I emailed to find out what was going on with the outage at my parents in Inlet beach and Dan…read moreDietzen was so prompt and professional in responding right away. He was polite, caring, and helpful - he even followed up with me the next day to make sure it was on when he thought it was resolved, just receive measured to make sure it really was working. He went above and beyond, even when he most definitely didn't need to especially on a weekend! It was very appreciated. Thank you! Kendra

SecureVision Our…read moretelevision service went out in our living room in Plantation Condominiums in Fort Morgan Mississippi. We called for help, and Joseph Brister came to assist us. He fixed our television with expedience and knowledge of the product and service. What an incredible young man! He was polite, respectful, intelligent, and made two older ladies feel secure. He could converse intelligently a skill that seems to be in decline. As teachers, we are able to identify young men who are made of the right stuff. He serves your company's reputation well. Thank you for hiring impressive people to come into our homes. Patricia Davis. Hollye Ferguson Goode

Dustin was truly exceptional and handled my internet set up connection in the fastest and…read morefriendliest manner. He even went out of his way to help my Dad and I lift a heavy piece of equipment we were struggling with - and he definitely didn't have to! Super grateful and will always recommend this group and Dustin.

No more reliable than Mediacom. Here we are in the second outage in the last 60 days lasting 12+…read morehours. The issue is always the fault of a 3rd party and Island Fiber provides zero answers to their customers.

This company is a game changer in my community for broadband internet. Easy to get installed and…read moresuper easy to use! Since day one they have been great with customer service and attentive to my needs. That alone is a rarity in the internet service industry! The value we get is perfect for my house of 6. We have 3 streaming TVs, 3 gamers and music streaming all at once. The service works perfectly even when all of the above is happening at the same time with no lagging or video buffering! That alone is worth it! If you want to change the game check your address and see if they are available in your neighborhood. Installation is fast and easy. You won't be disappointed!

I work from home and need rock-solid internet. I tried Mediacom and AT&T, but constantly had…read moreoutages. Ripple is an absolutely amazing small local business and the best internet in the area!

I have to speak to the quality of service provided by the technician for my installation…read more. Deshon, came out 06/16..started the installation and the weather turned unfavorable..he came in as though he didn't know how to tell me he couldn't finish..without hesitation I said to him his is far more important than my internet connection..he said he would see if he supervisor would allow him to return as early as possible the next day..he arrived at 655 am...very pleasant good morning and started with the completion..we conversed a few times because I WFH...he was not disruptive..very very pleasant and professional..ensured I was connected and answered my questions completely...thank you soooooo Deshon...service technicians should model him ​

I had to wait 7 days to get a technician to come & check why our system needs rebooting 2 times a…read moreday or more. The tech never showed for the appointment today & then told Mediacom that he had completed the job! He dismantled the box in our yard, left it open never came back & when he did this it was in the early morning not at our appointment time. So we have children in our street & we're very upset about what Mediacom is not doing to fix this issue until next Saturday. This is not acceptable!

My previous review for Mediacom was a 3 star as my analysis at the time was based on my personal…read moreexperience at that point. My reviews for tech companies is more informed than most and especially so when as it relates to the internet piece of the of the biz of internet. I'm fact, I started up one of the first Internet Service Provider services in my Tennessee computer store back in '92 and have am entering my 5th decade of all things geek related :-) That being said I have had some funky issues with their Internet for a while and had replaced them at my cottage but kept them at my townhouse because they also provided TV here. (both services have some serious issues) I will not go into the regular trials and tribulations I've endured over the last couple of years but in the last couple months they have just become ridiculous on every front and these clowns have got to go!! Closing the local office was bad enough, but they recently did some sort of audit and without notice dropped our Internet service from 600Mbps to 60Mbps, like oops! Their explanation was it was a mistake, and BTW that's true for at least 61 of my neighbors. The only option they offered was to increase my throughout to 1gb for a discount of an additional $99 a month, wait what? There's more BS issues but I have just signed up with a very reputable local company for 1gb internet and guaranteed support 24/7 365 for the same price that I'm currently paying for 60Mbps service, and so are a bunch of my neighbors. Bottom line: Down town is ridiculous, support is very limited, offices are closing all over the place, prices and price increases are stupid and the majority of the contact people are clueless. So the only recommendation I'm giving is I highly recommend to avoid this company under all circumstances. #fail Check out the "Mediacom Sucks" Facebook page where thousands of customers sound off: https://www.facebook.com/groups/55575141274/

Stay clear of these guys. It is the worst kind of con. They…read moreare flashy and have the latest equipment but the reality is they are a poorly run company with deceptive business practices. When we signed up no mention was ever made off a data cap but they have one!! The penalty rates are just as ridiculous as the cap itself. It is IMPOSSIBLE to get anyone on the phone and impossible to see your account without creating an online portal which you cannot do without talking to someone on the phone. Even after you get that done you cannot see a billing statement without a special number that is on your statement?! Wow. The entire thing is a great big circle-jerk designed to gouge you for as much as possible before you have a chance to cancel service. Well, as soon as I caught wind of the data cap (which I reached in 6 days) I replaced them with Point Broadband.

I have recently opened my own business and needed a IT support technician. We contracted with…read moreSpencer and he has set up our entire system. We have cameras, wifi, digitally integrated slide shows on our monitors. We are very pleased with his work. He is very punctual and does what he says he will when he says it will be completed. He has also done work on a couple of laptops I had which were not working and now they are back up and running at a fraction of the price I was quoted from other places. Spencer set up the wifi with private and a guest log on so our customers are able to use the Internet while they are in our shop. He has also helped maximize our exposure on the Internet. I would highly recommend using SJP Solutions for your computer needs.

From the owner: SJP Network Solutions, LLC provides comprehensive IT Support, Cloud and Network Management,…read moreComputer Repair, and Entertainment Solutions to Fort Walton Beach, Destin and the Gulf Coast. Let SJP Network Solutions handle all of your Networking, Managed IT Support, Computer Tech Support and Remote Management needs. Call SJP today at (850) 659-6649 for a free consultation.

If I could give a negative star rating I would have. I remained in an Internet chat with their…read moreoutsourced personnel for over 30 minutes to an hour... requesting for the immediate recovery of my family Member Services as my mom is an elderly female living alone with multiple health issues without access to emergent medical services without phone access for the past 48-72hors. They refused to escalate my concerns due to not having her password to her account, which is absurd as I am a Family member speaking out to assist Her in the access to emergent medical services when in need.. these outsource companies and services are absurd, irresponsible, and extremely frustrating to work with... this type of service is ridiculous irresponsible and will be the demise of someone else's loved family member in the future if they do not correct their ways.

Ticket after ticket after ticket--and still no resolution. We've been calling every single day for…read moreover a week because our business landlines have been completely down. Every time, they promise a technician will come out, the tech doesn't even speak to us before closing out the ticket as "complete" or even check our jacks inside. Our phones are still not working, and at this point, we feel completely ignored and hopeless. As a business, reliable phone service is essential, and this company has failed us in every way. The customer support is some of the worst I've ever experienced--completely unhelpful and dismissive. We've finally decided to switch providers. I wouldn't recommend this service to anyone.

I'm absolutely blown away at the customer service we received here!…read moreMy family and I needed to get new phones and my aunt wanted an iPad. Greg & Trevor went above and beyond to get us situated with new technology and gave us an amazing deal! We had be ready to drop some money and Greg the manager ended up saving us quite a few bucks which was greatly appreciated because every single dollar counts nowadays.. If you or your friends or family have any questions or need to get a phone I highly recommend you coming to this Verizon and requesting Greg! You will not be disappointed! Thank you Verizon for having such an incredible store and thank you Greg for making a slightly stressful move go seamlessly. Truly a blessing to have a manager which has excellent customer care. We will be back and I will be recommending all friends and family to this store!

I had an ongoing problem with my bill for months. KileyLangston spent hours working to solve it…read more She was able to get it resolved. I want to thank her for her dedication!

They finally fixed the pricing, but I really don't care to keep this service. Once the HOA gives…read morethe go ahead to change services, I'm gone.

Beyond communications has poor service, unethical billing practices and uses bait and switch…read moretactics. If you can avoid their services by all means do so.