Brightspeed took over CenturyLink and since then my service in the Reeds Spring area is absolutely horrible. In the last 4 months my internet has been down 3 times. When you call for help at night it's the same run around and NO HELP. Then it takes from 3-7 days to get a tech to come check it out. The techs are so nice and fo their best to fix it but then it goes down again. Be smart and DO NOT USE BRIGHTSPEED AS YOUR INTERNET SERVICE for mine is down again in a little over 2 weeks. TMOBILE internet hete I come in the morning. Brightspeed can come get there modem since I hardly get to use their horrible internet service read more

If there was a negative scoring option, I'd leave that. The service sucks, the customer service sucks even worse. I've been on the chat for more than 20 mins just to confirm the ticket for someone to come and remove the cables from my house and yard. I tried them for about six months and my internet speed was supposed to be about 200 and it averaged less than 50, plus it kept disconnecting. RUN, don't walk away from Brightspeed/CenturyLink. NEVER AGAIN! read more

Been waiting on my service for over two months and when they were supposed to come out and install fiber underground never showed up and I keep getting the run on around on the phone, bring the equipment to my house and I'll run the damn drill and get it all done myself! read more

Horrible experience. Rep told us about the great internet speed we would get. The installer put our router in the back room and our tv is in the front room. Connected the tv to the router by Wi-Fi, so speed is horrible. Everything we watch buffers. Brightspeed says they want to charge us to have the error corrected. Customer service is slow and not reliable. read more

I have been on the phone and on chat for two days with Centurylink in my area. I have been paying 15.99 extra a month for a service agreement. The service person has not shown up for two consecutive appointments without calling. Then I get a text stating that the service was completed with a survey! I still have no internet. I was switched on chat 5 times to the "correct person" then told that they would call and hung up on. When I called back to cancel my service plan, I was hung up on again! Do not use Centurylink do not believe anything they say!!!! read more

I would give this company negative stars if I could, they don't know how to install their equipment properly, it breaks weekly, and the best part of it all is that they don't even show up for their appointments, they just basically tell you to go screw yourself for another week regardless if you work from home or not. Their customer service is the worst customer service ever. read more

WORSE CUSTOMER SERVICE I EVER HAD TO DEAL WITH!!! Was put on hold for 30mn, transfered to 2 different department, hold for another 20mn just to be disconnected. Call back, am put on hold for 25mn before getting a human who send me to another department, by that time I am fed up and asking for a manager. Was put on hold for 45mn then "transferred" to a line that had more music playing and hold for another 30mn before being disconnected. F U CENTURYLINK. read more

CenturyLink is wholly dishonest. My father died in June. I cancelled his CenturyLink service in July. There was a credit on the account of more than $400, and they promised to send a check for the amount. I have called five times. They always promise to send the check, and always fail. They claim the check was issued August 15, but won't tell me when it was mailed or to what address. They are wholly unethical liars trying to fleece the family of a dead man. No one should ever trust these thieves. I have sent a letter threatening a lawsuit, and I will haul their lying asses into court if need be. read more

THE WORST. It was bad when it was CenturyLink. IT IS HORRIBLE NOW THAT IT'S BRIGHTSPEED. Stay away from this company. Unfortunately, there are not a lot providers in my area, but it's better to NOT have any internet than have this craphole company. I can't get my payment method updated; i can't get a service tech when I'm actually available; they will not acknowledge there is a problem; they will not fix the problem the they don't acknowledge. I am SO FRUSTRATED. Just don't use them and maybe they'll go away. read more

One question, will it ever end? Problems problems problems sense day one. When you talk to CenturyLink I find no problems at all. They should be ashamed of charging customer's full price and not providing the power you pay for. read more

My parents phone isn't working. CenturyLink pretty much told my aging parents (that have absolutely no way to reach 911) that they are out of luck for a whole week. We finally managed to finagle someone to get there today, since my parents are in poor health and have no other way to reach out in case of an emergency. The repair person left and the phone still wasn't working properly. My Dad was able to call out and then got disconnected. Now the phone isn't working again and CenturyLink wants us to start from scratch. I sincerely hope that this doesn't happen to any of their employees loved ones, because it's awful. If this was their parents or family would they think it's okay to act so blase?? Shame on you!!! I will be moving my company's business away from CenturyLink as well. You absolutely don't deserve our business. Update - I was able to get someone on Chat named Janepril. They are being incredibly helpful. Not sure if the problem will be resolved, but would like to say that at least one person is taking this to heart and I truly appreciate it. read more

Spotty connection at best. Customer service is marginal to say the least. Very few native English speaking support. If I had a choice here in the Ozarks, I would switch. read more

BUYER BEWARE! Absolute disregard for customers, no communication from teams. Signed up for new internet services through CenturyLink, received our DSL modem and was told by multiple personnel that our services would be turned on 11/1/19 at 5PM CST. Plugged in the modem and no DSL light, waited over an hour and tried again, nothing. After talking with various customer reps, we were informed that the workorder wasn't closed and would have to wait until Monday. Trying to expedite the process I called the Internet Troubleshooting team and learned more. Century Link was supposed to contact me and tell me what was going on, this never happened, and it would be Monday before I could find out anything but was also told that my services wouldn't be active until 11/5/19. Calling this morning, the first customer rep was abrasive and cocky, who was more concerned about getting paid and being rude as well as condescending (Name: Justin) Second rep was more helpful, but stated that expedition could not take place, because their dispatch doesn't do same day appointments. In conclusion, the following happened: - Lied to because our services were never turned on. - Disregard for informing me that there would be a wait. Was never called. - Does not put the customer first Going 4 days without internet is one thing, but to have complete and utter disregard for customers is another, which is unacceptable by any means. read more

I would be embarrassed if I owned or even answered the phones at such a horrible company as Centurylink. If I was allowed to give negative stars, trust me I would. I have been on hold (just this time I called) for 27 minutes. The funny thing is, their recording says I have called after hours. But, it said they started at 8:00 am. I do have to say the Customer Service Representative from North Carolina who's name is Tiffany definitely deserves a 20/hr raise. read more

A follow up. CenturyLink finally has taken care of our problem. Shouldn't have taken as long as it did, and with all the hollering I was doing. But they took care of the problem. Thank you read more

My husband is a disabled veteran of the Armed Forces and CenturyLink had been giving us a discount of $6.50 per month due to this. Then one day they took it away. We called them to inquire about it and could not find any employee of CenturyLink who even knew such a discount existed (insinuating we were lying about it to receive $6.50 a month, when they could look at previous bills and see where it had been on there). One person finally told us we just needed to re-apply for the discount. We never got it reinstated. Rude. **This is written on behalf of some people in Grovespring, MO who do not use the internet** read more

I was scheduled for Monday hookup, 8-12. No one showed up, no one called. I called customer service. The tec couldn't find my house. Reschedule for the following Monday, 8-12. No show, no call. I called customer service. They told me someone would arrive within the hour. No show, no call. They showed up the following Thursday unannounced and uninformed. I allowed the installation since the internet is required for my work. The service speed is extremely slow. I have called another supplier and will cancel this service as soon as the other one is switched on. I lost 12 hours of work time because of this. I will not pay termination fees. I'd rather have the spot on my record. Very poorly done Centurylink. read more

Internet Service had been great until December 24 when we had to contact them about our internet being down. Phone worked great, but NO INTERNET. Since then, we have had to now contact them 3 other times because of the SAME ISSUE. They make us go through all of the online and phone troubleshooting and IT DOESN'T FIX THE ISSUE. Then a tech is sent out and they fix it for a while and now AGAIN it is not working and I've sent 2 e-mails stating that I refuse to do their online and phone troubleshooting and what do I get? AN E-MAIL TELLING ME TO CALL A PHONE NUMBER! BIG JOKE! I haven't even asked for reimbursement of the total week that we have had issues with it! I JUST WANT IT FIXED. Maybe if they don't get paid, that will catch their attention. read more

Horrible Company! We have been waiting for over a month for installation- after being rescheduled 4 times! We canceled our current internet provider on the original install date (almost a month ago) and still they have not installed our service. Finally canceled it today, after they attempted to reschedule us yet again. When we call to complain- they say they are sorry for the inconvenience- what does that do for us?? Run far away from this company!! read more

Internet service with this company has been an expensive joke! We are overpaying for a crappy connection because they have the monopoly in our area. Our house is capable of a faster connection and they will not speed it up. Can't wait for another option. read more

This is an update to my previous review. After having spoken with 7 people today, they are STILL going to charge me an early termination fee ever though they CANNOT service the home I moved to. I have spent a total of 63 minutes on the phone and have no resolution other than to pay the 200 bucks or allow it to affect my credit. Yay CENTURYLINK! read more

If I could give this company no stars I would. They are seriously one of the worst companies in the world. Terrible customer support. Terrible service. I am not having to call every week to complain about my service. Sometimes several times a week. They keep giving the same answer. "permanent exhaust." Well you guys wouldn't have one if you didn't overload the systems and not care about your customers. All they care about is getting their money. I have had the same internet for like 8-10 years and don't see faster internet coming. If we did get it they would probably just overload the system and make us have slow internet again. It's so slow I cant even load and web page and they just say its due to the permanent exhaust during peak hours when it is early in the morning or mid day when no one is home because they are at work or school. read more

I wish there was a way to rate this a -10. My internet never worked right and every time I turned around I had to have someone come out to work on my stuff. Then when I would call the company they said they would give me a credit for the time I was down and that never happened. Then I had a rep call me and say I could save 10 dollars a month to merge my bills with direct and I never saved any money. I would call centurylink and they would tell me to call direct and then direct told me to centurylink. When I discounted my service centurylink sent me a bill for 98 dollars. I discounted my service before the next cycle and they still said I owed money because of the direct. I pay in advanced why do I owe and they had every excuse in the book. Never again will I go back to this company. read more

There was no connection on our router when we received it and after 3 hours of talking to different people on the phone, we FINALLY got an appointment for someone to come fix it. However the person who was supposed to come never showed up and when we called to ask about it we were simply told that they would speak with managers but still gave us no answer as to when/if they would be there and why they didn't show in the first place. read more

Someone PLEASE explain to me why Centurylink is so utterly incompetent. I called March 16th to have Internet installed in my home. Appt set for March 23rd. NO ONE CAME!! Called customer support, spoke to someone for over 2 hrs, set up appt. NO ONE CAME!! Spoke with someone on FB messenger, appt set up.... you guessed it, NO ONE CAME!! FINALLY, Friday a technician showed up. Said my line was crimped & put what he promised to be an EXTREMELY TEMPORARY line across my yard. Asked me to call MO one call to have the line marked. Then told me once they mark it to call back & within 24-48 hours someone would come out & fix my line. So, line was marked today. I called in & was told that it will take 14 business days!! WHAT???!!!!! I don't understand. Then they proceed to tell me my service has been active since the 23rd. And I'm like, NO.... it wasn't! And don't even think about billing me for that time. I was told the service would be fast enough to support streaming tv, 2 smartphones, and a couple computers. What I am currently experiencing, is NOT the speed I was promised. I have movers coming Thursday & will now have to somehow cover & protect the line, since it will take 14 BUSINESS days to fix. I am a brand new customer & they are really not doing ANYTHING to earn my business. Mediacom AT&T DISH DirectTV Who wants to earn my business, because obviously CenturyLink does not want my money!!! read more