All of my appointments went very well with the AP Jena! Very professional and informative about my…read moreissues. I am so glad I went, Jena discovered a spot on my skin that she biopsied and it came back positive for melanoma! I was given the information to make an appointment at the University of Pennsylvania Hospital in Philadelphia where I went and had the problem taken care of. AP Jena probably saved me from a terrible problem, had she not biopsied the spot! I received the Best Care during my follow up visits and never have had a problem with making new appointments! All of the staff are pleasant and professional! I will continue to be a patient at this office, thank you !

FLAWLESS!!!! Across the board!!! Office staff, clinicians, Dr K herself...all awesome. Great…read morefollowup by the staff. Six stars out of five!!!

My report said I have melanoma on my right side of my face. They were very nice can't find a doctor…read morewho will accept Medicare for

Horrible. The…read moreability to reach anyone to resolve a simple billing issue was impossibly difficulty. Too reliant on technology. Getting a human with whom to speak was not possible. So bad it would keep me away even though the medical treatment itself may be competent.

I want to give a shout out to Danielle Francis who is a PA with Premier. She is my absolute…read morefavorite to see for my knees. She is precise, concise and very friendly and always willing to answer my questions even if I've asked them before. She is excellent at what she does. 10 out of 10 EVERY.TIME. Elmer office Receptionists are great as well!

Call is answered by an automated service. I waited on hold 10 minutes before an actual person…read moreanswered the phone to make an appointment. Then I was told I had to show up an hour and a half (90 mins) in advance for an x-ray -she said they don't do the actual x-rays on site so I would have to go through AMI imaging first-conveniently located in their parking lot, while I'm assuming it is also a separate charge. They want to be certain the x-ray is complete and so I have to sit and wait 90 minutes so I don't keep the doctor waiting - what?? What about keeping ME waiting? Or I could drive the 20 miles (one way) days before the appointment for the x-ray, then show up again the day of my actual appointment. Why is it that all of the other ortho offices I called told me they take x-rays on-site without waiting to see the doctor? Does Premier know there are other ortho offices and doctors you can see that won't make you wait on hold, jump through hoops, and be totally frustrated just making an appointment? So glad I found another ortho group with an appointment (sooner) with x-rays on the spot and no additional hours wasted of my life! My issue was already resolved by another ortho group (who was excellent), xrays on the spot, and my Premier appointment was still another week away!

Over crowded. You wait there absolutely forever. Depends on the day with the doctor. Last time I…read morewant he was so friendly. Then, he reluctantly said at last visit "I can recommend PT" like he was doing me a favor. Nurses always amazing and friendly. They definitely make the practice!

I gave this company 1 star due to their incompetence of billing issues. I overpaid them twice and…read moreit already has been 2 months with no resolution and now it might take another 4-6 weeks. They also bill customers between 3-6 months after visits. Their team of doctors and staff are exemplary The billing is horrific