The worst experience I've ever had with an internet provider. I would go anywhere but here but my…read moreapartment building doesn't allow it. When I call I just get told they will have somebody else call me within 24 hours. I'm paying money for a service I'm not receiving. If possible I would literally choose a whole different apartment just to avoid having them as my internet provider. ​

I've been with them for 10+ years now and my equipment is all still original. Meaning my router is…read moreoutdated. The internet is slow. I pay extra for local news channels and majority of the time they aren't available. They keep raising my price each year and taking away channels. For what I pay a month, I expect better customer service and better equipment.

name has changed to Consolidated Communications. contact…read more 50 MBs dwload speed unlimited monthly Data volume (getting bumped up by Cableone by $25 for using too much data since I cut the cord and use only Roku.)

The only reason I'm not giving it 4 stars is because I stream Netflix onto my TV through my Xbox…read moreand during peak hours sometimes the movies wouldn't be able to play, netflix would say my internet connection was too slow for playback. Another problem would be every few months it seems my modem would have issues to where it needed to be manually powercycled before it would connect to the internet. Other than that the internet itself was great. I could be surfing the web on my laptop and my son could watch a Netflix movie or my boyfriend could play an online game.

I have had an overall good experience with Midco unlike a lot of people on here evidently. Service…read moreinstallation took no time, they got me scheduled in just a day. My Internet has worked perfectly from day 1 and runs all my devices with ease. I do some pretty heavy gaming with it, no lag or issues. Customer service was great to me and prompt. They worked with me on a late bill instead of just shutting it off instantly, the only reason it didn't get 5 stars is because of the $100 installation fee and the price after promotional pricing for the first 6 months goes up making it just a little more expensive than I am comfortable with. Installation should be free if you want me to use your service

I've never had an issue with the people who actually work for Midco. It's the company itself that…read moreis rotten. Horrible service. They seem to intentionally make their website run slowly when trying to change your services. The rest of the website loads instantly until you click "change services." Looking forward to the other internet services taking over with far superior capabilities. Actually using fiber connections instead of cheaping out on copper lines.

This authorized retail Verizon dealer is the worst they had a representative sell me a prepaid…read morephone when I told him I did not want a prepaid phone and then it would not return it after they would not take the phone back the next day because it was 2 minutes to 6:00 and they were closing and the representative today told me they couldn't take it back to the scratch on it then it said they couldn't take it back because it was a prepaid phone and I told the representative when I bought it that I did not want to prepaid phone. They lied me and representative that sold the phone to me had to have a meeting in the back were they inspired and went with the story that they told me it was prepaid when it was the only thing I said when I went in that I did not want to prepaid phone I wanted to buy one outright. He would not tell me the owner's name so that I could rectify the situation. The absolute worst the employee sold me the phone does not know his job and is going to lie to customers to cover that fact. To leave my review I had to give him at least one star but I'll give them -4 Stars they're the absolute worst

Excellent service from "Dylan". Very instructional- helpful on resolving some ear bud items I…read moreneeded help on. Plus took the lead on showing me some additional features! They go the extra miles at this location!! Will patronize this store again

I have been with Cable One now Sparklight for 24 years and always had great service I had cable TV…read morebut had dropped it about 4 years ago and and stayed with with their internet which is great I plan on getting their cable TV again or what they recommend

Dear General Manager;…read more This letter is written to highlight the excellent help I received from SHAWNA DAVIS the morning of April 1, 2021. Last night (March 31, 2021) two of our Motorola signal receiving devices failed and listed that the cards were not activated. They have been working like "champs' for years so this was surprising. Last night I contacted technical support and received a recorded message that a signal would be sent to these devices and within thirty minutes they would work - but they did not. I had meetings last night so I decided to wait until this morning only to be frustrated with the technical support that informed me the two boxes were not registered with Sparklight...this was after a prolong wait. I have had these boxes working for years and had received them from, then, Cableone. Why did they suddenly quit working? Frustrated and I asked if the Fargo office was re-opened for the public and when the tech person said the office was now open so I took off for Page Drive. At this point the story gets much better. SHAWNA DAVIS was exceptional. She was patient with me and listened to me repeat my story. Patient and listened - key attitudes for customer service. From that point she worked to solve the problem. I felt that she was working to help me. She was not a "talking head" spouting a company line but was listening and worked to solve the problem. I left feeling better about Sparkwire than when I entered the building and it was because of Shawna! Again, the operative words are listened, was patient and worked to solve the customer's problem. She could run a course to train new staff in customer service! Shawna worked to have me leave a satisfied customer and I am very grateful for her efforts! She represents the best of Sparklight. Thank you, SHAWNA DAVIS! Sincerely, Chuck

I purchased a modem on Amazon and now they won't connect it to the service they offered after…read morewaiting 1 whole month for a technician to come to the apartment building I rent from I've tried calling they outsource tech support who don't know what you are trying to do and their app doesn't work

I signed a 1 year contract a year ago and switched to MIDCO today and I am glad I did. let me tell…read moreyou this...In 1 year, I had four internet issues that couldn't be resolved over the phone so they had to send a tech out to fix the problem. I had no internet for a full week or more at a time. very inconvenient. Another reason I'm giving a bad review is because when I initially signed up I was under the impression that I will be paying what was advertised (I forgot the price because I threw away the flyer). I ended up paying $10 more monthly. They also charged for the modem installment which is ridiculous. By the way, MIDCO doesn't.

They lied to me multiple times. It started out as they upgraded and i was out of service. I…read morerequested an upgrade. They give you a 2 hour window for tech service where i had to take off work and they no showed. they were supposed to come the next day and they canceled. I was supposed to receive a call back and didn't happen. Their hold times are long and you never get anywhere. Don't waste your time

I live in an apartment in ND and called in on a Sunday to report an issue with no connectivity at…read moremy location. The person I spoke with was nice and informed me that Tuesday, between 12:30~4:30, was the earliest someone could come out to my apartment. Ok. No problem. Tuesday rolls around and I get home around 12:00pm. I get an email from the property manager that the internet issue was apartment wide and that someone had come out to fix it and all should be working, if not, we should call them to get additional support. I call in to explain that my internet was still down and wanted to comfirm that someone was still coming between 12:30~4:30. "Yes, someone will be there between now and no later than 4:30pm. 5:00pm and I decide to call and inquire about the technician. I was told by the manager that another ticket had opened up at 2:00pm regarding a flooding in the area that needed to be fixed and all previous tickets for the apartment had been placed on hold until the other issue had been resolved. Now, I would have been understanding if someone had called to inform me of the situation between 2~3, but the manager could only reply that there were too many tickets...implying they didn't want to call all the waiting customers to update them on the delay. Very poor customer service, bad management response, and lack of sympathy when I complained about waiting hours for someone who never showed up. I wasted 4 1/2 hours when I had other things I could have been doing and I get a "sorry". Whatever changed at the end of 2016 has not worked for this company. Check out their stock and you'll see what I mean. If it's new management, no offense, it may be time for another change. The only reason I gave 2 stars instead of 1 is because the people taking the initial call are nice and polite, but processes are obviously lacking for management when unexpected situations occur.