly. However, when it comes to the medical field and laboratories, I believe a higher standard is required. Certus Lab in the Rio district has been a disaster from the first day. My loved one was diagnosed with AML (leukemia) and we were sent to this lab to have 2 important tests conducted on Thursday, 3/11/2021. The lab could only perform 1 of the 2 tests and staved us off until Tuesday 3/16 for test #2. However, test #1 was to be ready on the evening of 3/11 or at the latest, morning of 3/12. Nothing for Thursday or Friday and when I called on Saturday, the lab couldn't even find the name of the patient AND never did. We returned on Wednesday 3/17 to have the tests repeated and test #1 was promised by end of day 3/17 or first thing 3/18 by email. Nothing in my email on Thursday and when we called, no ability to locate the results. I checked today (3/19) online and results are in process. Called about 2:30 and low and behold, the results are ready (but online still shows in process). When the report came to me via email, the report was generated Thursday, 3/18 @ 7:34 AM?! Why no report could be found or why it wasn't sent to me, I was given no good reason!? And no apology. AND, I think a partial or full refund is in order since we've not been given what we were promised - TWICE! Makes me wonder if I can trust the results, too!! Test #2 was to be free based on a program in Mexico and they had "no record" of that. The Dr. even took the time to complete the paperwork for us and they still couldn't figure it out. They finally spoke with the organization about the free test and refunded us, but nothing is in our account yet! If this is a professional lab, I don't want to see a non-professional lab. This is someone's life and a a brief treatment window that shouldn't be compromised by ineptness. I'd love to hear from Jasmin Bravo (supposed supervisor), but she's slippery and never available. Just a warning that you should check to see if there are other options before you subject your results and your health concerns to this sloppy outfit called a lab! read more